F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record reviews, the facility failed to provide timely and appropriate nursing assessment,
monitoring, and interventions to one sampled resident (Resident 1) under the care of a previously
employed nursing staff member who was unlicensed and was using another individual's Registered Nurse
(RN) license, when Resident 1 did not receive a physician ordered medication, nitroglycerin (medication
used to treat chest pain by relaxing and widening blood vessels, which helps more blood and oxygen reach
the heart) and emergency services were not initiated in a timely manner despite Resident 1 experiencing
ongoing chest and abdominal pain lasting for approximately nine hours on [DATE].These failures resulted in
actual harm to Resident 1, who experienced prolonged, untreated chest pain due to delayed nursing
interventions, medication administration, and initiation of emergency medical services by an unlicensed
nurse. Resident 1 was subsequently transferred from the facility to the hospital and expired approximately
two hours after arrival at the emergency department (ED) due to a heart attack, following complaints of
chest and abdominal pain. During a record review of Unlicensed Nurse (UN) 1's record, titled, Background
Report (BR), dated [DATE], the professional license verification portion reflected inconsistencies between
UN 1's identity and the name listed on the nursing license. The BR report showed the license belonged to a
different RN with a similar name; however, the first name was spelled differently, and the individual had a
different middle name. During a record review of UN 1's most recent publicly available nursing license
verification record, dated [DATE], the record indicated UN 1's Licensed Vocational Nurse (LVN) license had
been revoked (officially canceled) on [DATE], and UN 1's right to practice nursing was removed.During an
interview on [DATE] at 12:42 p.m. with the Director of Nursing (DON), DON stated she was unaware that
UN 1 was unlicensed during UN 1's employment at the facility until an investigation was initiated related to
a drug diversion (when prescription medicine is taken or given to someone for a purpose other than what it
was meant for) incident involving another resident. DON stated it was subsequently identified that the name
listed on UN 1's submitted RN nursing license did not match the name on UN 1's driver's license or Social
Security card, and that UN 1's LVN license had been revoked in 2020 due to drug diversion.During a record
review of Resident 1's record titled, Physician History and Physical (H&P), dated on [DATE], documented
by Medical Doctor (MD) 1, the H&P indicated Resident 1 was admitted to the facility on [DATE] with past
medical history of hypertension, gastric outlet obstruction (the passage between the stomach and the small
intestine becomes blocked), and history of stroke (when blood can't get to part of the brain). The H&P
further indicated Resident 1 had a ventral hernial repair on 11/14 (fixing a hole or weak spot in the
abdominal wall) .Afterward, Resident 1's recovery was complicated by a NSTEMI (Non-ST Elevated
Myocardial Infarction, a type of heart attack when blood flow to part of the heart is blocked). Cardiology
(branch of medicine that deals with the heart) was consulted and recommended medical management.had
episode of chest pain 11/17. indicating Resident 1 had a history of heart
Residents Affected - Few
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 11
Event ID:
055150
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Actual harm
Residents Affected - Few
attack. During a record review of Resident 1's record titled, Change in Condition Evaluation (CCE) record
with effective date on [DATE] at 11:05 p.m., the CCE indicated, resident noted to have pain unrelieved by
pain medication and complaining of abdominal and upper chest area pain, resident noted with increase
respiration. The CCE record also showed Resident 1 had uncontrolled pain that started on [DATE], with no
specific time documented other than afternoon. The CCE record further indicated that Resident 1 had
occasional moaning and groaning, facial grimacing, rigid, fists clenched, and knees pulled up during the
assessment.During a record review of Resident 1's Medication Administration Report (MAR), dated from
[DATE] through [DATE], the MAR indicated the physician order for Nitroglycerin Sublingual (placed under
the tongue) Tablet 0.4 milligrams (mg).Give 0.4 mg sublingually every 5 minutes as needed for chest
pain.May repeat x2 (twice) every 5 minutes. Call 911 if the pain persists longer than 5 minutes after the first
dose.Continue to take the 2nd and 3rd dose if pain persists. was not given at any time on [DATE], despite
Resident 1's complaints of chest pain. The physician's order did not include any blood pressure (bp)
parameters restricting administration of nitroglycerin.During a record review of Resident 1's record, titled,
SNF/NF (Skilled Nursing Facility/Nursing Facility) to Hospital Transfer Form, dated [DATE], the SNF/NF to
Hospital Transfer Form indicated Resident 1 was transferred to the hospital on [DATE] at 11:00 p.m.During
a record review of Resident 1's emergency medical services (EMS) record, titled, Patient Care Report
(PCR), dated [DATE], the PCR showed EMS assumed Resident 1's care at 10:53 p.m. The PCR indicated,
Complaints: (Chief) chest pain as of 9 hours ago. The record also indicated, RP (Responsible Party) stated
that starting at 1500 (3:00 p.m.) hours pt. (patient) began to complain of abdominal pain that radiated up to
her chest. pt. was in obvious discomfort and stated the pain was sharp.pt. had previous MI (myocardial
infarction or heart attack) on Saturday.pt recent surgery for hernia repair. The PCR also indicated that the
EMS administered the nitroglycerin 0.4 mg sublingually to Resident 1 at 11:23 p.m.During record review of
Resident 1's Progress Notes, dated [DATE], the Progress Notes did not show any documentation of nursing
assessment, monitoring, and interventions in response to Resident 1's complaints of chest and abdominal
pain that began approximately at 3:00 p.m.During a record review of Resident 1's record from the hospital,
titled, ED Provider Note, dated [DATE], the ED Provider Note indicated Resident 1 had an acute ST
elevation MI (a severe heart attack from complete blockage of a coronary artery), inferior wall (lower portion
of the heart) and cardiac arrest (heart suddenly stops beating). The ED Provider Note further indicated, Pt
(patient) was having chest pain and upper abdominal pain earlier today.Pt was having agonal (gasping,
irregular, or labored breath) respirations on arrival and not too responsive .Pt lost her pulses and CPR
(cardiopulmonary resuscitation) started. The ED Provider Note further indicated Resident 1 was
pronounced deceased at 1:39 a.m. on [DATE].During an interview and record review on [DATE] at 1:10 p.m.
with the Assistant Director of Nursing (ADON) 1, Resident 1's medical records including Progress Notes
and MAR, dated [DATE], were reviewed. ADON 1 stated on [DATE], Resident 1 received PRN (as needed)
pain medications, including two tablets of acetaminophen (over-the-counter pain reliever) 500 mg for
moderate pain at 4:08 p.m. and one tablet of Norco 5-325 mg (controlled substance used for severe pain)
PRN for pain at 8:05 p.m.; however, ADON 1 stated there was no documented evidence of a
comprehensive pain assessment, including location and type of pain, nor documentation of any nursing
interventions implemented beyond administration of pain medication. ADON 1 stated she was unable to
determine whether the pain medication was administered in response to chest or abdominal pain due to
lack of documentation. ADON 1 further stated accurate pain assessment and nursing interventions were
essential, as pain was considered as the fifth vital sign (basic measurement that shows how well your the
body is working), and failure to perform such
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 2 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Actual harm
Residents Affected - Few
placed Resident 1 at risk for worsening conditions.During a follow up interview and record review on [DATE]
at 1:47 p.m. with ADON 1, Resident 1's MAR, CCE and SNF/NF to Hospital Transfer Form dated [DATE]
were reviewed. ADON 1 stated on [DATE], Resident 1 was transferred to ED after exhibiting symptoms
consistent of a heart attack, including chest pain, abdominal pain, and increased respirations. ADON 1
stated there was no documentation indicating UN 1 initiated the timely administration of nitroglycerin in
response to Resident 1's unresolved chest pain, despite the physician's order indicated nitroglycerin should
have been given as an intervention prior to calling 911 if chest pain was unrelieved. ADON 1 stated in the
event of a heart attack, failure to administer nitroglycerin in a timely manner could place an individual at risk
for death. During an interview and record review on [DATE] at 3:11 p.m. with Nurse Supervisor (NS) 1,
SNF/NF to Hospital Transfer Form, dated [DATE], was reviewed. NS 1 stated she documented SNF/NF to
Hospital Transfer Form because she was the nursing supervisor during Resident 1's transfer to ED. NS 1
stated she also documented that the physician was notified through the hospital's advice line on [DATE] at
10:00 p.m. based on the information UN 1 gave her. NS 1 stated there was no documentation made by UN
1 regarding the call with the hospital advice line. NS 1 stated if UN 1 had contacted the advice line, UN 1
should have documented the information such as the nurse UN 1 spoke with, any new orders or
instructions regarding Resident 1's change in condition, and who the ordering physician was. NS 1 stated
UN 1 told her that Resident 1 was having an uncontrolled pain, but UN 1 did not notify her about the chest
pain. NS 1 stated that if UN 1 had informed her of Resident 1's symptoms, she would have assisted with
the assessment and interventions, as Resident 1 could have been experiencing a heart attack. NS 1 further
stated that emergency services or calling 911 should have been initiated instead of contacting the hospital
advice line if Resident 1 was having chest pain.During a record review of a copy of an email dated [DATE]
from the hospital's Accreditation, Regulation, and Licensing Specialist (ARLS), ARLS indicated in the email
that there was no record found to confirm the facility contacted the physician through the hospital's advice
line on [DATE].During a record review of the facility's record, titled, Controlled Subs (Substance) (CS),
dated [DATE] through [DATE], the CS indicated one tablet of hydrocodone (Norco) 5/325 mg was issued
from the emergency kit to UN 1 for Resident 1 on [DATE] at 11:03 p.m., indicating a discrepancy between
the issuance and the documented administration to Resident 1.During an interview on [DATE] at 2:18 p.m.
with DON, DON stated she was unable to explain why the CS record reflected the issuance of the Norco
5/325 mg occurred after Resident 1's transfer to ED, or why the timing of the documented issuance did not
align with UN 1's MAR entry dated [DATE] at 8:05 p.m. DON stated when pain medication was not
administered, a resident's pain would remain unresolved, and the resident would continue to experience
pain. DON stated the timely administration of nitroglycerin, when clinically indicated, was essential to
increase blood flow to the heart for a resident experiencing chest pain but stated she believed Resident 1
would have died in the facility if the nitroglycerin had been administered, due to the documented low
diastolic (heart relaxes) bp of 108/51 mmHg (millimeters of mercury, a way to measure pressure), despite
the absence of physician-ordered bp parameters restricting administration. DON stated nursing assessment
and judgment were required prior to administration of nitroglycerin. DON stated she was not defending UN
1's choice of action when UN 1 did not administer the nitroglycerin and acknowledged there was no excuse
for employing UN 1 without an active nursing license. DON further stated, UN 1 lost her LVN nursing
license not because she killed a patient, but due to drug diversion. When DON was asked whether working
without an active nursing license was acceptable, DON stated UN 1 somehow still had the knowledge and
nursing skills despite not holding a valid license. DON stated she could not deny the fact that UN 1 had
previously been a
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 3 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
licensed nurse. During an interview on [DATE] at 11:47 a.m. with the Medical Director (Med Dir), Med Dir 1
stated when a resident experienced a significant change in condition, such as severe chest pain,
particularly for a resident with a history of a recent heart attack, the expectation was to administer the
prescribed nitroglycerin and immediately activate emergency medical services by calling 911. Med Dir
stated nitroglycerin administration may be held if the resident's bp was below 90/50 mmHg. Med Dir further
stated delayed interventions for a resident experiencing chest pain could result in cardiac arrest and
prolonged, unrelieved pain.During a record review of the facility's undated policy and procedure (P&P),
titled, Pain Assessment and Management, the P&P indicated, The purposes of this procedure are to help
staff identify pain in resident, and to develop interventions that are consistent with the resident's goals an
needs and that address the underlying causes of pain.2. Monitor the resident for presence of pain and the
need for further assessment when there is a change of condition.5. During the pain assessment gather the
following information as indicated from the resident (or legal representative) .c. Characteristics of pain.(1)
Location of pain. (2) Intensity of pain.(3) Characteristics of pain (e.g., aching, crushing, numbness, burning,
etc.).(4) Pattern of pain (e.g., constant or intermittent).and (5) Frequency, timing, duration of pain.d. Impact
of pain on quality of life.i. Current medical conditions and medications.Identifying causes of pain.3. Review
the resident's clinical record to identify conditions or situations that may predispose the resident to pain,
including.d. circulatory/heart . (1) angina (chest pain) .During a record review of the facility's P&P, titled,
Administering Medications, revised in [DATE], the P&P indicated Medications are administered in
accordance with prescriber orders, including any required timeframe.During a record review of the facility's
P&P, titled, Change in a Resident's Condition or Status, revised in February 2021, the P&P indicated, 2. A
‘significant change' in condition is a major decline or improvement in the resident's status that.a. will not
normally resolve itself without intervention by staff or by implementing standard disease-related clinical
interventions.9. If a significant change in resident's physical or mental condition occurs, a comprehensive
assessment of resident's condition will be conducted.During a record review of the facility's record, titled,
Job Description: Registered Nurse (RN), prepared by Human Resources in February 2024, the RN job
description indicated, The primary responsibility of your job is to supervise day-to-day nursing activities of
the facility.Such supervision must be accordance with current and federal, state, and local standards,
guidelines and regulations that govern the facility.to ensure that highest degree of quality of care is
maintained at all times.Must demonstrate the knowledge and skills necessary to provide care appropriate
to the age-related needs of resident served.Must be knowledgeable of nursing and medical practices and
procedures, as well as laws, regulations, and guidelines that pertain to nursing care facilities.Must possess
a current, unencumbered, active license to practice as an RN in this state.Must remain in good standing
State Board of Nursing at all times.
Event ID:
Facility ID:
055150
If continuation sheet
Page 4 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure the scheduled (controlled medication,
narcotic) medication system was complete (all documents available) and accurate (correct information) for
six (Residents 1, 2, 3, 4, 5, and 11) of 14 sampled residents when:1. Resident 1 and Resident 2's
Controlled Drug Records (CDR, accountability records, an inventory sheet that keeps records of the usage
of controlled medications) contained discrepancies and did not reconcile with the Medication Administration
Records (MAR) while Resident 1 and Resident 2 under the care of previously employed nursing staff
member who was unlicensed and was using another individual's Registered Nurse (RN) license.2.
Residents 3, 4, 5, and 11's scheduled medication system that included Shipping Manifests (pharmacy
delivery receipt), Controlled Substance Accountability Sheets (CDR, Controlled Drug Record), Medication
Administration Records (MAR, record of medication administration), and destruction logs were incomplete
or inaccurate.These failures resulted in the potential for the undetected loss and diversion of scheduled
medications. In addition, these failures resulted in the potential for avoidable medication errors (medication
not given as ordered).1. During a record review of Unlicensed Nurse (UN) 1's record, titled, Background
Report (BR), dated 2/6/24, the professional license verification portion reflected inconsistencies between
UN 1's identity and the name listed on the nursing license. The BR report showed the license belonged to a
different RN with a similar name; however, the first name was spelled differently, and the individual had a
different middle name.
During a record review of UN 1's most recent publicly available nursing license verification record, dated
11/20/25, the record indicated UN 1's Licensed Vocational Nurse (LVN) license had been revoked on
6/10/20, and UN 1's right to practice nursing was removed.
During a record review of the facility's record, titled, Employee Counseling Form (ECF), dated 9/5/25, the
ECF indicated, The employee was found to have committed serious violations of facility policy and
state/federal regulations, including narcotic (strong pain medication) deviation, impersonating a licensed
nurse, and working without a valid nursing license. Additionally, the employee falsely represented
themselves as a Registered Nurse (RN), which constitutes both fraud and a direct threat to resident safety
and quality of care.As a result, immediate termination of employment is warranted.
During a record review Resident 1's admission Record (AR), printed on 11/3/25, the AR indicated Resident
1 was admitted to the facility in November 2024 with diagnoses of spinal stenosis (space inside your spine
gets too tight, squeezing the nerves) of lumbar region (lower part of the spine) and ventral hernia (a hole or
weak spot in the abdominal wall) with obstruction.
During a record review of Resident 1's Medication Administration Record (MAR) dated 11/1/24 through
11/30/24, the MAR indicated Resident 1 had a physician order for Norco (also known as
hydrocodone/APAP, a controlled substance used to relieve moderate to severe pain) Oral Tablet 5-325 mg
(milligram).Give 1 tablet by mouth every 6 hours as needed for pain. The MAR indicated Resident 1 was
administered one tablet of Norco 5-325 mg on 11/21/24 at 8:05 p.m.
During a record review of Resident 1's record, titled, SNF/NF (Skilled Nursing Facility/Nursing Facility) to
Hospital Transfer Form, dated 11/21/24, the SNF/NF to Hospital Transfer Form indicated Resident 1 was
transferred to the hospital on [DATE] at 11:00 p.m.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 5 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During a record review of the facility record, titled, Controlled Subs (substance). (CS) dated 11/20/24
through 11/22/24, the CS showed UN 1 removed one tablet of Norco 5-325 mg on 11/21/24 at 11:03 p.m.
The CS indicated a discrepancy between the timing of the medication removal and the document
administration of Norco 5-325mg to Resident 1.
During a record review of Resident 2's AR, printed on 10/29/25, the AR indicated Resident 2 was admitted
to the facility with diagnoses of fracture (broken bone) of right hand, left femur (thigh bone), left ilium (pelvis
bone), and T9-T10 vertebra (two adjacent bones located in lower-middle portion of the thoracic spine or
chest region).
During a record review of Resident 2's CDR dated 8/29/25 through 9/1/25, the CDR indicated two tablets of
oxycodone (a controlled substance used for moderate to severe pain) 5 mg were initialed and signed out by
a nursing staff on 9/1/25 at 4:30 p.m.
During a record review of Resident 2's MAR dated 9/1/25 through 9/30/25, the MAR indicated Resident 2
had a physician order of oxycodone HCl (hydrochloride) Oral Tablet 5 mg (milligram).Give 2 tablets by
mouth every 4 hours as needed for severe (6-9) pain. The MAR showed Resident 2 did not receive the two
tablets of oxycodone on 9/1/25 at 4:30 p.m.
During an interview on 10/29/25 at 12:42 p.m. with the Director of Nursing (DON), DON stated LVN 1
informed her regarding the discrepancy on Resident 2's CDR when LVN 1 noticed her initials even though
she did not administer the two tablets of oxycodone to Resident 2. DON stated an investigation was
conducted and found out the discrepancy between Resident 2's MAR and CDR. DON stated subsequently,
they identified that UN 1 did not have an active nursing license. DON stated the name listed on UN 1's
submitted RN nursing license did not match the name on UN 1's driver's license or Social Security card,
and that UN 1's LVN license had been revoked in 2020 due to drug diversion.
During a phone interview on 10/29/25 at 3:43 p.m. with LVN 1, LVN 1 stated she reported the narcotic
discrepancy to DON on 9/2/25. LVN 1 stated, after she came back from her two days off, she was about to
give Resident 2 the oxycodone when LVN 1 noticed her initials written on Resident 2's CDR. LVN 1 stated
the initials were not hers because she had never administered Resident 2 the oxycodone.
During an interview on 11/3/25 at 11:58 a.m. with DON, DON stated they traced all the nursing staff who
worked on the same cart LVN 1 had worked, including UN 1. DON stated they suspected UN 1 was
involved with the narcotic discrepancies after reviewing the controlled substance records. DON stated upon
reviewing UN 1's employee file, they discovered UN 1's LVN license was revoked due to similar issues
related drug diversion.
During a follow-up interview and record review on 11/13/25 at 2:18 p.m. with DON, DON stated she was
unable to explain why the record reflected the issuance of Norco after Resident 1's transfer to ED, or why
the timing of the issuance did not align with UN 1's documented administration of Norco to Resident 1 on
11/21/24. DON stated when pain medication was not administered, a resident's pain would remain
unresolved, and the resident would continue to experience pain.
During an interview on 12/23/25 at 11:57 a.m. with the Assistant Director of Nursing (ADON) 2, ADON 2
stated if there were discrepancies between the MAR and CDR, it made it difficult to determine whether the
controlled substances were actually administered. ADON 2 stated when signing out narcotics, licensed
nurses were expected to document the time of the administration on the MAR. ADON 2 further stated
failure to accurately document narcotic administration created the potential for diversion,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 6 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
and result in residents experiencing unmanaged pain and increased risk of hospitalization.
Level of Harm - Minimal harm
or potential for actual harm
During a record review of the facility's policy and procedures (P&P), titled, Controlled Substances, revised
in November 2022, the P&P indicated, The facility complies with all laws, regulations, and other
requirements related to handling, storage, disposal, and documentation of controlled medications.Handling
of Controlled Substances.1. Only authorized licensed nursing and/or pharmacy personnel have access to
Schedule II (refers to a category of drugs under the Controlled Substances Act in the United States
including oxycodone and Norco) controlled substances maintained on premises.2. The director of nursing
services identifies staff members who are authorized to handle controlled substances.Dispensing and
Reconciling Controlled Substances.1. Controlled substance inventory is monitored and reconciled to
identify loss or potential diversion in a manner that minimizes the time between loss/diversion and
detection/follow up.2. The system of reconciling the receipt, dispensing, and disposition of controlled
substances includes the following.a. Records of personnel access and usage.b. MAR.12. Some controlled
substances may be stored in the emergency medication supply. Reconciliation of controlled substances in
the emergency supply is conducted at intervals established by the director of nursing services.
Residents Affected - Some
During a record review of the facility's P&P, titled, Administering Medications, revised in April 2024, the P&P
indicated Medications are administered in accordance with prescriber orders, including any required
timeframe.1. Only persons licensed or permitted by this state to prepare, administer and document
administration of medications may do so.2. The director of nursing services supervises and directs all
personnel who administered medications and/or have related functions.22. The individual administering the
medication initials the resident's MAR I the appropriate line after giving each medication.23. As required or
indicated for a medication, the individual administering the medication records in the resident's medical
records.a. the date and time the medication was administered.b. the dosage.any complaints or symptoms
for which the drug was administered.g. the signature and title of the person administering the drug.
2. During an interview, on 11/12/25 at 9:45 am, Director of Medical Records (DMR) was asked to describe
the scheduled medication record system. His description included that scheduled medications were
delivered by the pharmacy with a corresponding Shipping Manifest. The Shipping Manifest was the
documentation the scheduled medication was delivered to the Facility. He further described that the
Shipping Manifests were retained by the Facility. The DMR was requested to provide all the scheduled
medication Shipping Manifests for the months of 3/24, 5/24, 7/24, 10/24, 2/25, 4/25, and 8/25.
During an interview, on 11/12/25 at 10:20 am, Director of Nursing (DON) and DMR, were asked to describe
the scheduled medication record system. Their description included that a CDR was created for each
patient's scheduled medication. The CDR documented the date and time medication was received. The
CDR documented the date and time medication was removed from the patient's supply. The CDR
documented staff responsible for the above actions. They further described that all CDRs were retained by
the Facility.
During a concurrent interview and document review, on 11/12/25 at 12:15 pm, the DMR was asked to
provide the corresponding CDRs for the Shipping Manifest deliveries listed below.
Resident 3, 7961425 Oxycodone (narcotic pain reliever) 15 mg tablet #60 manifest date 2/7/25
Resident 4, 800636 Oxycodone 10 mg tablet #56 manifest date 8/18/25
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 7 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Resident 5, 851984 Oxycodone 10 mg tablet #56 manifest date 8/30/25
Level of Harm - Minimal harm
or potential for actual harm
Resident 6, 7937537 Oxycodone 5 mg tablet #30 manifest date 2/3/25
Resident 7, 7550403 Oxycodone 5 mg tablet #60 manifest date 10/30/24
Residents Affected - Some
Resident 8, 6878310 Oxycodone 5 mg tablet #60 manifest date 5/6/24
Resident 9, 7459449 Oxycodone 10 mg tablet #56 manifest date 10/5/24
Resident 10, 6867046 Oxycodone 5 mg tablet #90 manifest date 5/2/24
Resident 11, 277593 Oxycodone 10 mg tablet #30 manifest date 4/20/25
Resident 12, 6709389 Oxycodone 5 mg tablet #56 manifest date 3/25/24
Resident 13, 805331.01 Oxycodone 5 mg/5 ml soln 280ml manifest date 8/29/25
Resident 14, 277582 Oxycodone 5 mg tablet #54 manifest date 4/20/25
Resident 15, 317614 Oxycodone 5 mg tablet #26 manifest date 4/29/25
Resident 16, 6692640 Oxycodone 10 mg tablet #28 manifest date 3/20/24
During a concurrent observation and interview, on 11/13/25 at 2 pm, at Station 2, Licensed Vocational
Nurse (LVN 2) identified medication cart 2B. LVN 2 was requested to describe the scheduled medication
documentation process. His description included scheduled medications that were delivered with a
Shipping Manifest and a corresponding CDR. The medication was locked in the medication cart. The CDR
was filed at the medication cart. The CDR was used to document removal of patient medications.
Administration of the medication was documented on the MAR. Completed CDRs were sent for retention. If
there were scheduled medications remaining upon discontinuation, the remaining medications and the
CDR were sent to the DON.
During a concurrent interview and electronic (computer) medical record (EMR) review, on 11/14/25 at 11:55
am, The DON and DMR identified Resident 11's EMR. The DON and DMR acknowledged the EMR showed
Resident 11 was discharged on 5/12/25. Continuing the interview and record review, Resident 11's
Shipping Manifest dated 4/20/25 for prescription 277593 Oxycodone 10 mg tablet #30 was identified. The
DON and DMR acknowledged the corresponding Controlled Drug Record could not be located. The DON
and DMR reviewed Resident 11's MAR and acknowledged four doses of oxycodone 10 mg were
documented administered between 4/20/25-5/12/25. 26 doses of oxycodone could not be accounted for
with the Facility's scheduled medication system (CDR, MAR, destruction record).
During a concurrent interview and EMR review, on 11/14/25 at 12:15 pm, DON and DMR identified
Resident 3's MAR. They compared the 7961425 Oxycodone 15 mg tablet #60 manifest date 2/7/25 CDR
against the MAR. DON and DMR acknowledged the CDR removals did not have a corresponding MAR
administration on the 22 dates and times listed below.
2/9/25 1730, 2130
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 8 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
2/11/25 1330, 1730, 2130
Level of Harm - Minimal harm
or potential for actual harm
2/12/25 1730, 2130
2/13/25 2130
Residents Affected - Some
2/15/25 0130
2/16/25 0130, 1730, 2130
2/17/25 0930, 1300, 1730, 2130
2/18/25 0130, 0930, 1300, 1730, 2130
2/19/25 0130
During a concurrent interview and medical record review, on 11/14/25 at 12:30 pm, The DON and DMR
identified Resident 5's EMR. They compared the 851984 Oxycodone 10 mg tablet #56 Controlled Drug
Record CDR medication removal against the MAR. DON and DMR acknowledged the CDR removals did
not have a corresponding MAR administration on the 7 dates and times listed below.
8/30/25 1630, 2020
8/31/25 0330
9/2/25 0900, 1300, 2030
9/3/25 6:13 pm
During a concurrent interview and medical record review, on 11/14/25 at 12:45 pm, The DON and DMR
identified Resident 4's EMR. They compared the 800636 Oxycodone 10 mg tablet #56 Controlled Drug
Record CDR medication removal against the MAR. DON and DMR acknowledged the CDR removals did
not have a corresponding MAR administration on the 22 dates and times listed below.
8/20/25 illegible times x 2 entries
8/21/25 0120, 0810, 1230, 1730, 2100
8/22/25 0100, 1300, 1830
8/23/25 0010
8/22/25 1000, 0400
8/23/25 0020, 0400
8/23/25 401 pm, 815 pm
8/24/25 0000, illegible times x 2 entries
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 9 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
8/25/25 0010, 0400
Level of Harm - Minimal harm
or potential for actual harm
During an administrative record review, Resident 3's 7961425 Oxycodone 15 mg tablet #60 manifest date
2/7/25 CDR was compared to the EMR MAR. The comparison showed the CDR documented medication
removal that did not correspond to the MAR as listed below.
Residents Affected - Some
2/9/25 1730, 2130
2/11/25 1330, 1730, 2130
2/12/25 1730, 2130
2/13/25 2130
2/15/25 0130
2/16/25 0130, 1730, 2130
2/17/25 0930, 1300, 1730, 2130
2/18/25 0130, 0930, 1300, 1730, 2130
2/19/25 0130
During an administrative record review, Resident 4's 800636 Oxycodone 10 mg tablet #56 CDR was
compared to the EMR. The comparison showed the CDR documented medication removal but did not
document medication administration as listed below.
8/20/25 illegible times x 2 entries
8/21/25 0120, 0810, 1230, 1730, 2100
8/22/25 0100, 1300, 1830
8/23/25 0010
8/22/25 1000, 0400
8/23/25 0020, 0400
8/23/25 401 pm, 815 pm
8/24/25 0000, illegible times x 2 entries
8/25/25 0010, 0400
During an administrative record review, Resident 5's 851984 Oxycodone 10 mg tablet #56 CDR was
compared to the EMR. The comparison showed the CDR documented medication removal but did not
document medication administration as listed below.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 10 of 11
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055150
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/23/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Diablo Valley Post Acute
3806 Clayton Road
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
8/30/25 1630, 2020
Level of Harm - Minimal harm
or potential for actual harm
8/31/25 0330
9/2/25 0900, 1300, 2030
Residents Affected - Some
9/3/25 6:13 pm
During an administrative record review of the Facility's Policy for Controlled Substances (November 2022)
showed, Policy Interpretation and Implementation, Handling Controlled Substances, 3. Controlled
substances are counted upon delivery. The nurse receiving the medication, along with the person delivering
the medication, must count the controlled substances together. Both individuals sign the designated
controlled substance record (CDR).
During an administrative record review of the Facility's Policy for Controlled Substances (November 2022)
showed, Dispensing and Reconciling Controlled Substances, 1. Controlled substance inventory is
monitored and reconciled to identify loss or potential diversion in a manner that minimizes the time between
loss/diversion and detection/follow-up.
During an administrative record review of the Facility's Policy for Controlled Substances (November 2022)
showed, Dispensing and Reconciling Controlled Substances, 2. The system of reconciling the receipt,
dispensing and disposition of controlled substances includes the following: a. Records of personnel access
and usage (CDR, destruction log): b. Medication administration records (MAR): c. Declining inventor
records (CDR): and d. Destruction, waste and return to pharmacy records.
During an administrative record review of the Facility's Policy for Controlled Substances (November 2022)
showed, Dispensing and Reconciling Controlled Substances, 14. Accountability records for discontinued
controlled substances are kept with the unused supply until it is destroyed or disposed of as required by
applicable law or regulation.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055150
If continuation sheet
Page 11 of 11