complaint·June 8, 2022

An unannounced subsequent complaint investigation inspection was conducted by Licensing Program Analyst Jennifer Velasco (LPA), who met with Director Shaharazad Hamidi (D1) and Operations Manager Loryn Hatten (D3). It has been alleged the facility operated out of ratio on several occasions, with one staff providing care for as many as 20 children or more on the playground. D1 denied the allegation and stated the facility always has more than enough classroom staff on site and providing care to stay within required ratio and prioritizes the well-being of children above all other considerations. During today's inspection visit, twelve classroom staff provided care to 90 children. During the investigation, LPA toured the facility, observed facility staff provide care to children, conducted witness interviews, and requested and reviewed pertinent documents and materials. Witness statements, documentation, and observation failed to corroborate the allegation that the facility operated out of ratio. Based on interviews and facility documents, the preponderance of evidence standard has not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. This report was reviewed and discussed with D1 and D3. Appeal Rights were provided and exit interview was conducted. All licensing reports are public information and must be made available upon request for at least three years. D1 and D3 were provided with a Notice of Site Visit (NOS) to be posted in the facility for 30 days.