Incident investigation·September 28, 2023

On 9/28/23 at 11:50 am a visit was conducted by Licensing Program Analyst's (LPA) Mendez in response to an unusual incident that was self-reported in a timely manner by Suzanne Miller, facility director. The incident occurred on 9/19/23 at approximately 9:03am. Community Care Licensing Division (CCLD) was notified within 24 hours and an unusual incident report was sent in writing within the 7 days as required. Facility director reported child (C1) was flailing arms and legs and that staff (S1) had removed the child and during the removal C1 had hit their head. LPA Mendez conducted an interview with facility director Suzanne Miller at approximately at 9:54am on 9/25/23that S1 was trying to remove C1 who was being resistant and trying to pick C1 up from the ground. C1 was standing and slipped and hit their head. Director stated that there was no bump on C1\342\200\231s head and C1\342\200\231s parents received a copy of the ouch report. LPA interviewed 3 staff (S2-S4) on 9/25/23 and 9/28/23. LPA asked staff if they had witnessed the incident in which the 3 of 3 staff stated no they did not witness the incident occur. LPA Mendez reviewed the camera footage that was consistent with the statement that S1 had grabbed C1 from under the arms and C1 hit the back of their head before being physically removed from the classroom to outside. Staff (S1) did not follow proper protocol when they physically removed C1 from the classroom which resulted in C1 falling and hitting their head. The facility was toured inside and outside, and LPA observed 32 children in care. The following violation of the California Code of Regulations, Tittle 22: Division 12 was observed: Persona Rights violation occurred resulting in child being physically grabbed resulting in hitting their head see LIC 809D. Notice of Site Visit shall be posted for 30 days from today\342\200\231s visit.