complaint·December 23, 2021

On December 23, 2021 at approximately 10:00am LPA Haderer arrived to open the complaint and conduct an investigation. Upon arrival, the center director Erin Mobley was not present, but only 10 minutes away. LPA Haderer spoke with Ms. Mobley by cell to discuss the nature of the visit, she arrived within 10 minutes and the in-person interview continued. The director stated she did not see the accident when it happened. She came across the child sitting on the ground leaning on the fence and a little teary eyed. She asked the child what happened but the child is shy and would not say. He then told the teachers he hit his head on a bench. The injured child was enrolled in the Pond classroom. LPA toured the facility with the director, took photos of the area the incident occurred and also the rear area playground area and the Pond room. LPA interviewed the staff and all confirmed the child is very shy but was fine that morning. Although all the staff were present, staff were supervising the children, they confirmed that no one saw the child fall or hit his head. The complaint is substantiated - Neglect/Lack of Supervision - unobserved injury to a child that required medical treatment.