F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to supervise one of three residents (Resident 1)
with a history of falls when, Resident 1 was not supervised and assisted to the bathroom.
This failure resulted in Resident 1 sustaining a left hip fracture (broken bone), experiencing pain, and
transferring to Acute Care Hospital 1 (ACH 1) for follow up care.
Findings:
During a record review of Resident 1's admission Record, printed on 4/25/24, the record indicated Resident
1 was admitted to the facility on [DATE], with dementia (memory loss), muscle weakness, abnormalities of
gait (a person's manner of walking) and mobility, and abnormal posture.
During a record review of Resident 1's Annual Minimum Data Set (MDS, a resident assessment instrument
used to identify resident care problems to be addressed in an individualized care plan.) assessment, dated
2/21/24, the MDS assessment indicated Resident 1 used a walker for mobility. The assessment also
indicated Resident 1's need for supervision during activities of daily living (Activities of daily living are those
needed for self-care and mobility and include activities such as bathing, dressing, grooming, oral care,
ambulation (walk, move about), toileting, eating, transferring, and communicating.) and mobilization. The
record indicated Resident 1's Brief Interview of Mental Status (BIMS, is a scoring system used to determine
the resident's cognitive status regarding attention, orientation, and ability to register and recall information.
A BIMS score of thirteen to fifteen is an indication of intact cognitive status.) score was nine (9) out of 15,
indicating moderately impaired mental status. The BIMS indicated Resident 1 was unable to recall the
correct year and day of the week and was able to recall recent information with cueing.
During a concurrent observation and interview on 4/25/24, at 9:55 a.m., with Resident 1, Resident 1 was
lying in bed and stated the bathroom in her room had an out of order sign, and she fell while trying to use
the bathroom. Resident 1 stated she did not know how she fell. Resident 1 then stated she did not
remember if she fell and denied pain/discomfort.
During a record review of Resident 1's Physician Order, dated 5/25/23, the Physician Order indicated to
monitor the resident for wandering [become lost or confused about their location]/ambulation without
assistance . redirect as needed every shift for fall precautions.
During a record review of Resident 1's Fall Risk Care Plan, initiated on 3/23/23, the Fall Risk Care Plan
indicated, The resident is at risk for falls [related to] psychoactive drugs (drugs that
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
055241
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055241
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Willow Pass Healthcare Center
3318 Willow Pass Road
Concord, CA 94519
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
change the function of the nervous system and results in alterations of perception, mood, cognition and
behavior) use ., staff was to Anticipate and meet the resident's needs ., and The resident needs prompt
response to all requests for assistance.
During a record review of Resident 1's Morse Fall Scale (a tool which determines the residents' likelihood of
falling), dated 12/15/23, the record indicated Resident 1's fall risk score was 70 (scores greater than 45
indicated a high risk for falls (Morse, J.M 1997)). Resident 1's scoring elements included history of falling,
use of an ambulatory aid such as a crutch, cane or walker, and when asked, Are you able to go to the
bathroom alone, or do you need assistance? , Resident 1 overestimated or forgot limits.
During an interview on 4/25/24, at 10:30 a.m., with Certified Nursing Assistant 1 (CNA 1), outside Resident
1's room, CNA 1 stated, on 4/18/24 around 7:10 a.m., he observed Resident 1 walking in the hall without a
walker. CNA 1 stated Resident 1 appeared frail and expressed need for bathroom because her bathroom
was out of order. CNA 1 stated his back was towards Resident 1 when Resident 1 was in the hallway. CNA
1 stated he heard a loud thump sound, turned around, and saw Resident 1 on the floor in the hallway.
During an interview on 4/25/24, at 10:00 a.m., with Licensed Vocational Nurse 1 (LVN 1), LVN 1 stated
around 9:00 a.m. on 4/18/24, Resident 1 was screaming in pain. LVN 1 stated she assessed and noted
Resident 1's left hip was deformed. LVN 1 stated Resident 1 complained of pain to left thigh and groaned
when touched. LVN 1 further stated she called 911 at 9:30 a.m. and Resident 1 was transported to ACH 1.
During a concurrent interview and record review on 4/25/24, at 10:20 a.m., with Director of Nursing (DON),
Resident 1's Progress Notes and SBAR (Situation, Background, Assessment, Recommendation- a
technique that can be used to facilitate prompt and appropriate communication) communication form, dated
4/18/24 at 9:34 a.m., was reviewed. The progress notes indicated, LVN 1 found Resident 1 in distress with a
skin tear on Resident 1's left elbow with significant bleeding and Resident 1 stated is hurting really bad to
her [left] side of the hip and inner thigh. The progress notes further indicated, upon assessment, Resident
1's left hip was deformed, Resident 1 had severe pain to touch, and Resident 1 was unable to sit or move
their extremity while lying in bed. Resident 1's SBAR indicated Resident 1 had a fall, sustained a laceration
(cut) to her left arm, and complained of new pain at a level of 6 out of 10 (10 being worse experienced
pain).
During a record review of Resident 1's ACH 1 Hospital Discharge summary, dated [DATE], the record
indicated Resident 1 had a fall with left hip fracture (broken bone) and underwent subliminary nailing (type
of surgery for hip fracture repair) procedure.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055241
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055241
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Willow Pass Healthcare Center
3318 Willow Pass Road
Concord, CA 94519
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0918
Provide a bathroom in or located near each resident’s room.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide one of one sampled resident
(Resident 1) a functioning toilet that can be accessed quickly, when Resident 1 needed to use the toilet, but
her bathroom was Out-of-Order and she did not have a bedside commode.
Residents Affected - Few
This failure potentially resulted in Resident 1 sustaining a fall while looking for an alternate bathroom,
resulting in left hip fracture (broken bone), pain, and transfer to Acute Care Hospital (ACH 1) for follow up
care.
(Cross reference F689)
Findings:
During a record review of Resident 1's admission Record printed on 4/25/24, the record indicated Resident
1 was admitted to the facility on [DATE], with dementia (memory loss), muscle weakness, abnormalities of
gait (a person's manner of walking) and mobility, and abnormal posture.
During a record review of Resident 1's Annual Minimum Data Set (MDS, a resident assessment instrument
used to identify resident care problems to be addressed in an individualized care plan.) assessment, dated
2/21/24, the MDS indicated Resident 1 was occasionally incontinent with bladder. The MDS further
indicated Resident 1's Brief Interview of Mental Status (BIMS, is a scoring system used to determine the
resident's cognitive status regarding attention, orientation, and ability to register and recall information. A
BIMS score of thirteen to fifteen is an indication of intact cognitive status.) score was nine (9) out of 15, and
indicated moderately impaired mental status. The MDS indicated Resident 1 was unable to recall the
correct year and day of the week and was able to recall recent information with cueing.
During a concurrent observation and interview on 4/25/24, at 9:55 a.m., with Resident 1 lying in bed,
Resident 1 stated the bathroom in her room had an out-of-order sign, and she fell while trying to use the
bathroom. Resident 1 stated she did not know how she fell. Resident 1 then stated she did not remember if
she fell and denied pain/discomfort.
During an interview on 4/25/24, at 10:30 a.m., with Certified Nursing Assistant (CNA 1), outside Resident
1's room, CNA 1 stated, on 4/18/24 around 7:10 a.m., CNA 1 observed Resident 1 walking in the hall
without a walker. CNA 1 stated Resident 1 appeared frail and expressed need for bathroom because her
bathroom was out-of-order. CNA 1 stated he checked Resident 1's room and found out-of-order signage on
the bathroom door and there was no bed side commode in her room as an alternate for a nonfunctional
bathroom. CNA 1 stated he proceeded to find an alternate bathroom for Resident 1. CNA 1 stated his back
was towards Resident 1 when Resident 1 was in the hallway. CNA 1 stated he heard a loud thump sound,
turned around, and saw Resident 1 on the floor in the hallway.
During an interview and record review on 4/25/24, 11:00 a.m., with Maintenance Supervisor (MS 1),
Maintenance log binder was reviewed. MS 1 stated he learned Resident 1's bathroom was out of order
during a meeting on 4/18/24 at approximately 9:30 am. MS 1 stated there was no report of Resident 1's
bathroom issue in the maintenance log. MS 1 stated Resident 1's toilet was clogged with toilet wipes and
was not flushable.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055241
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055241
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Willow Pass Healthcare Center
3318 Willow Pass Road
Concord, CA 94519
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0918
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
During an interview on 4/25/24, at 11:30 a.m., with the Director of Nursing (DON), the DON stated if
residents' bathroom was not functional, a bed side commode could be offered, and staff should check on
residents more often and ask them if they needed to go to the bathroom. The DON further stated staff
should consider fall risk factors such as resident's mental state, slippery floors, syncope (fainting, or a
sudden temporary loss of consciousness), balance disturbances, and were expected to meet and
anticipate residents' needs to prevent falls.
Event ID:
Facility ID:
055241
If continuation sheet
Page 4 of 4