F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide reasonable accommodation of need
for two of four sampled resident (Resident 27 and Resident 14) who were at risk for fall, by failing to ensure
the residents call light was within reach as indicated in the facility's policy and procedure, titled Call Lights
and resident's Care Plan.
Residents Affected - Some
These deficient practices had the potential for Resident 27 and Resident 14 not to receive or received
delayed care to meet the necessary care and services that could result in fall and accident.
Findings:
a. During a review of Resident 27's admission Record, the admission record indicated the facility admitted
Resident 27 on 3/24/2023 with diagnoses that included history of falling.
A review of the Minimum Data Set (MDS- a resident assessment and care screening tool) dated 3/27/2024,
indicated Resident 27 had no cognitive (ability to remember and process information) impairment that
requires supervision or touching assistance and helper provides verbal cues on toileting and personal
hygiene.
During a review of Resident 27's History and Physical assessment dated [DATE], indicated Resident 27 has
the capacity to understand and make decisions.
During a review of Resident 27's Care Plan titled Fall Risk, dated 3/29/2023, the Care Plan indicated
Resident 27 was at risk for fall due to history of falling. The Care Plan interventions indicated for the nursing
staff to place Resident 27's call light within easy reach.
During a review of Resident 27's Care Plan titled Falling Star Program, dated 4/13/2023, the Care Plan
indicated Resident 27 was at risk for fall due to history of falling, muscle weakness and difficulty in walking.
The Care Plan interventions indicated for the nursing staff to place Resident 27 ' s call light within easy
reach.
During a review of Resident 27's Care Plan titled Actual Fall, dated 11/17/2023, the Care Plan indicated
Resident 27 was at risk for fall due to history of falling, The Care Plan interventions indicated for the nursing
staff to attached call light to bed within access of Resident 27.
During an observation on 4/19/2024 at 5:46 pm, Resident 27 was sitting on her wheelchair. Resident 27 ' s
call light was placed at the head of Resident 27 ' s bed. Resident 27 stated, she could not reach the call
light and wanted to ask her nurse to clean her bed.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 19
Event ID:
055135
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During a concurrent observation and interview on 4/19/2024 at 5:47 pm, with Registered Nurse 1 (RN 1),
the RN 1 stated Resident 27's call light was not in reach. In an interview RN 1 stated, call light was needed
to be within reach for Resident 27 to use to call for help when she needed assistance. RN 1 stated,
Resident 27 ' s call light needed to be in reach to maintain Resident 27's safety.
b. During a review of Resident 14's admission Record, the admission record indicated the facility admitted
Resident 14 on 11/12/2020 with diagnoses that included Alzheimer's disease (irreversible, progressive
brain disorder that slowly destroys memory and thinking skills, and eventually the ability to carry out the
simplest tasks).
During a review of Resident 14's Care Plan titled Falling Star Program, dated 11/27/2020, the Care Plan
indicated Resident 14 was at risk for fall due to history of falling, muscle weakness and osteoarthritis. The
Care Plan interventions indicated for the nursing staff to place Resident 24's call light within easy reach.
During a review of Resident 14's Care Plan titled Fall Risk, dated 11/27/2022, the Care Plan indicated
Resident 14 was at risk for fall due to muscle weakness, osteoarthritis (type of joint disease that results
from breakdown of joint cartilage [connective tissue] and underlying bone). The Care Plan interventions
indicated for the nursing staff to place Resident 14 s call light within easy reach.
During a review of Resident 14's History and Physical assessment dated [DATE], indicated Resident 14 did
not have the capacity to understand and make decisions.
During a review of Resident 14's MDS, dated [DATE], the MDS indicated, Resident 14's cognition (mental
action or process of acquiring knowledge and understanding) for daily decision making was intact. The
MDS indicated, required maximum assistance with shower, lower body dressing and putting on/taking off
footwear.
During a concurrent observation on 4/19/2024 at 6:06 pm, Resident 14 was sitting on her wheelchair.
Resident 14's call light was observed hanging on the cabinet next to Resident 14's bed. Resident 14 stated
I could not reach it.
During a concurrent observation and interview on 4/19/2024 at 6:09 pm, with Certified Nurse Assistant 1
(CNA 1), the CNA stated Resident 14 ' s call light was hanging on the cabinet. CNA 1 stated Resident 14
was unable to reach the call light. CNA stated call light was needed to be within reach to for Resident 14 to
use to call for help.
During an interview on 4/20/2024 at 1:26 pm, with Director of Nursing (DON), DON stated, call light should
be within reach for Resident 14 to call for help if assistance needed and to maintain Resident 14 ' s safety.
During a record review of the facility ' s undated policy and procedure (P&P) titled, Call Light the P&P
indicated, ensuring that the call light is within the resident ' s reach when in his/her room or when on the
toilet.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 2 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0578
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to
participate in experimental research, and to formulate an advance directive.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to provide information of Advance Directive (AD, a written
preferences regarding treatment options, a process of communication between individuals and their
healthcare agents to understand, reflect on, discuss, and plan for future healthcare decisions for a time
when individuals are not able to make their own healthcare decisions.) for one out of two sample residents
(Resident 36).
This failure had the potential to result in the violation of the residents right and the facility staffs to provide
medical or surgical treatment against the resident's will.
Findings:
During a review of Resident 36's admission Record indicated Resident 36 was readmitted on [DATE], with
diagnoses that included dysphagia (difficult swallowing) and malignant neoplasm of prostate cancer
(abnormal cell growth in the gland of male reproductive system).
During a review of Resident 36's Minimum Data Set (MDS, a resident assessment and care screening tool)
dated 2/23/2024, indicated Resident 36 had clear speech, usually understood other and able to make
self-understood.
During an interview and concurrent Resident 36's record review on 4/19/202 at 7:33 pm, the Social Service
Director (SSD) stated, there was no information about AD provided to Resident 36 or Resident 36's
responsible party. The SSD stated the SSD forgot to screen Resident 36 for AD. The SSD stated it was
important to provide information and offer the resident to formulate an AD to know the resident ' s wishes
on how they wanted to be medically treated. The SSD stated it was the resident ' s right so the facility would
not treat the resident against their wills.
During a review of the facility's policy and procedure titled, Advance Directives revised 9/2022, indicated,
The resident has the right to formulate an advance directive, including the right to accept or refuse medical
or surgical treatment. Advance directives are honored in accordance with state law and facility policy. Prior
to or upon admission of a resident, the social services director or designee inquires of the resident, his/her
family members and/or his or her legal representative, about the existence of any written advance
directives. The resident or representative is provided with written information concerning the right to refuse
or accept medical or surgical treatment and to formulate an advance directive if he or she chooses to do so.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 3 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure two of four sampled resident
(Residents 51 and 54) were provided a homelike environment to maintain a comfortable noise level in
accordance with the facility ' s Policy and Procedure (P&P), when Resident 12 ' s disruptive behavior of
yelling cursing and swearing kept Residents 51 and 54 awake at night and disturbed their sleep.
This failure resulted in residents 51 and 54 to feel tired and/or frustrated that could potentially result the
residents to experience a decline in their health, quality of life and psychosocial (mental and emotional)
wellbeing.
Findings:
During a review of the facility's daily census report, dated 4/18/2024, the daily census report indicated
Residents 12, 51, and 54, were roommates, all residing in the same room.
During a review of Resident 12's admission Record (AR), the AR indicated Resident 12 was admitted to the
facility on [DATE] with multiple diagnoses including fracture (broken bone) of the right femur (thighbone),
hyperlipidemia (a condition in which there are high levels of fat particles [lipids] in the blood), and difficulty
in walking.
During a review of Resident 12's Minimum Data Set (MDS, a standardized assessment and care screening
tool), dated 3/16/2024, the MDS indicated Resident 12 had no impairment in cognitive skills (the ability to
make daily decisions). The MDS indicated Resident 12 was dependent (helper does all the effort to
complete the activity) performs on staff for toileting and personal hygiene, bathing, and dressing.
During a review of Resident 51's AR, the AR indicated Resident 51 was admitted to the facility on [DATE]
with multiple diagnoses including sepsis (a serious condition in which the body responds improperly to an
infection), acute respiratory failure (when the lungs can't get enough oxygen into the blood) with hypoxia
(low levels of oxygen in your body tissues), and difficulty in walking.
During a review of Resident 51's MDS, dated 3/16/2024, the MDS indicated Resident 51 had no
impairment in cognitive skills (the ability to make daily decisions). The MDS indicated Resident 51 required
partial/moderate assistance (helper does less than half the effort) from staff for toileting, bathing, and
dressing.
During a review of Resident 54's AR, the AR indicated Resident 54 was admitted to the facility on [DATE]
with multiple diagnoses including cerebral infarction (also called ischemic stroke, occurs as a result of
disrupted blood flow to the brain), hyperlipidemia (a condition in which there are high levels of fat particles
[lipids] in the blood), and hypertension (high blood pressure).
During a review of Resident 54's MDS, dated 3/25/2024, the MDS indicated Resident 54 had no
impairment in cognitive skills (the ability to make daily decisions). The MDS indicated Resident 54 required
partial/moderate assistance (helper does less than half the effort) from staff for toileting and oral hygiene.
The MDS indicated resident 54 required substantial/maximal assistance (helper does more than half the
effort) from staff for dressing and bathing.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 4 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During an interview on 4/19/2024 at 18:45 pm with Resident 54, Resident 54 stated Resident 12 yelled all
the time. Resident 54 stated he could not sleep at night because Resident 12 yelled during the night.
During a concurrent observation and interview on 4/20/2024 at 10:25 am with Resident 51, Resident 12
was observed to be swearing every few minutes. Resident 51 stated that Resident 12 would sometimes
wake him up at night or early in the morning due to Resident 12 ' s outbursts. Resident 51 stated Resident
12 cussed all the time because Resident 12 was crazy. Resident 51 stated Resident 51 felt frustrated and
mad. Resident 51 stated Resident 51 told the staff everyday about the situation.
During an interview on 4/20/2024 at 11:15 am with Resident 54, Resident 54 stated Resident 12 swears all
the time. Resident 54 stated this had been going on for 3 or 4 days already. Resident 54 stated he could not
get any sleep because of resident 12 ' s outbursts of yelling. Resident 54 stated it made him feel lousy
during the day.
During an interview on 4/20/2024 at 11:25 am with Licensed Vocational Nurse (LVN) 1, LVN 1 stated
Resident 12 did have a behavior of outbursts with swearing. The surveyor informed LVN 1 Residents 51 and
54 had complaints of not getting good rest at night because of Resident 12 ' s noisy behavior.
During an interview on 4/21/2024 at 9:45 am with Resident 51, Resident 51 stated Resident 12 was still
disruptive during the previous night. Resident 51 stated he wanted to tell Resident 12 to shut up.
During an interview on 4/21/2024 at 8:50 am with Resident 54, Resident 54 stated Resident 12 was still
waking Resident 54 up during the night. Resident 54 stated it happened again last night.
During an interview on 4/21/2024 at 9:44 am with the Social Services Designee (SSD), the SSD stated she
was not notified on 4/20/2024 that Residents 51 and 54 were not able to sleep due to Resident 12's
behavior. The SSD stated Resident 12's behavior did not provide a homelike environment for Residents 51
and 54. The SSD stated residents (in general) could not get good rest at night then they would not feel well
and might not want to participate in activities. The SSD stated the residents could feel anxious.
During a review of the facility's P&P titled, Homelike Environment revised February 2021, the P&P indicated
Residents are provided with a safe, clean, comfortable and homelife environment . The P&P indicate, The
facility staff and management maximize, to the extent possible, the characteristics of the facility that reflect
a personalized, homelike setting. These characteristics include: comfortable sound levels.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 5 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0658
Ensure services provided by the nursing facility meet professional standards of quality.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to follow the professional standard of care and
the facility's policy and procedure on documenting the medication as given right after medication was
administered for one out of five residents (Resident 6).
Residents Affected - Few
This failure had the potential to result in medication error and a potential for the residents not to receive
medications as prescribed by the physician or the same medication causing decline in the resident health
condition.
Findings:
During medication administration observation on 4/20/2024 at 8:59 am with Registered Nurse 2 (RN 2), RN
2 completed administering Ceftriaxone (antibiotic or medication to treat bacterial infection) intravenously
(IV, refers to a way of giving a drug or other substance through a needle or tube inserted into a vein) to
Resident 6. After the medication administration RN 2 did not sign the Medication Administration Record
(MAR, a record used to document medications taken by each individual) after administering the medication
and walked away.
During an interview on 4/20/2024 at 9:19 am, RN 2 stated, the MAR was not signed right after
administrating the Ceftriaxone to Resident 6. RN 2 stated I will sign right now. RN 2 stated the MAR should
signed right after administering medication to the resident, and it was a professional standard of practice
and the facility's policy. RN 2 stated, signing MAR right after administrating medication could avoid
medication error and prevent the resident receiving double dose which may cause harm to the resident.
During a review of Resident 6's admission Record indicated Resident 6 was readmitted on [DATE], with
diagnoses that included dysphagia (difficulty swallowing) and hypertension (increased blood pressure).
During a review of Resident 6's Minimum Data Set (MDS, a resident assessment and care screening tool)
dated 3/8/2024, indicated Resident 6 had clear speech, had ability to understand others and had ability to
make self-understood.
During a review of Resident 6's Order Summary Report as of 4/20/2024, indicated, Resident 6 was
prescribed Ceftriaxone 1 gram IV every 24 hours for bacteria in urine for 4 days started on 4/18/2024.
During an interview on 4/21/2024 at 9:35 am, with the Director of Nursing (DON), the DON stated,
medication administration should follow patient ' s right that included, right patient, right medication, right
dose, right route and right documentation. The DON stated, the staff should sign MAR right after
medication given to avoid medication error.
During a review of the facility's policy and procedure, titled, Administering Medications, revised 3/2023,
indicated, As required or indicated for a medication, the individual administering the medication records in
the resident's medical record: the date and time the medication was administered; the signature and title of
the person administering the drug.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 6 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate
catheter care, and appropriate care to prevent urinary tract infections.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide indwelling catheter (foley catheter - a
tube inserted in the bladder to drain urine into a drainage bag) and ensure foley catheter touching the trash
Bin as indicated in the facility ' s policy and procedure, titled Urinary Catheter Care and the resident ' s care
plan for one of one sampled residents ( Resident 48) by failing to ensure:
1. Resident 48 was assessed and monitored the presence of white sediments (visible particles in the urine
that may contain red or white blood cells, casts, bacteria, fungi, parasites in the urine that could indicate
presence of infection or dehydration [fluid deficit]) and cloudiness in the urine.
2. The indwelling catheter was not touching the trash bin.
These deficient practices had the potential for Resident 48 to receive no care or delayed care and
treatment for urinary tract infection (UTI, condition in which bacteria invade and grow in any part the urinary
system).
Findings:
During a review of Resident 48's admission record indicated, the facility admitted Resident 48 on 3/9/2024
with diagnoses that included UTI and retention of urine.
A review of the Minimum Data Set (MDS- a resident assessment and care planning tool) dated 3/16/24
indicated Resident 48 had moderately impaired cognition (mental action or process of acquiring knowledge
and understanding) was dependent (helper does all the effort) with staff on toileting hygiene.
During a review of Resident 48's Physicians Order Notes, dated 3/9/2024, indicated to insert foley catheter
French (a type of catheter) 16 (size of the catheter) attached to bedside drainage bag for urinary retention.
During a review of Resident 48's History and Physical assessment dated [DATE], indicated Resident 48 has
the capacity to understand and make decisions.
During a review of Resident 48's Physicians Order Notes, dated 3/9/2024, indicated to monitor FC urinary
drainage bag and document the following: color, consistency, odor, hematuria, bladder distension, burning
sensation every shift.
During a review of Resident 48's care plan titled UTI/Current UTI initiated on 3/9/2024, the care plan
indicated Resident 48 was at risk for having recurrent UTI's and urinary retention. The care plan
interventions included for the nursing staff to assess for signs/symptoms of UTI such as complaints of pain,
burning, increase in frequency and urgency during urination, increased temperature, change in urine
character: color, cloudy, odor, amount, clarity, and will notify physician as indicated.
During a review of Resident 48's care plan titled Foley Catheter initiated on 3/9/2024, the care plan
indicated for staff to monitor Resident 48 ' s urine for sediments, cloudiness, odor, blood and amount of
output.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 7 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an observation on 4/19/2024 at 6:28 pm, Resident 48 was lying in bed. Resident 48 had foley
catheter hanging on the right side of bed. Resident 48's foley catheter tubing was cloudy and contained
white sediments. Resident 48 ' s foley catheter tubing was touching the trash bin.
During a concurrent observation and interview on 4/19/2024 at 6:30 pm, with Licensed Vocational Nurse 2
(LVN 2), the LVN 2 stated the FC tubing was cloudy. LVN 2 stated foley catheter needed to be monitored for
signs and symptoms of UTI such as presence of sediments and cloudiness by licensed nurses to prevent
infection. LVN 2 stated, foley catheter should not be touching the trash Bin to prevent cross contamination
(the process by which bacteria or other microorganisms are unintentionally transferred from one substance
or object to another, with harmful effect).
During an interview on 4/20/2024 at 1:23 pm with the facility ' s Director of Nursing (DON), the DON stated,
licensed nurses needed to monitor the foley catheter every 8 hours to check for presence of blood or
sediments, cloudiness, pain in urination and signs and symptoms of UTI to prevent infection. The DON
stated, foley catheter should not be touching the trash bin to prevent cross contamination.
During a review of the facility ' s policy and procedure (P&P) titled, Urinary Catheter Care, revised on
8/2022, the P&P indicated, the purpose of the procedure is to prevent urinary catheter associated
complications, including urinary tract infections. The P&P indicated to use aseptic technique when handling
or manipulating the drainage system and be sure catheter tubing and drainage bag are kept off the floor.
The P&P indicated to observe the resident for complications associated with urinary catheter and to report
unusual findings to the physician if urine has an unusual appearance and s/s of urinary tract infection.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 8 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0694
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to ensure one of one sampled resident (Resident
6) received care and services for parenteral (liquid solution administered into the vein) antibiotic (a drug
used to treat infections caused by bacteria and other microorganisms) consistent with professional
standards of practice and the facility's policy and procedure titled General Policy for IV therapy on
documentation of intravenous catheter (IV-a plastic device inserted into the vein used to deliver fluids)
insertion date
Residents Affected - Few
This deficient practice had the potential for the resident to develop infection and worsen health condition.
Findings:
During an observation on 4/19/2024 at 6:13 pm, in Resident 6's room, Resident 6 ' s right hand was
wrapped with gauze (a pad covers the IV site) with an IV port (part of the IV catheter that inserted into the
skin) protruding out of the gauze. The IV site was not labeled with date of insertion. During a concurrent
interview with Registered Nurse 1 (RN 1), RN 1 stated, Resident 6 was receiving Ceftriaxone (antibiotic) IV
daily for infection. RN 1 stated Resident 6 ' s IV site should be labeled with date the IV was inserted so that
staff knows when to change the IV site to control infections. RN 1 stated, IV sites should be rotated every
three days, and labeled, so that the staffs would know when to change the IV site. RN 1 stated, IV sites
might get infected if the IV was not changed for extended days. RN 1 stated, it was important to change the
IV site for resident ' s health and safety.
During a review of Resident 6's admission Record indicated Resident 6 was readmitted on [DATE], with
diagnoses that included dysphagia (difficulty swallowing) and hypertension (increased blood pressure).
During a review of Resident 6's Minimum Data Set (MDS, a resident assessment and care screening tool)
dated 3/8/2024, indicated Resident 6 had clear speech, had ability to understand others and had ability to
make self-understood.
During a review of Resident 6's Order Summary Report as of 4/20/2024, indicated, Resident 6 was
prescribed Ceftriaxone 1 gram IV every 24 hours for bacteria in urine for 4 days started on 4/18/2024.
During a review of the facility's policy and procedure, titled, General Policy for IV therapy, dated 6/2018,
indicated, IV peripheral sites will be rotated at least every 96 hours and as needed. A physician ' s order is
required to extend the use of an IV site beyond 96 hours, if warranted due to poor venous access. The
extensions for continued IV use was not recommended to exceed 7 days.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 9 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0695
Provide safe and appropriate respiratory care for a resident when needed.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to ensure one of one sampled resident
(Resident 49) received oxygen in accordance with the facility's policy and procedure by failing to:
Residents Affected - Few
1. Resident 49's nasal cannula tubing (flexible plastic tubing with prongs [small opening] used to deliver
oxygen through nostrils and fitted over the patient ' s ears) and was touching the trash bin.
2. Resident 49 was receiving oxygen therapy without a physician's order.
This deficient practice had the potential to increase the risk of the spread of infection to Resident 49 and at
risk for shortness of breath and/or hypoxia (low levels of oxygen in the body tissues) which can lead to
serious complications.
Findings:
During a review of Resident 49's admission Record, the admission record indicated the facility admitted
Resident 49 on 1/27/2024 with diagnoses that included acute respiratory failure (a condition when the lungs
cannot get enough oxygen into the blood) with hypoxia and pneumonia (infection that inflames the lungs).
During a review of Resident 49's Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated 3/22/2024, the MDS indicated, Resident 49 had intact cognition (mental action or process of
acquiring knowledge and understanding) for daily decision making. The MDS indicated, Resident 49
required supervision with eating, oral hygiene, toileting hygiene, shower, upper/lower body dressing and
personal hygiene.
During a review of Resident 49's Order Summary Report (OSR), dated 4/20/2024, the OSR did not indicate
Resident 49 had an order for oxygen at 2 liters per minute via nasal cannula.
During an observation on 4/19/2024, at 6:16 pm, with Certified Nursing Assistant 2 (CNA 2), Resident 49
was walking towards her bed and oxygen tubing and nasal prongs was touching the trash bin. The CNA 2
stated oxygen tubing should be off the floor because the floor is dirty and can cause infection.
During an observation and record review on 4/20/2024, at 11:09 am, with the Registered Nurse 1 (RN 1),
Resident 49 ' s OSR dated 4/20/2024 was reviewed. The OSR, did not indicate an order for use of oxygen
for Resident 49. The RN 1 stated continuous or as needed use of oxygen required a doctor ' s order to
ensure Resident 49 was getting accurate oxygen therapy.
During an interview on 4/20/2024 at 1:29 pm with the facility's Director of Nurses (DON), the DON stated
oxygen administration needed a doctor ' s order to ensure Resident 49 will not get too little or too much
oxygen. The DON stated oxygen tubing should not be touching the trash bin to prevent infection cross
contamination (the process by which bacteria or other microorganisms are unintentionally transferred from
one substance or object to another, with harmful effect).
During a review of the undated facility's policy and procedure (P&P) titled, Oxygen Administration,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 10 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0695
Level of Harm - Minimal harm
or potential for actual harm
P&P indicated, to review physicians order for oxygen use. The P&P indicated, oxygen tubing should be
changed weekly and as needed, including changing the mask, cannula. The P&P indicated, when not in
use, the oxygen tubing should be stored in a clean bag. The P&P indicated since oxygen is based on a
physician ' s order, it is considered a licensed staff procedure.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 11 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0732
Post nurse staffing information every day.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review, the facility failed to post actual worked nursing hours at the start of
each shift in the nursing stations visible to the residents and visitors according to the facility ' s Policy and
Procedure.
Residents Affected - Some
This failure resulted in the facility inaccurately reflecting the number of staff providing direct care to the
residents which could result in the residents not receiving the necessary care they needed.
Findings:
During a concurrent interview and record review on 4/20/2024 at 3:57 pm with the Director of Staff
Development (DSD), the facility's Daily Staffing Posting dated 4/20/2024 and the facility's 7am - 3 pm
staffing assignment, untitled, dated 4/20/2024 were reviewed. The staffing assignment indicated there were
10 Certified Nursing Assistants (CNA) assigned to care for residents during the morning shift. The DSD
stated there were 10 CNAs working the morning shift. The Daily Staffing Posting indicated there were only
7 CNAs working the morning shift. The DSD stated she posted the Daily Staffing Posting the night before
the shift started and that the Daily Staffing Posting was only the projected number of staff planned for the
day. The DSD stated it was not her practice to change the Daily Staffing Posting if there were call offs or
staffing changes.
During a review of the facility's P&P titled, Staffing, Sufficient and Competent Nursing, revised August 2022,
the P&P indicated, Direct care daily staffing numbers (the number of nursing personnel responsible for
providing direct care to residents) are posted in the facility for every shift.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 12 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to ensure medication room free from expired
medications for one out of one medication storage room. During a review of the facility ' s policy and
procedure, titled, Labeling of Medication Containers, revised 3/2023, indicated, Labels for individual
resident medications include all necessary information, such as: the expiration date when applicable.
This failure had the potential to result in the residents to recieve medications that are not effective to treat
their diseases and result in a worsened health condition.
Findings:
During an inspection of the facility's medication storage room on 4/20/2024 at 9:23 am, with the Minimum
Data Set Coordinator (MDSC), there were two bottles of undated opened Gabapentin oral solution
(medication to treat seizures [a burst of uncontrolled electrical activity between brain cells that causes
temporary abnormalities in muscle tone or movements, behaviors, sensations or states of awareness]
and/or neuropathic pain [nerve pain n caused by nervous system malfunction or damage]) in the
medication refrigerator, . One opened bottle was labeled with Resident 40 ' s name and the other bottle was
labeled with Resident 13 ' s name. During a concurrent interview, the MDSC stated, the prescribed
medication should have a label indicating the opened date so that the staff would know when the
medication expires or when it should be disposed. The MDSC stated, the prescribed medication expires in
30 days after the medication had been opened. The MDSC stated, it was important to label the opened
medication bottle with the date the bottle was opened to know when the medication expires so that the
facility staff would not provide expired medication to the resident to ensure resident safety. The MDSC
stated, expired medication might not be effective and might affect resident ' s health conditions.
1. During a review of Resident 40's admission record, indicated Resident 40 was readmitted to the facility
on [DATE], with diagnoses that included dysphagia (difficult swallowing) and hemiplegia (weakness on one
side of the body).
A review of the Minimal Data Set (MDS a resident assessment and care screening tool) dated 3/4/2024,
indicated Resident 40 had severely impaired cognition (ability to remember and process information). The
MDS indicated Resident 40 was dependent (helper does all the effort to complete the activity) performs on
staff for toileting and personal hygiene, bathing, and dressing.
During a review of Resident 40's physician order summary report dated 4/21/2024, indicated, Resident 40 '
s was prescribed Gabapentin oral solution for neuropathic pain.
2. During a review of Resident 13's admission record, indicated Resident 13 was readmitted to the facility
on [DATE], with diagnoses that included dysphagia and cerebral infarction (stroke or interruption of blood
flow to the brain).
During a review of Resident 13's physician order summary report dated 4/21/2024, indicated, Resident 13 '
s was prescribed Gabapentin oral solution for neuropathic pain.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 13 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
A review of the MDS, dated [DATE], indicated Resident 13 had moderately impaired cognition. The MDS
indicated Resident 13 was dependent performs on staff for toileting and personal hygiene, bathing, and
dressing.
During an interview on 4/21/2024 at 9:37 am, the Director of Nursing (DON) stated, all medication that was
opened required a label of the date on when it was opened and/or when it should be discarded after 30
days per facility ' s policy. The DON stated, the facility should not provide expired medications to resident to
protect resident's safety.
During a review of the facility ' s policy and procedure, titled, Labeling of Medication Containers, revised
3/2023, indicated, Labels for individual resident medications include all necessary information, such as: the
expiration date when applicable.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 14 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview and record review, the facility's kitchen staff failed to follow the facility's
infection control policies to ensure the department operates under sanitary conditions at all times by failing
to wear a hair net (a net worn over the hair to keep it in place) in food preparing area.
This failure had the potential to result in food contamination and food-borne illnesses (illness caused by
consuming food or beverages containing disease causing organisms) to the residents.
Findings:
During an observation on 4/19/2024 at 5:36 pm, in the facility's kitchen, Dietary Supervisor (DS) was
working in the food preparing area without wearing a hair net. During a concurrent interview, the DS stated
that the DS forgot to wear a hair net before entering the kitchen's food preparing area. The DS stated
anyone entering the kitchen should wear a hair net before walking in. The DS stated that wearing a hair net
could prevent hair from falling in food and cause food contamination. The DS stated that food contamination
could put residents at risk for food borne illness.
During a review of the facility's policy and procedure titled, Sanitation and Infection Control, revised 2019,
indicated, Food service employees will follow infection control policies to ensure the department operates
under sanitary conditions at all times. A hair net or head covering which completely covers all hair should
be worn at all times.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 15 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
Based on observation, interview, and record review, facility failed to follow the facility ' s policy and
procedure titled Management and Protection of Protected Health Information, by ensuring one of one
sample residents (Resident 34) identifiable, personal and medical information were not exposed on the
computer screens unattended and in view of unauthorized persons to view and access confidential
information without the resident ' s consent or knowledge.
This deficient practice resulted in Resident 34 ' s violation of resident ' s right for privacy.
Findings:
During a review of Resident 34 ' s admission record indicated, the facility admitted Resident 34 on 6/7/2023
with diagnoses that included anemia (decrease in the total amount of red blood cells in the blood) and
neoplasm (abnormal cell growth with the potential to invade or spread to other parts of the body) related to
pain.
During a review of Resident 34 ' s History and Physical (H&P), dated 6/8/2023, the record indicated,
Resident 34 had the capacity to understand and made decision.
During a review of Resident 34 ' s Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated 1/31/2024, the MDS indicated, Resident 34 ' s cognition (mental action or process of acquiring
knowledge and understanding) for daily decision making was moderately impaired. The MDS indicated
Resident 34 required total dependence with toileting, shower, lower body dressing and personal hygiene.
During an observation of the facility ' s hallway 4/20/2024 at 4:47 pm, one computer screen was observed
unattended and logged on, exposing Resident 34 ' s identifiable, personal, and medical information.
During a concurrent observation and interview with the Licensed Vocational Nurse 3 (LVN 3) on 4/20/2024
at 4:49 pm, LVN 3 stated she went inside Resident 34 ' s room and forgot to log out the computer screen.
LVN 3 stated computer screen should not be left opened and unattended exposing residents' information.
LVN 3 stated, it was a HIPPA (Health Insurance Portability Accountability Act, a federal law that required the
creation of national standards to protect sensitive patient health information from being disclosed without
the patient ' s consent or knowledge) violation by exposing residents personal and medical information. LVN
3 stated anybody could come and access Resident 34 ' s file and records.
During an interview on 4/21/2024 at 9:33 am, with the Director of Nursing (DON), the DON stated, staff
needed to protect Resident 34 ' s personal records all time to prevent illegal use of information because
people passing at the hallway could possibly access to Resident 34 ' s information without the resident's
consent.
A review of facility's Policy and Procedure (P&P) titled Management and Protection of Protected Health
Information, revised 4/2014, indicated, it is the responsibility of all personnel who have access to resident
and facility information to ensure such information is managed and protected to prevent unauthorized
release or disclosure.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 16 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0847
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure one of three sampled residents (Resident 14), who
signed a Resident - Facility Arbitration Agreement (Binding Arbitration Agreement- is a binding agreement
by the parties to submit to arbitration all or certain disputes which have arisen or may arise between them
in respect of a defined legal relationship, whether contractual or not. The decision is final, can be enforced
by a court, and can only be appealed on very narrow grounds), had the capacity to understand and make
an informed decision. Resident 14 signed a Binding arbitration Agreement but did not have the capacity to
understand and make decisions.
Residents Affected - Few
This failure had the potential to result in Resident 14 to not be able to make an informed decision and/or
her rights to be denied.
Findings:
During a review of Resident 14's admission Record (AR), the AR indicated Resident 14 was admitted to the
facility on [DATE] with multiple diagnoses including schizophrenia (a disorder that affects a person's ability
to think, feel, and behave clearly), Alzheimer's disease (a progressive disease that destroys memory and
other important mental functions), and bipolar disorder (a mental illness that causes unusual shifts in a
person's mood).
During a review of Resident 14's Minimum Data Set (MDS, a standardized assessment and care screening
tool), dated 1/13/2024, the MDS indicated Resident 14 was moderately impaired in cognitive skills (the
ability to make daily decisions and process information).
During a concurrent interview and record review on 4/20/2024 at 3:06 pm with Resident the Business
Office Manager (BOM), Resident 14's Binding Arbitration Agreement, signed 1/22/2024, and Resident 14's
History and Physical (H&P), dated 1/8/2024 were reviewed. The Binding Arbitration Agreement indicated
Resident 38 signed the document on 1/22/2024. The H&P indicated Resident 14 does not have the
capacity to understand and make decisions. The BOM stated the staff who asked Resident 14 to sign the
Binding Arbitration Agreement should not have let Resident 14 sign the document. The BOM stated
residents who do not have capacity to understand and make decisions do not understand what they are
signing.
During a concurrent interview and record review on 4/21/2024 at 8:37 pm with the Director of Nursing
(DON), Resident 14's H&P was reviewed. The DON stated staff should not ask residents (in general) to
sign an arbitration agreement if their H&P indicated they do not have the capacity to understand and make
decisions. The DON confirmed the facility did not have a Policy and Procedure (P&P) on having residents
sign an arbitration agreement.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 17 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure infection control practices per facility's
Policy and Procedure (P&P) were followed to prevent the transmission of disease and infection for one of
five sampled residents (Residents 52).
Residents Affected - Few
The facility failed to place Resident 52 who had a Peripherally Inserted Central Catheter (PICC, a long, thin
tube that's inserted through a vein in your arm and passed through to the larger veins near your heart) on
Enhanced Barrier Precautions (EBP, wearing gown and glove during high contact with resident care
activities).
This failure had the potential to result in the spread of infection to Resident 52 while residing at the facility.
Findings:
During a review of Resident 52's admission Record (AR), the AR indicated Resident 52 was admitted to the
facility on [DATE] with multiple diagnoses including peritonitis (a redness and swelling of the tissue that
lines the belly or abdomen), cancer of the stomach, and surgical aftercare following surgery of the stomach.
During a review of Resident 52's Minimum Data Set (MDS, a standardized assessment and care screening
tool), dated 12/6/23, the MDS indicated Resident 52 was moderately impaired in cognitive skills (ability to
make daily decisions). The MDS indicated Resident 52 was dependent (helper does all the effort) on staff
for toileting, dressing, and bathing. The MDS indicated Resident 52 had a central intravenous (IV, in the
vein) access (a small, soft tube put in a blood vessel).
During a review of Resident 52's care plan titled Risk for Infection, revised on 3/5/2023, the care plan
indicated, Provide enhanced standard precaution
During a concurrent observation and interview on 4/19/2024 at 7:54 pm with the Infection Preventionist (IP),
Resident 52 had a PICC line in Resident 52's right arm. Resident 52 was lying in Resident 52's bed. There
were no signs on the wall indicating Resident 52 needed EBP. The IP stated Resident 52 should be on EBP
since Resident 52 had a PICC line. The IP stated the reason Resident 52 needed EBP was to protect
Resident 52 from contracting a multidrug resistant organism (MDRO-disease causing organism that are
difficult to treat with antibiotics [ medication to treat infections]) infection. The IP stated resident 52 was at
higher risk of getting an infection because Resident 52 had the PICC line. The IP stated there should be
signage at the Resident 52's room doorway and on the wall at the head of Resident 52's bed. The IP stated
the IP forgot to put Resident 52 on EBP. The IP stated staff could spread a MDRO to Resident 52 since he
was not on EBP.
During a review of the facility's P&P titled, Enhanced Barrier Precaution undated, the P&P indicated
Enhanced Barrier Precaution is infection control intervention designed to reduced transmission of multidrug
resistant organism (MDRO) Enhanced barrier Precautions involve gown and glove use during high contact
resident care activities for resident known to be infected or colonized with a MDRO as well as those at
increased risk of MDRO acquisition (e.g. resident with wounds or indwelling medical devices). The P&P
indicated, +All resident will be assessed for the need of Enhanced Barrier Precaution upon admission
quarterly as needed with any of the following:
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 18 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055135
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Montrose Healthcare Center
2123 Verdugo Blvd.
Montrose, CA 91020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Active infection (Non-MDRO infection)
Level of Harm - Minimal harm
or potential for actual harm
o
Colonization (presence of a microorganism on/in a host, with growth and
Residents Affected - Few
multiplication of the organism, but without interaction between host and organism) with
MDRO
o
Any open wound
o
Indwelling (inside the body) medical device.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055135
If continuation sheet
Page 19 of 19