Complaint·January 24, 2024

Licensing Program Analyst (LPA) Anna Morales made an unannounced follow-up complaint investigation inspection. LPA met with Center Director, Cindy Phung. The purpose of today's inspection was to deliver the findings for the above allegations. LPA Morales interviewed staff, parents, and other parties involved, observed the Classrooms, as well as obtained copies of pertinent information. Throughout the investigation process, it was found the above allegations are UNSUBSTANTIATED; A finding that is unsubstantiated means although the allegations may have happened or is valid, the preponderance of evidence does not prove it. Exit interview conducted and copy of this report was reviewed with the Director Cindy Phung. NOTICE OF SITE VISIT WAS ISSUED AND WAS INFORMED TO DIRECTOR TO POST THE NOTICE IN A VISIBLE LOCATION OF THE DAY CARE FOR A PERIOD OF 30 DAYS.