complaint·September 8, 2022

This is an amended report. On 9/8/2022 @ 11:10AM, LPA Nancy Diaz conducted an unannounced inspection in reference to the above allegation. LPA met and toured the infant center with Shannon Spencer, Site DIrector. This incident occurred on 03/15/2021. Several staff observed another staff made a child bite himself because he bit another child. Same staff was also observed making a child pull his own hair because he pulled another child’s hair. It is being noted that staff involved was terminated immediately after the incidents. Based on the information obtained and documentation reviewed, it is determined that the children were inappropriately disciplined while in care. This incident was also reported by the licensee when it occurred in 03/2021. The preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, regulation number 101223(a)(3). The deficiency is being cited on the attached LIC9099D. Exit interview was conducted with Shannon Spencer (Director). Appeal Rights and licensing report was reviewed with the Director. A notice of site visit was provided (observed posted) and must remain posted for 30 days.