Incident investigation·April 10, 2026

An unannounced case management visit was made to the facility by Licensing Program Analyst (LPA) Y. Yang in response to a self-reported, lack of supervision incident involving child C1 and a staff member (staff S1) that occurred on 04/02/26. During today’s visit, the LPA met with the center director, Mario Zettler to discuss the incident and obtain additional details. The center director reported that on 04/02/2026 at approximately 9:30 a.m., during the transition from the classroom to the outdoor play area, Child C1 was inadvertently left alone in the classroom for approximately two minutes by Staff S1. The director reported that Staff S2, who was on the way to a scheduled break, observed Child C1 alone in the classroom. According to the director, Staff S2 immediately escorted Child C1 to Staff S3 and Staff S3 then notified the center director of the situation and escorted C1 back to their class. Following the incident, the director conducted a debrief with Staff S1, S2 and S3. Due to the lapse in supervision, Staff S1 was sent home for the remainder of the day. The director reported that written statements were obtained from all three staff members involved to document their accounts of the incident. As a corrective measure, the director reported that Staff S1 will receive additional training on face-to-name counting procedures during transitions to ensure all children are accounted for at all times. In addition, Staff S1 will be supported by an additional staff member during all indoor-to-outdoor and outdoor-to-indoor transitions moving forward. The director confirmed that Child C1’s authorized representative was notified of the incident on the same day. The incident was also reported to Community Care Licensing in accordance with required regulations. Based on available information, it has been determined that adequate supervision was not provided to child C1 during the incident on 04/02/2026. The following violation of the California Code of Regulations, Title 22; Division 12, was observed: see LIC 809D. This report was read and reviewed with the center director, Mario Zettler. Notice of site visit shall be posted for 30 days. Appeal rights provided.