complaint·March 15, 2023

On 3/15/23 at 11:00am, Licensing Program Analysts (LPA) Adrian Castellon made an unannounced complaint inspection today and met with Director Brenda Casillas to deliver complaint findings for the above listed allegation. This agency has investigated the allegation listed above. During the investigation, LPA interviewed the facility staff and day-care parents. LPA Castellon also obtained and reviewed facility ratio sheets. Appropriate ratios were observed on this date. During the course of the investigation, two unannounced inspections were conducted. It was alleged that the facility is out of ratio. Based on staff and parent interiews and review of facility documents, it was determined that the facility was out of ratio on several occasions where one staff member provided care for more than four intants. Based on interviews which were conducted and review of facility documents, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Type B citation is cited on the attached LIC 9099D.