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Inspection visit

Incident investigation

KINDERCARE LEARNING CENTERLicense 4930018311 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

A case management inspection was conducted at the facility by Licensing Program Analyst (LPA) Y. Yang in response to an Unusual Incident Report (UIR) received on March 19, 2026, concerning personal rights violations involving multiple children (C1, C2, and C3) and one staff member (S1). During today’s visit the LPA met with Center Director Nicole Del Calvo to discuss the reported incidents, gather additional information, and conduct staff interviews. The Director reported that on March 13, 2026, she was informed of an incident that occurred on March 10, 2026, in which staff member S1 denied child C1 access to the bathroom during naptime. As a result, C1 soiled themselves while on their cot. The Director stated that S1 was alone in the classroom at the time and this incident was not observed by another staff member. The incident was reported the following day by C1 to their teacher (S2), who then notified the director. Upon learning of the allegation, the Director placed S1 on administrative leave and conducted an internal investigation with the Assistant Director. Director Del Calvo further reported that on March 12, 2026, S1 pulled child C2 by the arm while on the playground to remove the child from the area, resulting in a hand shaped bruise on C2’s arm. The incident was reported to the Assistant Director after C2 informed their parent. Additionally, the Director stated that on March 13, 2026, staff member S3 reported observing S1 pull child C3 by the arm to lift the child from a bench on the playground. S3 witnessed the interaction from an adjacent playground and reported the incident to the Assistant Director. Director Del Calvo stated that she notified District Leader Lisa Sauter and submitted an electronic notification to Community Care Licensing on March 13, 2026, followed by a written UIR received on March 19, 2026. Upon completion of the internal investigation, S1's employment was terminated, and the authorized representatives of the involved children were notified. California Code of Regulations, Title 22, is being cited on the attached LIC 809-D. An exit interview was conducted, and this report was read and discussed with the center director, Nicole Del Calvo. A notice of site visit was given and must remain posted for 30 days. Appeal rights provided. Reports citing Type A violations are to be provided to parents/guardians of children currently enrolled by the next business day or the next day the children are in care, and to parents/guardians of children newly enrolled at the facility for the next 12 months from the date of this report. Parents/guardians must sign form LIC 9224 to be kept in each child's file.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • PERSONAL RIGHTS

    Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.This requirement was not met as evidenced by: Based on the Center Director’s statements on 4/14/26 and the Unusual Incident Report (UIR) submitted by the facility on 3/19/26, it was determined that staff member S1 violated the personal rights of children C1, C2, and C3 on more than one occasion by denying a child the ability to use the bathroom and by roughly handling two children in care. This posed a potential health and safety risk to persons in care.

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FAQ · About this visit

Common questions about this visit

What happened during the April 14, 2026 inspection of KINDERCARE LEARNING CENTER?

This was a other inspection of KINDERCARE LEARNING CENTER on April 14, 2026. 1 citation were issued: 1 Type A (serious).

Were any citations issued to KINDERCARE LEARNING CENTER on April 14, 2026?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (3)To be free fr..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.