Complaint·December 16, 2025

On 12/16/2025, Licensing Program Analysts (LPAs) Wadhwa and Ly conducted an unannounced complaint visit and met with the Site Director, Majdallen Musleh. LPAs explained the purpose of the visit. Present during today’s visit were 2 staff. During the investigation, LPAs conducted interviews with involved parties and collected pertinent documentation. Based on interviews, record review and observations, LPAs were unable to determine if facility staff handled a child roughly. During interviews, it was reported that staff do not engage inappropriately with children in care. Based on the information obtained from the LPA investigation, the allegation listed above was unsubstantiated, meaning it may have happened or is valid, there is no preponderance of evidence to prove the violations did or did not occur. Exit interview conducted and report was reviewed with Site Director, Majdallen Musleh. A copy of the report will be provided to the Site Director along with a Notice of Site Visit, that must remain posted for 30 days.