complaint·August 12, 2025

On 8/12/2025 at 9:30 am, the Licensing Program Analyst (LPA) Manel Estoesta conducted a Complaint Investigation. LPA met with the Director Andrea Kern and explained the nature of the visit. Present on this visit were 8 Staff, 8 Infants and 17 Toddlers. The facility operates from Monday to Friday, 7 AM and 6 PM. The reporting party (RP) alleged that the Licensee does not ensure that staff keep the facility clean and sanitary. During the investigation, LPA conducted interviews, record review, and observations. Based on conflicting evidence collected, LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director Andrea Kern.