complaint·August 27, 2025

During the course of the investigation, LPAs reviewed children\342\200\231s records, staff records, and the facility\342\200\231s illness policies and procedures. Documentation reviewed did not reveal any incidents or injuries that were unreported, nor did it show any failure to follow illness protocols. During both inspections, LPAs observed appropriate staff-to-child ratios and staff appropriately supervising children. LPAs observed that the isolation area was available and staff were aware of the procedures to separate ill children if needed. Staff interviewed denied the allegation that a child sustained an unexplained bruise while in care or that staff failed to isolate children who were showing signs of illness. Staff demonstrated knowledge of reporting requirements and illness protocols. Parents interviewed stated they had not observed unexplained injuries on their children and had no concerns with how staff respond when children become ill. Parents also stated that children often engage in active play both inside and outside of care, which may result in minor injuries such as bruises that are not always immediately observed. This makes it unclear whether the reported bruise occurred at the facility or elsewhere. Overall, parents expressed satisfaction with the care and supervision provided at the center. Based on LPA\342\200\231s observations, record review, and interviews, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided, and the report was reviewed with director Marlene Ybarra and assistant director Zenaida Garcia-Navarrete. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.