F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to report an allegation of abuse, within required expected
timeframe, to the State Survey Agency and Adult Protective Services (APS), for one of two sampled
residents (Resident 1).
This failure had the potential to not ensure additional protection of Resident 1 and other residents from
abuse.
Findings:
During record review of Resident 1 ' s Face Sheet (FS), the FS indicated Resident 1 is an [AGE] year old
resident admitted to the facility in 2024. FS indicated Resident 1 had a responsible party (RP 1) for
emergency contact and financial decisions. FS also indicated Resident 1 ' s diagnoses included Cognitive
Communication Deficit (reduced awareness and ability to initiate and effectively communicate needs),
Intermittent Explosive Disorder (a mental health condition that causes sudden and impulsive episodes of
anger and aggression), and Senile Degeneration of Brain (mental deterioration [loss of intellectual ability]
that is associated with the characteristics of old age).
During an interview on 12/17/2024, at 12:59 p.m., with Assistant Director of Nursing (ADON) 1, ADON 1
stated she received an alleged abuse allegation report on 11/19/24 at around 6:30 a.m., from a Clinical
Supervisor that involved a Licensed Vocational Nurse (LVN) slapping Resident 1 on the face, during care
received on the night of 11/17/24. ADON 1 stated she reported the alleged abuse incident to the Director of
Nursing (DON), in the morning of 11/19/24. ADON 1 also stated the alleged abuse incident was reported to
the Administrator (ADM) the same morning, on 11/19/24.
During a record review on 12/17/2024 at 1:55 p.m., the facility ' s SOC 341 (Report of Suspected
Dependent Adult-Elder Abuse), faxed to California Department of Public Health (CDPH), involving the
alleged abuse incident towards Resident 1, indicated transmittal on 11/19/24 at 10:38 a.m Further review of
the SOC 341, indicated, 12/17/2024 as date completed. The SOC 341 report had no contact name,
telephone number, date, and time, the alleged abuse incident was reported to Law Enforcement and the
Local Ombudsman.
During an interview on 11/19/2024 at 1:50 p.m., with ADM, ADM could not provide law enforcement badge
number or case number when requested. ADM further stated that he does not have a proof of the fax.
During a record review of facility ' s policy and procedure (P&P), titled, Abuse, Neglect,
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
055150
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/16/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Exploitation or Misappropriation-Reporting and Investigating, dated 2001, the P&P indicated, All reports of
resident abuse (including injuries of unknown origin), exploitation, or theft/misappropriation of residents
property are reported to local, state, and federal agencies (as required by current regulations) and
thoroughly investigated by facility management. Findings of all investigations are documented and reported
. Policy Interpretation and Implementation . 3. Immediately is defined as: a. within two hours of an allegation
involving abuse or result in serious bodily injury; or b. within 24 hours of an allegation that does not involve
abuse or result in serious bodily injury . 9. The investigator notifies the ombudsman that an abuse
investigation is being conducted. The ombudsman is invited to participate in the review process.
Event ID:
Facility ID:
055150
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/16/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility staff failed to implement their infection prevention and
control program when:
Residents Affected - Some
1. Personal clothing and belongings were not stored in a clean and sanitary manner for one of three
sampled residents (Resident 2).
2. Housekeeper (HK) 1 did not perform hand hygiene after removal of soiled gloves.
3. Certified Nursing Assistant (CNA) 1 did not properly handle and transport soiled linens.
These failures have the potential to cause cross contamination and not prevent the development and
spread of infections among residents, staff, and visitors.
Findings:
1.During record review of Resident 2 ' s Face Sheet (FS), the FS indicated Resident 2 is an [AGE] year old
female admitted to the facility in 2024. FS indicated Resident 2 had diagnoses that included Urinary Tract
Infection (a condition in which bacteria [germs] enters and grow in the urinary tract, kidneys, ureters,
bladder, and urethra), Irritable Bowel Syndrome (condition that leads to belly pain and problems with bowel
movements [constipation, diarrhea, or both]), and Type 2 Diabetes Mellitus (a long-term condition in which
the body has trouble controlling blood sugar and using it for energy) with Diabetic Polyneuropathy (type of
nerve damage).
During an observation on 12/17/2024 at 3:50 p.m., in Resident 2 ' s room, Resident 2 ' s personal
belongings, clothes, and diapers were tied in a clear bag, and found on the floor next to the head of
Resident 2 ' s bed.
During an interview on 12/17/2024 at 3:52 p.m., with Resident 2, Resident 2 stated she did not know why
her belongings were on the floor, and did not appreciate that her belongings were on the floor.
Resident 2 further stated she did not store her personal belongings on the floor at her home. Resident 2
stated she did not know the reason the facility stored her belongings on the floor.
During an observation and interview on 12/17/2024 at 4:05 p.m., with the License Vocational Nurse 1 (LVN)
1, LVN 1 stated resident ' s belongings were not supposed to be stored on the floor. LVN 1 stated Resident
2 ' s belongings had to be stored in the closet. LVN 1 took Resident 2 ' s belongings that were on the floor
and placed them in Resident 2 ' s designated closet.
During an interview on 12/17/2024 at 4:10 p.m., with the Director of Nursing (DON), DON stated it was not
a good thing to leave residents ' personal belongings on the floor for infection control purposes. DON stated
she did not know why Resident 2 ' s belongings were placed on the floor.
During an interview on 1/16/2025 at 2:55 p.m., with the Infection Preventionist (IP), IP stated residents '
belongings must be placed inside the closet and the bag [containing resident ' s belongings] should not be
left open. IP further stated staff were trained to store clean linens in the closet and not on the floor.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/16/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
2. During an observation on 1/16/2025 at 3:18 p.m., in the hallway outside Resident 2 ' s room,
Housekeeper (HK) 1 was transporting soiled linens into the soiled utility room. HK 1 took gloves out of his
pocket, donned the gloves and emptied the soiled linens in the soiled bin located in the utility room. HK 1
then removed soiled gloves worn without hand sanitizing, left the soiled utility room, and headed down the
hallway into the 100 Unit patient area. There were no glove supplies (glove supply or dispensers mounted?)
and hand sanitizers inside the soiled utility room. There were no hand sanitizers outside of, and near the
location of the utility room.
During an interview on 1/16/2025 at 3:20 p.m., with HK, HK stated he does not speak or understand
English, he is Spanish speaking only.
3. During an observation on 1/16/2025 at 3:35 p.m., in the hallway outside Resident 2 ' s room, Certified
Nursing Assistant (CNA) 1 came out of Resident 2 ' s room with gloves on, holding soiled linen in his hand,
and opened the doorknob to the soiled utility room. CNA 1 placed the soiled linen in the linen bin inside the
soiled utility room, removed his gloves, closed the door to the utility room, and walked out to the hallway.
During an interview on 1/16/2025 at 3:35 p.m., with CNA 1, CNA 1 stated staff were not supposed to wear
gloves in the hallway.
During an interview on 1/16/2025 at 3:42 p.m., with the Assistant Director of Nursing (ADON) 2, ADON 2
stated staff were required to take the hamper into the resident room and put the soiled linen in the hamper
and transport the dirty linen inside the hamper to the soiled utility room. ADON 2 further stated no gloves in
the hallway.
During a review of facility ' s policy and procedure (P&P), titled Laundry and bedding, Soiled dated 2001,
the P&P indicated, Soiled laundry/bedding shall be handled, transported and processed according to best
practices for infection prevention and control . Handling – 1. All used laundry is handled as
potentially contaminated using standard precautions (e.g., gloves and gowns when sorting). a.
Contaminated laundry is bagged or contained at the point of collection (i.e., where it was used) . Transport .
Separate carts are used for transporting clean and contaminated linen . Clean linen is protected from dust
and soiling during transport and storage to ensure cleanliness . Storage . The use of separate rooms,
closets, or other designated spaces with a closing door are used to reduce the risk of accidental
contamination. Onsite Laundry Processing . Hand hygiene products, as well as appropriate PPE (i.e.,
gloves and gowns) are available and used while sorting and handling contaminated linens.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 4 of 4