complaint·April 4, 2024

Licensing Program Analyst (LPA) Andrea Medlin met with facility representative for this closing complaint investigation. Purpose of visit explained. Information gathered and obtained; staff interviews conducted. No children's interviews conducted due to allegations happening in infant program and too young to be interviewed. Interviews conducted revealed that staff either have no knowledge of any child being left without supervision or have heard "rumors" of an incident in another classroom but could not provide any further details making the information "rumors." Staff also either had no knowledge of any child being treated in a rough manner or only stated there were rumors of an incident but had no direct observation or knowledge of it. It is unknown specifically which classroom/child/staff the allegation is in reference to, so there is not enough information. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. This report is reviewed with facility representative and a copy of this report must be made available for public review upon request. Notice of site visit shall remain posted for 30 days.