complaint·July 16, 2021

Staff advised children will have incidents learning how to develop communication skills. Staff will redirect children as needed. When an incident occurs they create a written incident report to advise parents if needed. Per the records reviewed, LPA's observed how the children's needs are being met especially ones that may have difficulties. The records provided documentation on how the center is redirecting children, meeting with staff and children guardians, developing a plan on how to work with the children's difficulties, and addressing their needs. Facility sign-in and sign-out logs provided LPA's daily records of staff-to-child ratios. LPA's conducted parent interviews with current and past enrolled children. There was no information gathered through the LPA's observations, staff interviews, and parent interviews to collaborate the allegation(s) to be true. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is UNSUBSTANTIATED. No deficiencies were cited during today's visit. THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.