Complaint·May 14, 2021

Licensing Program Analyst (LPA) Oscar Huang conducted an announced tele-inspection via FaceTime with Kimeesean Donaldson, Director to deliver investigation findings. Based on information gathered from interviews with staff, provided documents and records, and LPA's own observations during the course of complaint investigation for the complaint listed above, LPA learnt that although facility maintained children information and records digitally, however, an Unusual Incident Report was needed to be printed for obtaining the parents signature that was handled by paper where it can possible be revealed by irrelevant others when staff sometimes placed the report face-up in the openly accessible container. LPA therefore concludes that the preponderance of evidence standard has been met and the allegation listed above is therefore SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12) is being cited on the attached LIC 9099-D. Exit interview was conducted, where this report, the citation, plan of correction, and appeal rights were discussed with Kimeesean. LPA Huang informed her that due to the COVID-19 shelter-in place order, today's Complaint Investigation Report (LIC 9099, 9099-D), Appeal Rights, a copy of the Notice of Site Visit will be emailed to her (Kimeesean Donaldson <Kimeesean.Donaldson@brighthorizons.com> with a "read receipt" notification. Kimeesean agreed to respond to LPA's email within 24 hours acknowledging receipt of today's report. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED ON OR ADJACENT TO THE INTERIOR SIDE OF THE MAIN DOOR INTO THE FACILITY FOR 30 CONSECUTIVE DAYS.