complaint·October 24, 2024

Licensing Program Analyst (LPA) Janie Davis met with the Director Jean Teicheira to provide findings for the above allegation. The complainant alleged the facility was in violation of breaking the Personal Rights of Children by staff yelling at children in care. During the investigation process, LPA conducted interviews, and made observations. The director stated the rooms can become very noisy and staff may use elevated tone during circle time activity to ensure children could hear. Based on the conflicting information obtained throughout the course of this investigation, the above allegation could not be substantiated or dismissed. Although the allegations may have happened (or is valid), there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED. No Title 22 deficiencies were cited at time of visit. An exit interview was conducted in which the report was reviewed and discussed with Director Jean Teicheira. Appeal rights were discussed, and a printed version was given to director.