complaint·September 19, 2024

Licensing Program Analyst (LPA) Marilou Monico conducted an unannounced complaint investigation. LPA met with Assistant Director, Annabelle Catolico, and Site Director, Maria Socorro Jacalne and explained to them the reason for the inspection. During the course of this investigation, LPA conducted observation, records review, interviewed staff, children, and parents. Based on the information obtained, the above allegation is found to be UNSUBSTANTIATED, meaning although, the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. As a result of this inspection, there were no deficiencies issued. Exit interview conducted and report was reviewed with Assistant Director, Annabelle Catolico, and Site Director, Maria Socorro Jacalne. A Notice of Site Visit was given and must remain posted for 30 days.