complaint·January 21, 2022

On January 12, 2022 at 10:30am, Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection and met with facility representative, Karen Nostrand. It was alleged that a Child's confidential information was disclosed to other families; specifically the COVID positive status of a child. Karen Nostrand said their procedure is to post the exposure and call parents without revealing names however a staff did reveal confidential information and she has re-trained to all staff about the concern. The LPA interviewed two staff and one admitted to revealing the name of a child to another parent therefore the allegation is substantiated. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.