F 0755
Level of Harm - Minimal harm
or potential for actual harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interviews, and record review, the facility failed to ensure:
Residents Affected - Few
1. Two routine pain medications were obtained and administered, as ordered, to meet the needs for one of
three sampled residents (Resident 1). The nursing staff failed to call the pharmacy to clarify order changes,
and to notify the physician when they ran out of the medications for administration. The failure exposed
Resident 1 to unnecessary pain;
2. Two of two controlled medication (those with high potential for abuse and addiction) emergency kits
(E-kit: a kit/box containing medications and supplies for immediate use during a medical emergency) were
locked in the medication room. This had the potential for loss or abuse of controlled medications; and
3. One of two opened E-kits was replaced timely to ensure availability of medications for resident use in
case of an emergency.
Findings:
1a. During an interview with the Director of Nursing (DON) on 1/26/24 at 9:20 a.m., she stated Resident 1
was admitted to the facility on [DATE] with stage 4 cancer and required every-3-hour oxycodone (a potent
narcotic for moderate to severe pain) routinely; she was also receiving methadone routinely for pain. The
pharmacy only sent enough supply of oxycodone for 3 days. The medication ran out, and Resident 1
missed her first oxycodone dose on 1/12/14 in the evening. On 1/14/24, the night shift nurse texted her and
the Administrator early in the morning letting them know he needed the oxycodone for Resident 1. The
DON stated she called the physician and asked him to write a new prescription for oxycodone on that day,
1/14/24. After the physician wrote a new order, two doses of oxycodone were obtained from the emergency
kit (a kit containing medications and supplies for emergency use), and the medication was sent later that
day. She stated this happened on the weekend, during which it was staffed by registry nurses (individuals
who receives compensation from a third party agency to work at a nursing care institution). The DON stated
the facility is still working with the registry agency to find out why they did not call the doctor to get a new
prescription when they were out of oxycodone to administer.
A review of Resident 1's clinical record indicated she was admitted to the facility on [DATE] with diagnoses
including malignant neoplasm (cancer) of unspecified bronchus or lung, neoplasm related pain, low back
pain, and neoplastic (malignant) related fatigue.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
055210
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055210
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces at Los Altos Health Facility
373 Pine Lane
Los Altos, CA 94022
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
A review of Resident 1's physician orders indicated, on 1/10/24, she had a physician's order for oxycodone
5 milligrams (mg, unit of measurement), 1 tablet every 3 hours as-needed for moderate pain, and 2 tablets
(10 mg) every 3 hours as needed for severe pain.
A review of Resident 1's Controlled Drug Record (an inventory sheet that keeps record of usage) for
oxycodone indicated the pharmacy sent 30 tablets on 1/10/24 with the direction of 1 tablet every 3 hours as
needed for moderate pain, and 2 tablets (10 mg) every 3 hours as needed for severe pain.
Further review of Resident 1's physician's orders indicated, on 1/11/24, the oxycodone order was changed
to 2 tablets (10 mg) every 3 hours routinely for severe pain, to start on 1/11/24; and to keep 5 mg 1 tablet
every 3 hours as needed for pain.
A review of Resident 1's January 2024 Medication Administration Record (MAR) indicated the nursing staff
scheduled the oxycodone 10 mg dose 8 times per day around-the-clock: at midnight, 3 a.m., 6 a.m., 9 a.m.,
12 noon, 3 p.m., 6 p.m., and 9 p.m. The nursing staff started administering the oxycodone 10 mg every 3
hours starting at midnight on 1/11/24. It was given on such schedule until 1/12/24 at 5 p.m.
Further review of Resident 1's MAR indicated the nursing staff did not administer the routine oxycodone 10
mg for 13 doses, starting at 9 p.m. 1/12/24 to 9 a.m. on 1/14/24. The MAR had the following documentation
by the nursing staff related to the oxycodone 10 mg administration:
- 1/12/24 9 p.m.: waiting for pharmacy to deliver; pain 0 (using 0-10 scale: 0 equals no pain, 10 equals
worst pain)
- 1/13/24 at midnight: Not administered (Order On Hold); pain 0
- 1/13/24 at 3 a.m.: Not administered (Order On Hold); pain 0
- 1/13/24 at 6 a.m.: Medication unavailable. Reported to DAY RN and pharmacy stated Pt [patient] needs
new script; pain 0
- 1/13/24 at 9 a.m.: Meds not available at this time. still waiting pharmacy delivery; pain 0
- 1/1324 at 12 p.m.: not given d/t [due to] meds not available at this time. still waiting pharmacy delivery.;
pain Not Completed (N/A During this shift)
- 1/13/24 at 3 p.m.: not given d/t meds not available at this time. still waiting pharmacy delivery; pain 1
- 1/13/24 at 6 p.m.: meds not available; pain 0
- 1/13/24 at 9 p.m.: Not administered .; pain 0
- 1/13/24 at midnight: Not administered .; pain 7
- 1/14/24 at 3 a.m.: Not Administered .; pain 7
- 1/14/24 at 6 a.m.: Not Administered .; pain 7
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055210
If continuation sheet
Page 2 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055210
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces at Los Altos Health Facility
373 Pine Lane
Los Altos, CA 94022
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
- 1/14/24 at 9 a.m.: Awaiting pharmacy script; pain 7
Level of Harm - Minimal harm
or potential for actual harm
During a concurrent interview and record review with the DON on 1/26/24 at 1:42 p.m., the DON stated she
thought Resident 1's oxycodone 10 mg was ordered every 3 hours routinely when she was first admitted to
the facility, and did not realize it was changed from as-needed to routinely on 1/11/24; that explained why
the pharmacy only sent 30 tablets on 1/10/24. She reviewed Resident 1's MAR and confirmed 13 doses of
routine oxycodone 10 mg were not given starting at 9 p.m. on 1/12/24 until 9 a.m. 1/14/24. She further
reviewed Resident 1's clinical record and stated, I don't see that they called Dr. [Physician's name], and
confirmed they should have notified the doctor when they were running low or out of the oxycodone supply.
She stated the Administrator has been working with the registry agency to find out why the physician was
not notified when they ran out of the oxycodone during that time period.
Residents Affected - Few
On 1/26/24, a review of the E-kit log indicated two oxycodone 5 mg tablets were removed for Resident 1 on
1/14/24 at 10:30 a.m.
1b. A review of Resident 1's physician's orders also reflected two orders, dated 1/10/24, for gabapentin (a
medication for nerve pain) 300 mg: 2 capsules (600 mg) one time a day; and 3 capsules (900 mg) two
times daily.
A review of Resident 1's January 2024 MAR indicated gabapentin 600 mg was scheduled daily at 2 p.m.;
and the 900 mg doses were scheduled daily at 8 a.m. and 8 p.m. The MAR also indicated the 900 mg
doses were not administered: 1 dose on 1/14; 2 doses on 1/15, 2 doses on 1/16, and 1 dose on 1/17/24.
The MAR reflected the nursing staff documentation of: Not administered, awaiting supply, will give when
available, on order, and awaiting pharmacy supply on these days.
During a concurrent interview and record review with the DON on 1/26/24 at 2:38 p.m., she reviewed
Resident 1's MAR and verified the missing doses above. She reviewed Resident 1's clinical record and
could not find evidence the nursing staff called the pharmacy to get a refill, or notifying the doctor when it
was not available. She stated, It's an easy [to get] drug.
During an email communication with the DON on 1/29/24 at 1:53 p.m., the DON stated the facility did not
have any specific policy addressing the physician notification.
During a telephone interview with Resident 1's attending physician (Physician) on 1/29/24 at 4:05 p.m., he
stated he was informed about Resident 1 missing oxycodone for a day and half at 6:02 a.m. on 1/14/24 and
wrote a new prescription on that day. He stated the nursing staff should have called him earlier to get new
prescription. Regarding the gabapentin, the Physician stated he did not know she was missing gabapentin
doses. He stated he was under the impression that she was receiving it regularly to control her nerve pain.
During a telephone interview with the Pharmacist on 1/30/24 at 9:27 a.m., she stated the pharmacy
received the direction for use of 1 tablet every 3 hours as needed for moderate pain, and 2 tablets every 3
hours as needed for severe pain; and dispensed 30 tablets of oxycodone 5 mg on 1/10/24 and on 1/14/24;
and 80 tablets on 1/16/24. She stated the pharmacy received requests for stat delivery and e-kit codes on
1/14/24, but was not informed of the direction change. As of this interview, the Pharmacist said the
pharmacy had no notification of direction change for oxycodone to every 3 hours routinely. As for the
gabapentin, the Pharmacist stated the pharmacy received two orders, 600 mg daily and 900 mg twice daily.
She explained the pharmacy only sent 28 capsules of gabapentin 300 mg (a
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055210
If continuation sheet
Page 3 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055210
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces at Los Altos Health Facility
373 Pine Lane
Los Altos, CA 94022
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
14-day supply) for the 600 mg order; and sent a fax request, on 1/10/24, for order clarification related to the
900 mg order, but never received the clarification from the facility.
A review of the facility's policy and procedure (P&P) titled Medication Ordering and Receiving From
Pharmacy Provider, dated 1/2023, indicated, Medications and related products are received from the
provider pharmacy on a timely basis, All medication order changes . must be communicated to the
pharmacy, timely, in order to provide the correct quantities and accurate labeling when doses or
administration frequencies are modified and Timely delivery of new orders is required so that medication
administration is not delayed . A medication form is also used to notify the provider pharmacy of changes in
dosage, direction for use, discontinuation, etc. of current medications
The P&P also indicated, The provider pharmacy is contacted if an emergency arises requiring pharmacist
consultation regarding medications ordered and needed prior to the next scheduled pharmacy delivery .
Prescribers are notified of the availability of emergency medication and supplies in the nursing care center.
2. During a visit to the medication room with the DON on 1/26/24 at 9:41 a.m., two sealed e-kits containing
controlled medications were observed stored in an unlocked cabinet. The C-II (Schedule 2, a classification
of controlled medication) E-kit contained 11 C-II medications; and the CIII-CV (Schedule 3 to Schedule 5)
E-kit contained eight CIII - CV medications. The DON stated the cabinet should be locked.
A review of the facility's P&P titled Emergency Pharmacy Service and Emergency Kits (E-Kits), dated
1/2023, indicated, The emergency medication kit may contain controlled substances in Schedules II - V as
allowed by state regulations . Schedule II medications that are part of the emergency medication supply
must be double locked and shall be stored in a locked cabinet or locked drawer separate from
non-controlled medications.
3. During the medication room visit with the DON on 1/26/24 at 9:45 a.m., an IV Supply Emergency Kit was
observed unsealed. A review of the Emergency Drug Kit Usage Report with the DON indicated a product
was removed from the kit on 12/29/23 (almost a month ago). The DON acknowledged the kit should have
been re-sealed and replaced. She stated used E-kit should be replaced within 72 hours.
A review of the facility's P&P titled Emergency Pharmacy Service and Emergency Kits (E-Kits), dated
1/2023, indicated, Upon removal of any medication or supply item from the emergency kit, the nurse
documents the medication or item used to an emergency kit log. One copy of this information should be
immediately faxed to the pharmacy or placed within the resealed emergency kit until it is scheduled for
exchange .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055210
If continuation sheet
Page 4 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055210
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces at Los Altos Health Facility
373 Pine Lane
Los Altos, CA 94022
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
Ensure that residents are free from significant medication errors.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to ensure one of three sampled residents (Resident 1) was
free from significant medication errors when Resident 1 did not recieve two routine pain medications as
prescribed. The failure exposed Resident 1 to unnecessary pain.
Residents Affected - Few
Findings:
a. During an interview with the Director of Nursing (DON) on 1/26/24 at 9:20 a.m., she stated Resident 1
was admitted to the facility on [DATE] with stage 4 cancer and required every-3-hour oxycodone (a potent
narcotic for moderate to severe pain) routinely; she was also receiving methadone routinely for pain. The
pharmacy only sent enough supply of oxycodone for 3 days. The medication ran out, and Resident 1
missed her first oxycodone dose on 1/12/14 in the evening. On 1/14/24, the night shift nurse texted her and
the Administrator early in the morning letting them know he needed the oxycodone for Resident 1. The
DON stated she called the physician and asked him to write a new prescription for oxycodone on that day,
1/14/24. After the physician wrote a new order, two doses of oxycodone were obtained from the emergency
kit (a kit containing medications and supplies for emergency use), and the medication was sent later that
day. She stated this happened on the weekend, during which it was staffed by registry nurses (individuals
who receives compensation from a third party agency to work at a nursing care institution). The DON stated
the facility is still working with the registry agency to find out why they did not call the doctor to get a new
prescription when they were out of oxycodone to administer.
A review of Resident 1's clinical record indicated she was admitted to the facility on [DATE] with diagnoses
including malignant neoplasm (cancer) of unspecified bronchus or lung, neoplasm related pain, low back
pain, and neoplastic (malignant) related fatigue.
A review of Resident 1's physician orders indicated, on 1/10/24, she had a physician's order for oxycodone
5 milligrams (mg, unit of measurement), 1 tablet every 3 hours as-needed for moderate pain, and 2 tablets
(10 mg) every 3 hours as needed for severe pain.
A review of Resident 1's Controlled Drug Record (an inventory sheet that keeps record of usage) for
oxycodone indicated the pharmacy sent 30 tablets on 1/10/24 with the direction of 1 tablet every 3 hours as
needed for moderate pain, and 2 tablets (10 mg) every 3 hours as needed for severe pain.
Further review of Resident 1's physician's orders indicated, on 1/11/24, the oxycodone order was changed
to 2 tablets (10 mg) every 3 hours routinely for severe pain, to start on 1/11/24; and to keep 5 mg 1 tablet
every 3 hours as needed for pain.
A review of Resident 1's January 2024 Medication Administration Record (MAR) indicated the nursing staff
scheduled the oxycodone 10 mg dose 8 times per day around-the-clock: at midnight, 3 a.m., 6 a.m., 9 a.m.,
12 noon, 3 p.m., 6 p.m., and 9 p.m. The nursing staff started administering the oxycodone 10 mg every 3
hours starting at midnight on 1/11/24. It was given on such schedule until 1/12/24 at 6 p.m.
Further review of Resident 1's MAR indicated the nursing staff did not administer the routine oxycodone 10
mg for 13 doses, starting at 9 p.m. 1/12/24 to 9 a.m. on 1/14/24. The MAR had the following documentation
by the nursing staff related to the oxycodone 10 mg administration:
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055210
If continuation sheet
Page 5 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055210
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces at Los Altos Health Facility
373 Pine Lane
Los Altos, CA 94022
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
- 1/12/24 9 p.m.: waiting for pharmacy to deliver; pain 0 (using 0-10 scale: 0 equals no pain, 10 equals
worst pain)
Level of Harm - Minimal harm
or potential for actual harm
- 1/13/24 at midnight: Not administered (Order On Hold); pain 0
Residents Affected - Few
- 1/13/24 at 3 a.m.: Not administered (Order On Hold); pain 0
- 1/13/24 at 6 a.m.: Medication unavailable. Reported to DAY RN and pharmacy stated Pt [patient] needs
new script; pain 0
- 1/13/24 at 9 a.m.: Meds not available at this time. still waiting pharmacy delivery; pain 0
- 1/1324 at 12 p.m.: not given d/t [due to] meds not available at this time. still waiting pharmacy delivery.;
pain Not Completed (N/A During this shift)
- 1/13/24 at 3 p.m.: not given d/t meds not available at this time. still waiting pharmacy delivery; pain 1
- 1/13/24 at 6 p.m.: meds not available; pain 0
- 1/13/24 at 9 p.m.: Not administered .; pain 0
- 1/13/24 at midnight: Not administered .; pain 7
- 1/14/24 at 3 a.m.: Not Administered .; pain 7
- 1/14/24 at 6 a.m.: Not Administered .; pain 7
- 1/14/24 at 9 a.m.: Awaiting pharmacy script; pain 7
During a concurrent interview and record review with the DON on 1/26/24 at 1:42 p.m., the DON stated she
thought Resident 1's oxycodone 10 mg was ordered every 3 hours routinely when she was first admitted to
the facility, and did not realize it was changed from as-needed to routinely on 1/11/24; that explained why
the pharmacy only sent 30 tablets on 1/10/24. She reviewed Resident 1's MAR and confirmed 13 doses of
routine oxycodone 10 mg were not given starting at 9 p.m. on 1/12/24 until 9 a.m. 1/14/24. She further
reviewed Resident 1's clinical record and stated, I don't see that they called Dr. [Physician's name], and
confirmed they should have notified the doctor when they were running low or out of the oxycodone supply.
She stated the Administrator has been working with the registry agency to find out why the physician was
not notified when they ran out of the oxycodone during that time period.
On 1/26/24, a review of the E-kit log indicated two oxycodone 5 mg tablets were removed for Resident 1 on
1/14/24 at 10:30 a.m.
b. A review of Resident 1's physician's orders also reflected two orders, dated 1/10/24, for gabapentin (a
medication for nerve pain) 300 mg: 2 capsules (600 mg) one time a day; and 3 capsules (900 mg) two
times daily.
A review of Resident 1's January 2024 MAR indicated gabapentin 600 mg was scheduled daily at 2
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055210
If continuation sheet
Page 6 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055210
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces at Los Altos Health Facility
373 Pine Lane
Los Altos, CA 94022
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
p.m.; and the 900 mg doses were scheduled daily at 8 a.m. and 8 p.m. The MAR also indicated the 900 mg
doses were not administered: 1 dose on 1/14; 2 doses on 1/15, 2 doses on 1/16, and 1 dose on 1/17/24.
The MAR reflected the nursing staff documentation of: Not administered, awaiting supply, will give when
available, on order, and awaiting pharmacy supply on these days.
During a concurrent interview and record review with the DON on 1/26/24 at 2:38 p.m., she reviewed
Resident 1's MAR and verified the missing doses above. She reviewed Resident 1's clinical record and
could not find evidence the nursing staff called the pharmacy to get a refill, or notifying the doctor when it
was not available. She stated, It's an easy [to get] drug.
During a telephone interview with Resident 1's attending physician (Physician) on 1/29/24 at 4:05 p.m., he
stated he was informed about Resident 1 missing oxycodone for a day and half at 6:02 a.m. on 1/14/24 and
wrote a new prescription on that day. He stated the nursing staff should have called him earlier to get new
prescription. Regarding the gabapentin, the Physician stated he did not know she was missing gabapentin
doses. He stated he was under the impression that she was receiving it regularly to control her nerve pain.
A review of the facility's policy and procedure (P&P) titled Medication Administration General Guidelines,
dated 1/2023, indicated: Medications are administered in accordance with written orders of the prescriber.
A review of the facility's P&P titled Medication Ordering and Receiving From Pharmacy Provider, dated
1/2023, indicated, Medications and related products are received from the provider pharmacy on a timely
basis, All medication order changes . must be communicated to the pharmacy, timely, in order to provide
the correct quantities and accurate labeling when doses or administration frequencies are modified and
Timely delivery of new orders is required so that medication administration is not delayed. The P&P also
indicated, The provider pharmacy is contacted if an emergency arises requiring pharmacist consultation
regarding medications ordered and needed prior to the next scheduled pharmacy delivery . Prescribers are
notified of the availability of emergency medication and supplies in the nursing care center.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055210
If continuation sheet
Page 7 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055210
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/26/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces at Los Altos Health Facility
373 Pine Lane
Los Altos, CA 94022
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
Based on observation, interview, and record review, the facility failed to ensure medications were stored
and labeled appropriately when:
1. One of one medication refrigerator was identified unlocked when not in use; and its temperature was not
being monitored and maintained twice daily as per facility policy and procedures (P&P). This failure could
lead to loss of medications, and loss of drug potency due unmonitored temperatures;
2. An opened multi-dose vial did not have an open date. The failure had the potential for the medication
being used past its effective date.
Findings:
1. During a visit to the medication room with the Director of Nursing (DON) on 1/26/24 at 9:50 a.m., a a
medication refrigerator was identified unlocked. A brief review of the contents inside revealed the
refrigerator contained numerous medications include a bubble pack containing 30 dronabinol (a controlled
medication [those with high potential for abuse and addiction] to treat nausea and vomiting) capsules for a
resident, and an emergency kit (a kit/box containing medications and supplies for immediate use during a
medical emergency) containing a vial of injectable lorazepam (a controlled medication to treat anxiety or
agitation). The DON stated the medication refrigerator should be locked when not in use. She
acknowledged the refrigerator contained controlled medications inside.
On 1/26/24 at 9:55 a.m., the DON stated the nursing staff monitored the refrigerator temperature (temp)
twice daily (AM shift and night shift) whenever there are vaccines. The refrigerator was observed to contain
two boxes of flu vaccines inside. The temperature logs for October 2023 to January 2024 were requested
for review.
On 1/26/24 at 9:58 a.m., a review of the January 2024 with the DON reflected the nursing did not record the
temperature monitoring during the AM shift on 1/6, 1/7, 1/8, 1/9, 1/13, 1/14, 1/20, and 1/21, or 8 days out of
26 days in January. A review of the November 2023 temp log had missing temp logging on three days
during the AM shift: on 11/18, 11/19, and 11/26. The DON acknowledged this finding.
A review of the facility's P&P titled Storage of Medication, dated 1/2023, indicated: Medication room,
cabinet and medication supplies should remain locked when not in use . and The temperature of any
refrigerator that stores vaccines should be monitored and recorded twice daily.
2. On 1/26/24 at 9:50 a.m., an inspection of the medication refrigerator with the DON also identified an
opened multi-dose vial of tuberculin (protein extract used in a skin test to help diagnose tuberculosis
infection) which did not have an open date. A review of the manufacturer's carton label indicated to discard
the vial 30 days after opening. The DON acknowledged and stated it should have an open date to know
when it would expire.
A review of the facility's Storage of Medication P&P, dated 1/2023, indicated: Medications and biologicals
are stored properly, following manufacturer's . recommendations, to maintain their integrity and to support
safe effective drug administration.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055210
If continuation sheet
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