complaint·November 12, 2021

On 11/12/21 at 10:15am, Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced inspection to deliver complaint findings for the above allegation. LPA Castellon met with director Maria Berrera and Pastor Barrera and discussed the purpose of the inspection. It was alleged that Staff did not immediately notify the child's authorized representative when child became ill, Staff refused to administer child's prescribed medication, and that Staff yelled at child in care. During the course of the investigation, five unannounced inspections were conducted. Interviews were conducted with day-care parents (5), facility staff (4), and day-care children (7). LPA Castellon also obtained and reviewed children's files and texts between staff and parents. The texts contradict the allegations. Due to conflicting statements obtained during the course of the investigation, the above allegation is deemed to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged allegation occurred. A copy of today's report, Notice of Site Visit and appeals rights will be emailed to the licensees. An exit interview was conducted with the licensees and licensees stated that they understood. Licensee were advised acknowledgement of receipt of the report is to be received via email. Notice of Site Visit should be posted for 30 days from today's date.