complaint·January 10, 2024

Continued from 9099 (Page 2) Interviews conducted indicated multiple parents were made aware of both forms at the time of enrollment. Consistent statements disclosed multiple parents were provided copies of both forms from Licensee upon enrollment. Records indicated multiple children\342\200\231s files contained the bottom portion of the LIC 995A with parent signatures, which acknowledges receipt of both forms. Information obtained revealed a parent was provided with enrollment paperwork prior to the child\342\200\231s first day of attendance. It was revealed that some of the paperwork, including the LIC 995A, was not fully completed. It was also revealed that paperwork that was both completed and incomplete was maintained at the facility while the child was in care and after care for the child was terminated. It is determined there is a lack of clear corroborating evidence to support the above allegation as acknowledgement of receipt of both forms is only indicated by a signature on the LIC 995A, and there was no other evidence to clearly indicate otherwise. Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation might have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted and report was reviewed with the licensee, JoAnna Royster. A notice of site visit was given to Licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.