Complaint·November 21, 2023

Licensee stated I raise my voice a bit when children are being loud or when they are yelling at times when they are playing to get their attention. \342\200\234I never yell at the children for no reason, nor in a mean way\342\200\235. Interviews were conducted with Child 3 (C3) and Child 4 (C4) on 8/29/23. An interview was conducted with Parent 1 (P1) on 11/16/23. An interview was conducted with Parent 2 (P2) on 11/16/23. According to their statements Licensee cares and treats the children good, and Licensee always provides good meals to the children. During the inspection tours of the facility, LPA observed the Licensee promptly tending to all the children's needs. LPA observed Licensee guide the younger children by their hand and conducting indoor playtime activities with the children. Based on interviews conducted, although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegations are Unsubstantiated. There was no Title 22 deficiency cited based on the above findings. Exit interview conducted and report was reviewed and discussed with Licensee, Luz Elena Aguilar. Appeal Rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.