complaint·January 31, 2022

they have not observed staff mishandling children in care. Staff stated if a child is injured while in care, they report the injury to the director and inform the parent. According to daycare parents interviewed, they are satisfied and have no concerns regarding the care being provided by the facility and staff. Due to conflicting statements obtained during the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. The director was provided appeal rights (LIC9058 01/16) and their signature on this form acknowledges receipt of these rights. Notice of site visit was provided to the director and must remain posted for 30 days. An exit interview was conducted and the report was reviewed with the director Brenda Casillas. No deficiencies cited.