Incident investigation·November 1, 2021

Licensing Program Analyst (LPA), Joseph Macias, conducted an unannounced Case Management/ Incident Inspection in response to an unusual incident that the facility self reported to Community Care Licensing (CCL). LPA met with the Site Supervisor Kylie Richardson, and explained the nature of today's visit. This inspection was made to inquire about unusual incidents that occurred on October 4, 2021. During today's visit LPA Macias toured the facility, interviewed staff, and obtained copies of pertinent documentation. Based on interviews, as well as the self reported incident report; a child's personal rights were violated. Since the incidents occurrence Bright Horizons has been proactive in self reporting to CCL as well as CPS. Bright Horizons has immediately implemented several interventions: staff training's, professional development, and disciplinary actions. LPA Macias reviewed with the Director that each child is accorded the following personal rights: t o be accorded dignity in his/her personal relationships with staff and other persons. To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature. As a result of this Inspection, a deficiency was cited. Appeal right were printed and reviewed with the staff. Type B deficiency cited, exit interview conducted, and a copy of this report was provided to the facility. A NOTICE OF SITE VISIT WAS ISSUED, POSTED NEAR THE FRONT ENTRANCE TO THE CENTER, AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.