Complaint·March 1, 2023

Five children interviews were conducted during the initiation of the complaint, including C1. All children in care either liked or loved the center. C1 did not complain about S1. No other children complained about any staff member(s). Eight parent interviews were also conducted, only seven out of the eight parents cooperated. The majority of the parents mentioned S1 to be great and helpful. No parent has ever witnessed staff being rude with other children. Two out of the seven parents interviewed, mentioned they would like to see more "professionalism" from staff members when being approached with a question. In 2015, there were two complaints regarding a similar allegation. One complaint was unfounded and the other was inconclusive. One of those two allegations involved the same staff member as this allegation. Based on LPA's observation's during the inspections, it was determined that S1's tone of voice is louder due to noise in the room. LPA did not observe S1 to criticize or berate any child in care during the first inspection when children were present. Based on LPA\342\200\231s observations, interviews which were conducted, documents gathered and record reviews, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . No deficiencies cited for today. Exit interview conducted and report was reviewed with the Director, Arianna Hernandez and a copy was left. The Notice of SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.