complaint·July 12, 2023

Licensing Program Analysts (LPAs) Mel Matos & Jovani Dillon conducted an unannounced follow-up complaint investigation and met with Emerson Ventura, director. Purpose of today's follow up complaint investigation: deliver investigation findings. The investigation of the complaint allegation listed above was conducted by LPA Matos. Based on interviews, record reviews, observations, and evidence gathered during the investigation process, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED. Exit interview conducted and report was reviewed with the Director, Emerson Ventura. No deficiencies issued during today's inspection. A notice of site visit was given and must remain posted for 30 days.