complaint·February 23, 2023

Licensee denied all allegations. Licensee reported that all parents are welcomed into the home which is stated in the \342\200\234open door policy\342\200\235 section in her parent handbook. Licensee explained that she kept the drop off and pick up procedures that were adopted during the covid-19 guidance period because it worked well. Licensee stated that all parents are allowed into her home, however, most do not enter on a regular basis because they are comfortable with the drop off and pick up process at the front door. Licensee reported that she has two Assistants working at all times which helps with providing additional care and supervision as well as maintain ratio guidelines. Licensee reported that she has an extensive facility handbook that includes her policies concerning illness, diapering/potty training, entry into the facility and communication with parents/authorized representatives. This handbook is discussed during the enrollment meeting. Inconsistent statements were received from individuals interviewed. Based on the evidence received, the allegations are determined to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violation did or did not occur. No Title 22 deficiencies have been cited for this complaint. An Exit Interview was conducted in which the report was reviewed and discussed with Licensee, Jessica Ambriz. Appeal rights provided. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.