complaint·October 7, 2025

Director Del Calvo explained that the facility uses an in-house KinderCare application to communicate with families and log mealtime details, diaper changes, and provide a daily report on their child. According to Director Del Calvo, company policy requires teachers to record each diaper change immediately. However, she acknowledged that when teachers are busy, the app is not always updated in real time. Director Del Calvo acknowledged that, while diaper changes reportedly occur promptly, the app does not always reflect those changes and may appear to show that several hours passed between changes. Director Del Calvo stated that teachers prioritize providing care and supervision over administrative tasks, though they attempt to update the app as soon as possible. Throughout the investigation the LPA conducted unannounced visits on July 29 and August 6, 2025 to interview staff members and make observations. During those visits interviews with staff S1 through S13 and observations inside classrooms did not produce any corroborating evidence supporting the allegation. The statements given by staff were consistent with the center director’s claims that children’s needs are being met and diapers are changed in a timely manner. Client interviews also did not produce any corroborating information to support the allegation. While observing classrooms the LPA saw teachers supervising and engaging all children, changing diapers and assisting with toileting. Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.