F 0688
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM
and/or mobility, unless a decline is for a medical reason.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, observation, medical record review, and facility P&P review, the facility failed to provide the
necessary interventions and services for two of four sampled residents (Residents 1 and 2) to prevent
further decline in their ROM functions.
This failure posed the risk of the decline to the residents' ROM functions.
Findings:
Review of the facility's P&P titled Restorative Nursing Program Guidelines dated 9/19/19, showed the RNA
carries out the restorative program according on the care plan. The RNA documents the frequency of the
program, the amount of time the resident spent in the activity and their tolerance to the program. In
addition, the RNA completes a written weekly summary for all the residents on a Restorative Nursing
Program. The Restorative Nursing Program Coordinator co-signs the weekly progress note.
1. Medical Record review of Resident 1 was initiated on 10/2/24. Resident 1 was admitted to the facility on
[DATE], and readmitted on [DATE].
Review of the Order Summary Report dated 10/2/24, showed the following physician's order dated 1/19/24:
- to provide RNA services for the assisted active ROM to the bilateral lower extremities five times per week
every day or as tolerated during the day shifts.
- to provide RNA services for sit to stand with a front wheel walker five times per week every day or as
tolerated during the day shifts.
Review of the Restorative Nursing Program for July 2024 showed to provide RNA services to Resident 1 for
sit to stand with a front wheel walker five times per week every day or as tolerated. The section to show the
RNA services were provided to Resident 1 on 7/30/24, was blank.
Review of the Restorative Nursing Program for August 2024 showed to provide RNA services to Resident1
for assisted active ROM to the bilateral lower extremities five times per week every day or as tolerated. The
section to show the RNA services were provided to Resident 1 on 8/6/24, was blank.
Review of the Restorative Nursing Program for September 2024 showed to provide RNA services to
Resident 1 for sit to stand with a front wheel walker five times per week every day or as tolerated. The
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
055206
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055206
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/07/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Plaza Healthcare Center
1209 Hemlock Way
Santa Ana, CA 92707
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0688
section to show the RNA services were provided to Resident 1 on 9/17 and 9/20/24, was blank.
Level of Harm - Minimal harm
or potential for actual harm
On 10/2/24 at 1540 hours, an interview was conducted with Resident 1's family member. Resident 1's
family member expressed the
Residents Affected - Few
concerns regarding the resident's ROM exercises.
On 10/3/24 at 1015 hours, an interview and concurrent medical record review was conducted with RNA 1.
RNA 1 stated the resident was provided with the RNA services for the bilateral lower extremity and the
nursing assistant provided for the sit to stand with a front wheel walker. RNA 1 was asked about the blank
RNA documentation for 7/30, 8/6, 9/17, and 9/20/24. RNA 1 stated the RNAs sometimes were pulled to
work on the floor as CNAs and the RNAs did not provide the RNA services to Resident 1. RNA 1 verified
the findings.
2. Medical record review of Resident 2 was initiated on 10/2/24. Resident 2 was admitted to the facility on
[DATE], and readmitted on [DATE].
Review of the Order Summary Report dated 10/3/24, showed a physician's order dated 4/1/24, to provide
RNA program for ambulation with front wheel walker every day five times per week distance as tolerated
during the day shifts.
Review of the Restorative Nursing Program for July 2024 showed the section to show the RNA services
were provided to Resident 2 for ambulation on 7/17 and 7/31/24, was blank.
Review of the Restorative Nursing Program for September 2024 showed the section to show the RNA
services were provided to Resident 2 for ambulation on 9/20/24, was blank.
On 10/3/24 at 1400 hours, an interview and concurrent medical record review was conducted with RNA 2.
RNA 2 stated the resident was provided with the RNA services for ambulation with the front wheel walker.
RNA 2 was asked about the blank RNA documentation for 7/17, 7/31, and 9/20/24. RNA 2 stated the RNAs
sometimes were pulled to work in the floor as CNAs. RNA 2 further stated if it was blank, they did not
provide the RNA services. RNA 2 verified the above findings.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055206
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055206
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/07/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Plaza Healthcare Center
1209 Hemlock Way
Santa Ana, CA 92707
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Potential for
minimal harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, medical record review, facility document review, and facility P&P review, the facility
failed to ensure the staff wore the appropriate PPE when providing care for one nonsampled resident
(Resident A) with Covid 19. This failure posed the residents at risk for the spread of infection.
Residents Affected - Some
Findings:
According to California Diseases Center and Control dated 6/2024 titled Infection Control Guidance:
SARS-Cov-2 showed under the section Personal Protective Equipment, health care provider who enter the
room of a patient with suspected or confirmed SARS-CoV-2 infection should adhere to Standard
Precautions and use a NIOSH Approved particulate respirator with N95 filters or higher, gown, gloves, and
eye protection (i.e., goggles or a face shield that covers the front and sides of the face).
Medical record review of Resident A was initiated on 10/7/24. Resident A was admitted to the facility on
[DATE], and readmitted on [DATE].
On 10/7/24 at 0900 hours, CNA 1 was observed changing the bed linen and sheet for Resident A. Resident
A was observed standing with the IV pool at the foot of his bed. CNA 1 was observed wearing a regular
mask and gloves without the gown and googles/face shield. CNA 1 then proceeded to check the bed of
Resident 4 for linen changes. A sign of posted for precaution instructions for the staff to require wearing a
gown and gloves, and a procedure mask with eye protection when within two meters of the resident and
keeping two meters between the residents.
On 10/7/24 at 0930 hours, an interview was conducted with Resident A. Resident A stated he was moved
to this room because he was diagnosed with Covid 19.
On 10/7/24 at 0940 hours, an interview was conducted with CNA 1. CNA 1 was informed she was observed
in the isolation room for Covid 19 while changing the bed linen without a gown, face google, and N95. CNA
1 stated, she forget. CNA 1 verified the findings.
On 10/7/24 1400 hours, an interview was conducted with the IP. The IP was asked regarding the P&P for
the use of personal protective equipment for the staff providing care with Covid 19. The IP stated she could
not find the facility P&P. The IP stated the staff should wear gown, gloves, google/face protection, and N95.
The IP had provided them in front of each room for Covid 19 isolation.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055206
If continuation sheet
Page 3 of 3