complaint·November 7, 2023

It was also alleged that uncleared adults providing care. Interview with supervisor and staff revealed that all staff were fingerprinted, cleared and associated to the facility before they started. Interview with parents revealed that they never see any unfamiliar adult caring for children at the facility. Parents constantly see the same teachers, or the new staff or teachers would be introduced to them. Interviewed with children were also revealed that they were familiar with all staff and teachers at the facility, and never see any unfamiliar adults around the children at the facility. The facility was also alleged that the staff did not notify parents of the incidents. Interview with the supervisor and staff revealed that facilities communicated with the parents all the time through verbal communication during drop off or pick up, email, incident report, or phone call. Parents who were interviewed also revealed that the staff communicated really well with the parents, and they informed them of everything. Parents did not have any concerns regarding this. Based on the information obtained throughout the course of this investigation the above allegations, LPA Tjhia determined that the complaint was found to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with the Licensee Representative. A notice of site visit was posted by LPA and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.