F 0557
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to be treated with respect and dignity and to retain and use personal
possessions.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record reviews, the facility failed to ensure that one of three sampled residents (Resident 1)
was treated with dignity and respect during personal care. Certified Nursing Assistant (CNA 1) used
derogatory and offensive language toward Resident 1, including statements such as It smells bad and
stinkyThis failure resulted in Resident 1 feeling humiliated, insulted, and emotionally distressed. The
resident reported staying awake all night due to the incident on 11/29/2025.Findings:During a review of
Resident 1's admission Record, the admission Record indicated Resident 1 was admitted to the facility on
[DATE] with diagnoses including broken left leg, broken left wrist and generalized muscle weakness. During
a review of Resident 1's History and Physical (H&P), dated 11/21/2025, the H&P indicated Resident 1 had
the capacity to make decisions for herself. During a review of Resident 1's Minimum Data Set (MDS-a
resident assessment tool), dated 11/26/2025, the MDS indicated Resident 1 had moderate cognitive (ability
to think, understand, learn, and remember) impairment. The MDS indicated Resident 1 understood clear
comprehension. The MDS indicated Resident 1 was dependent on nursing staff for toileting, showering,
sitting, standing and transferring. During a review of Resident 1's Grievance Resolution Report dated
11/30/2025 at 5:57 p.m., the Grievance Resolution Report indicated that Resident 1 was interviewed
regarding the incident on 11/29/2025. Resident 1 stated that CNA 1, who was assigned to her, said, It
smells bad and stinky. The Grievance Resolution Report also indicated that Resident 1 felt CNA 1 and CNA
2 were in a hurry while providing personal care. The report indicated that Resident 1 was satisfied with the
outcome of the investigation and with her current care. During an interview on 12/13/2025 at 12:05 p.m.
with Resident 1, Resident 1 stated that on 11/29/2025, Certified Nursing Assistant (CNA 1) entered her
room between 11:30 p.m. to 12:30 a.m., without saying much, then removed her soiled incontinent briefs ( a
disposable absorbent garment for managing bladder or bowel leakage) and began yelling, You are trash,
messy, and stinky. Resident 1 stated she had never experienced such treatment before and was shocked.
Resident 1 stated CNA 1 continued making comments such as This is smelly and disgusting while cleaning
her with a dry terry cloth inside her legs and genital area. Resident 1 stated she began to cry and felt
humiliated, insulted, and shocked. After CNA 1 left, Resident 1 stated she stayed awake all night crying.
Resident 1 stated on 11/30/2025 (the next day), CNA 2 entered her room and asked why she told CNA 1
that she had not cleaned her, which made Resident 1 cry again because she had not said anything to CNA
1. Resident 1 reported that CNA 1 later returned, apologized, and told her to forget about what happened
and move on. Resident 1 stated she did not forget and reported the incident to a nurse (unknown) and the
Social Worker (SW 1). Resident 1 stated SW 1 told her the facility would investigate and follow up. She
stated no one ever got back to her. She stated someone later told her the investigation was final and asked
her to sign a document related to the incident, which she did without reading and did not receive a copy.
Resident 1 stated she also reported the incident to the Administrator and SW 1
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
055041
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055041
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/15/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Beach Post-Acute
2725 Pacific Avenue
Long Beach, CA 90806
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0557
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
on 12/1/2025. Resident 1 stated she filed a grievance indicating on 11/30/2025 at 5:57 p.m., the incident
was reported to the charge nurse and RN supervisor. During an interview on 12/14/2025 at 12:16 p.m. with
CNA 1, CNA 1 stated when he entered Resident 1's room, it smelled unpleasant. CNA 1 reported checking
the resident's diaper and noted a strong odor, then told Resident 1 that she needed to be cleaned and
mentioned that she smelled stinky. CNA 1 stated that Resident 1 began to cry but said she was okay. CNA
1 stated Resident 1 appeared offended by the word stinky, and he apologized for using it. CNA 1 stated he
informed Licensed Vocational Nurse (LVN 1) on 11/30/2025 at 1 a.m., about the incident with Resident 1 .
CNA 1 stated it was inappropriate to say Resident 1 was stinky. CNA 1 stated upon his return to work on
12/1/2025 he was told by Registered Nurse Supervisor (RNS 1) he could no longer take care of Resident 1.
CNA 1 stated he was sorry for hurting Resident 1's feelings and recognized that his words caused Resident
1 distress. CNA 1 stated he offended, hurt and made Resident 1 cry with his words used and apologized.
CNA 1 stated when he walked into the room the resident smelled awful, stinky and had dry poop on her.
CNA 1 stated his words were inappropriate to Resident 1. During an interview conducted on 12/15/2025 at
7:21 a.m. with LVN 1, LVN 1 stated Registered Nurse Supervisor (RNS 1) informed him om 11/30/2025 at 3
p.m., that CNA 1 had commented that Resident 1 was smelly. LVN 1 stated the CNAs were advised to
exercise greater caution when using language related to patients and their care. RNS 1 explained that
verbal abuse occurs when hurtful or derogatory words are directed toward a resident.During an interview
on 12/15/2025 at 8:07 a.m. with RNS 1, RNS 1 stated verbal abuse consists of words that can offend a
resident, cause them to become upset, or lead them to think negatively.During an interview on 12/15/2025
at 8:39 a.m. with the Administrator ( ADM) the ADM stated verbal abuse consists of words that cause
mental anguish or hurt the residents' feelings.
Event ID:
Facility ID:
055041
If continuation sheet
Page 2 of 2