Incident investigation·September 11, 2025

On 9/11/2025 at 10:45AM. Licensing Program Analyst, (LPA) Luis Gomez met with Associate Director, Lauren Ngoi. The purpose of today's inspection was explained and was for a case management inspection, in response to an unusual incident report, received by the San Bruno Childcare Regional Office. Director, Nicole Francis and Chief Operations Officer, Lael Gray arrived during inspection. Present during inspection were the director, associate director, COO, and 18 staff supervising 99 children. LPA inspected the facility for health and safety hazards. During inspection, LPA conducted interviews, record review, and observation. On 8/26/2025, facility self reported an unusual incident to the Department. Per incident report, On 8/22/2025, child in program, C1, was left alone inside classroom #7, during afternoon transition to outdoor play yard. Several moments later, child was found by guardian and taken to rejoin their group. On 8/26/2025, Program-wide meeting (Morning and Afternoon) was held with staff to discuss policy regarding constant supervision of the children in care. Per Associate Director, material reviewed with staff included procedure to follow and expectations. Per Associate Director, the staff are expected to communicate with one another, allocating supervision to the front and back of the line. The staff are also expected to gather and count the children, before entering or leaving a supervised area. During inspection, the facility submitted training material including: policy, transition strategies, and signed acknowledgement by the staff. Advisory Note: Technical Violation (LIC9102TV) was issued to facility. ***No Deficiencies cited against Ca code of Regulations (Title 22, Div 12, Chap, 1)*** This report must be made available in the facility for public review. Notice of site visit was given and must remain posted for 30 days. Director was advised, any additional questions/ concerns to contact the San Bruno Regional Office, Mon-Fri, 8:00AM-5:00PM, 650-266-8800 or 1-844-538-8766. Website: www.ccld.ca.gov