complaint·March 20, 2025

Staff 3 (S3) informed Staff 2 (S2) about the bruise and asked if S2 noticed it and she stated no. Both staff informed director- Staff 1 (S1) and an incident report was generated on 2/5/2025. S1 stated the center did not inform parents because C1 came into the center with the bruise and the center assumed it occurred at home. The parent of C1 stated she’s not sure where the bruise came from; she stated there were no concerns because Kindercare always informs parents about what happens at the center with their child. Parent stated she does not think the center had anything to do with the bruise. LPA reviewed the medical records, C1 was seen by a physician on 2/5/2025 for a hematoma on the right side of C1’s abdominal area; cause is unknown. During visit, LPA observed C1 aggressively shaking the baby chair a few times before C1 stopped. Based on interviews, record reviews, observations, and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegations are UNSUBSTANTIATED . A notice of site visit has been issued and must remain posted for 30 days. Exit interview conducted with director, and report was reviewed and provided.