complaint·January 5, 2026

SS stated the procedure for incidents/injuries is staff report them to parents using a carbon copy form. Parents keep the white copy, and the facility retains the yellow copy in child\342\200\231s file. SS and Staff (S2, S3) stated if an injury occurs, staff check on the child and will apply ice when necessary. SS further stated that if a major injury occurs, the facility would immediately notify the child\342\200\231s emergency contact/parents. Staff (S1-S3) stated incident reports are written and provided to parents, which corroborates with SS\342\200\231s statement. From parent interviews (P2-P5) confirmed they have received incident reports from the facility. P2, P3 and P5 all stated the incident reports are left in the binder. P3 further stated that the report\342\200\231s wording is vague and would always request additional information about how their child sustained the injuries. P5 stated they do not have any concerns about their child\342\200\231s injuries as they are not severe. Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Site Supervisor, Jamie Howlett (SS). Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.