F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure one of three residents, (Resident 3),
was assisted with his meal in a dignified manner when the Certified Nursing Assistant (CNA 2), stood over
the resident.
This failure caused Resident 3 to feel rushed and had the potential for compromised dignity.
Findings:
On November 29, 2023, at 11:48 a.m., an unannounced visit to the facility on a complaint investigation was
initiated.
On November 29, 2023, at 1:15 p.m., observed Resident 3 sitting in a wheelchair in the hallway. Resident
3's lunch tray was on the over-bed table in front of Resident 3. CNA 2 was standing beside Resident 3 as
he was feeding Resident 3.
On November 29, 2023, at 1:34 p.m., an interview was conducted with Resident 3. Resident 3 stated he
needed assistance with eating his lunch. Resident 3 stated he felt rushed while CNA 2 was assisting him
with lunch.
On November 29, 2023, at 1:58 p.m., an interview was conducted with CNA 2. CNA 2 stated that he should
have been seated while assisting Resident 3 with his lunch.
A review of Resident 3's medical record indicated he was admitted on [DATE], with diagnoses of
amyotrophic lateral sclerosis, (ALS - is also called Lou Gehrigsdisease. It's a neuromuscular disorder that
causes muscle weakness), anxiety disorder, (a chronic condition characterized by an excessive and
persistent sense of apprehension), and major depression, (a mood disorder that causes a persistent feeling
of sadness and loss of interest).
A review of Resident 3's History and Physical dated January 31, 2023, indicated he had the capacity to
understand and make decisions.
A review of Resident 3's Care Plan initiated May 23, 2023, indicated Focus . The resident has an ADL
self-care performance deficit r/t Limited Mobility, Weakness secondary to left humerus fracture (history),
Amyotrophic Lateral Sclerosis .Interventions . EATING: Extensive with one person assist .
A review of a Nursing Times article titled Assisting Patients with Eating and Drinking to Prevent
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
055042
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055042
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/13/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alta Vista Healthcare & Wellness Centre
9020 Garfield Street
Riverside, CA 92503
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Malnutrition dated October 9, 2017, indicated .Assisting patients .Helping patients who cannot eat and
drink independently takes time, understanding and patience. It must not be rushed and any nurse who is
involved in this task should not be interrupted . 7. Sit down at the patient's eye level. This aids effective
communication but also provides reassurance the patient that you have the time to help the patient to eat .
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055042
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055042
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/13/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Alta Vista Healthcare & Wellness Centre
9020 Garfield Street
Riverside, CA 92503
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure basic accommodations of needs were
met when one of three residents, (Resident 1) ' s call light was not within reach.
Residents Affected - Few
This failure had the potential for Resident 1 to have unmet needs and unable to call for assistance.
Findings:
On November 29, 2023, at 11:48 a.m., an unannounced visit to the facility on a complaint investigation was
initiated.
On November 29, 2023, at 12:54 p.m., observed Resident 1 sitting on the right side of his bed in a
wheelchair. His over-bed table was in front of him, and his call light was on the left side of the bed on the
floor, outside of Resident 1 ' s reach.
On November 29, 2023, at 12:54 p.m., an interview was conducted with Resident 1. Resident 1 stated he
used his call light to call for assistance. Resident 1 stated he would not be able to reach his call light and
was concerned that he could not call for assistance.
On November 29, 2023, at 1:19 p.m., an interview was conducted with the Certified Nursing Assistant,
(CNA). The CNA stated she was taking care of Resident 1. The CNA stated the call light should always be
within reach. The CNA stated Resident 1 ' s call light was not within his reach.
A review of Resident 1 ' s medical records indicated he was admitted to the facility on [DATE], with
diagnoses of stroke with hemiplegia, (paralysis of one side of the body), hemiparesis, (weakness of one
side of the body), affecting right dominant side, aphasia, (affects a person's ability to express and
understand written and spoken language), dysphagia, (difficulty swallowing), and anxiety disorder, (a
chronic condition characterized by an excessive and persistent sense of apprehension).
A review of Resident 1 ' s History and Physical dated September 29, 2023, indicated he had the capacity to
understand and make decisions.
A review of Resident 1 ' s Care Plan dated September 29, 2023, indicted Focus .The resident has an ADL,
[activities of daily living], self-care performance deficit r/t, [related to], Limited Mobility, Weakness
.Interventions .Encourage the resident to use bell to call for assistance .
A review of the facility ' s policy and procedure titled Communication - Call System revised January 1, 2012,
indicated .The Facility will provide a call system to enable residents to alert the nursing staff from their
rooms . II. Call cords will be placed within the resident's reach in the resident's room. A. When the resident
is out of bed, the call cord will be clipped to the bedspread in such a way as to be available to a wheelchair
bound resident .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055042
If continuation sheet
Page 3 of 3