complaint·February 23, 2022

On 02/23/2022 at 2:00PM, Licensing Program Analysts (LPAs) S. Mendoza-Ceja and M. Breault met with Director Erika Maldonado and explained the purpose of the inspection which is to conclude the investigation of the above allegation. Investigation included obtaining the child care roster, complainant's statement, interviewing staff, some parents of children in care. -Complainant alleged, Staff #4 "lost it" and began yelling at the a staff "use your words". Staff #4 continued yelling aggressively " you are being rude just because someone does not speak English". -Director denied staff yell in the center. Staff #4 was interviewed and denied speaking to staff in an inappropriate tone in front of children. Also, stated, I need to speak to someone I will talk to them out of the classroom. Other staff interviewed did not corroborate the above allegation. -Parents were interviewed and did not corroborate the above allegations. -The above allegations are unsubstantiated, based on LPA's interviews with staff, and parents of children in care. Although these allegations may have occurred, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore, the allegations listed above are deemed UNSUBSTANTIATED. Exit interview was conducted with the Director, during which time appeal rights were explained. This report and appeal rights and Notice of Site Visit (LIC9213) were provided.