complaint·August 22, 2025

Director stated staff do not yell or speak inappropriately to children but will raise their voices so the children can hear them. Staff interviews (S1, S4 & S5) all state they do not yell or raise their voice to the children while S4 specifically stated staff do not yell at the children, but they will raise their voices to get the attention of the children. S4 further stated staff are not verbally abusive towards the children. S5 stated staff do not raise their voices at the children, however they do talk over the children so it could sound like yelling, it is not aggressive or in a mean tone. S2 stated they have never seen a staff member talk to a child in a rude way, while S3 stated they have said to children “you are not a baby, you do not need to be crying, you are a big kid”. LPA observed D1 tell a child in care “I don’t want to be your friend”. LPA observed the child walk away from D1 and go back to playing. D1 stated she has told children she does not want to be their friend, but they know she is not serious. Adult interviews (A1-A3) all stated their children have told them staff yell, while A1 stated they have never heard any staff talk to children in an inappropriate manner. Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Director, Alexandria Bowers. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100 . D1 admitted a staff member (S3) has taken Legos, dumped them on the floor and will have the children pick them up. D1 further stated children do not always put toys away in the correct bins, and teachers might take those toys, throw them on the floor for the children to put them away correctly. Children’s interviews corroborate with D1’s statement that S3 will dump Legos on the floor and have the children clean them up. C2 stated this happens when children don’t listen, while C3 stated it will happen when children are in trouble and S3 gets mad. Adult interview (A3) stated their child has told them S3 will throw baskets of toys on the floor and have the children pick them up, while A4 stated S3 told them when the children are not listening S3 will take a box of Legos, throw them on the floor, kick them all over, then have the children clean them up. Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. The following violations of the Health and Safety Code section 1596.895; see LIC 9099D. Appeal rights were provided. Exit interview was conducted, and report reviewed with Director Alexandria Bowers. A notice of site visit was given and must remain posted for 30 days