complaint·July 1, 2024

LS further explained one month after the first instance, her staff (A5) arrived late to work resulting in LS picking C1 up from school past normal pickup time, and the school called LS to request pick up of C1. A5 confirmed LS left to pick up children from school after A5 arrived at work, which supports LS’s statement about C1 being picked up past normal pickup time. A statement provided by C1 confirmed LS was late picking C1 up from school, and on some occasions when LS was tardy or forgot to pick C1 up, school personnel contacted C1’s guardian to request pick up. A1 reported on at least six occasions, the school called her to notify that her child was not picked up by LS. School personnel (A3 & A4) confirmed on multiple occasions, LS was more than one hour late picking C1 up from school, and according to A3-A4, since August 2023, LS was consistently late in picking C1 up from school and on most days, LS did not pick up C1 on time and was about one hour late. If LS was more than five minutes late, personnel had C1 sit and wait in the school office until picked up. A4 noted when LS was running late, the school called LS to remind her of the expectations of picking up on time. P1 did not report any issues with LS picking up her child late from school, P3-P5 did not have any information that was relevant to the allegation, however; P2 said she had an agreement with LS to drop off and pick up her child (C3) at school; but sometimes LS was late picking up C3. Based on LPA’s investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations 102423, Title 22, Division 12 & Chapter 1, Article 06, is being cited on the attached LIC 9099D. This report was reviewed and discussed with the Licensee. Notice of Site Visit shall be posted for 30 days. Failure to comply with posting requirements shall result in a civil penalty of $100. Appeal Rights were provided. Some children were not verbal, too young to interview, or did not qualify to be interviewed. LS denied all allegation claims and expressed the allegations were false. LS conveyed that sometimes she was not near the entry door and did not hear parent(s) knocking, and LS felt she answered the door as promptly as possible. According to LS, she did not yell or used inappropriate language around the children, and LS was always nice with the children. Furthermore, LS stated she never left child(ren) unattended in/outside the facility or in the vehicle. C1 did not report any concern(s) and C1 confirmed LS never yelled at the children, LS never left the children unattended; C1 never saw accessible hazards at the facility; and C1 felt safe at the facility. A2 did not have any information that was relevant to the allegations, while A5 did not report concern(s) or matter(s) related to the allegations. P1 & P4-P5 reported they did not wait at the entry door for too long, it took LS between zero to ten minutes to answer the door, but some parents acknowledged sometimes they did not knock hard enough for LS to hear. Additionally, P1 & P4-P5 said they never saw or heard LS yell/shout or hit any child(ren); cleaning compounds were out of reach and inaccessible; they never saw children left unattended; and they felt there was adequate supervision at the facility. Although P1 & P4-P5 did not report any concerns, P2-P3 stated they waited too long for LS to answer the door and P2 stated she allegedly heard LS yell at the children in an aggressive and demeaning manner. Furthermore, P3 felt there was a lack of supervision at the facility because her child came home with unexplained marks/bruises. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. There were no violation(s) of California Code of Regulations, Title 22, Division 12 cited at this time. Appeal Rights were provided.