complaint·March 14, 2025

Licensing Program Analyst (LPA) Robert Maciel conducted an unannounced complaint visit, and met with Director Jaclyn Smith. It was alleged that the facilities water had been shut off which led to children in care being unable to access running water or working restrooms. The Director was interviewed at 11:34 AM and stated that water service was suspended on 3/10/25 until approximately 8:15 AM. 4 staff were interviewed between 11:34 AM and 2:17 PM and stated that children were present at the facility from 7:45 AM, water service was unavailable until approximately 8:15 AM, children in care had access to drinking water from individual water bottles, and the toilets in the facility were usable but could not flush. Although water service was temporarily shut off at the facility, it did not pose a significant threat to the health and safety of children in care and the findings are unsubstantiated. An exit interview was conducted and report read with Director Jaclyn Smith. A Notice of Site Visit was given and must be posted for 30 days.