complaint·September 29, 2022

Licensing Program Analyst (LPA) Andrea Medlin met with facility representative for this closing complaint investigation. Purpose of visit explained. Information gathered and obtained; staff interviews conducted. No children's interviews conducted due to the alleged violations happened in the infant program and infants are too young to be interviewed. Interviews conducted revealed that staff do not yell at infants. If a baby is crying for an extended period of time, staff will check to see what may be wrong including if a diaper change is needed, if baby is hurt/in pain, hungry, etc. The infant will then be consoled and addressed and some times taken outside with a staff person for fresh air. Staff denied any other method of disciplinary nature is used on infants. There are occasions where an infant may sit on a staff persons lap for example during circle time etc. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. This report is reviewed with facility representative and a copy of this report must be made available for public review upon request. Notice of site visit shall remain posted for 30 days.