F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to ensure two of three sampled residents'
(Resident 1 and Resident 3) rooms were maintained in a comfortable and safe temperature level when
Resident 1 and 3's room air temperature was at 84 degrees Fahrenheit during a heat wave.
This failure had the potential to cause overheating in residents and discomfort during severe hot weather.
Findings:
During a facility tour on 7/3/24 at 12:06 p.m., with Maintenance Supervisor (MS), the air temperature in
Resident 1's room was 84 degrees Fahrenheit.
During a review of Resident 1's Minimum Data Set (MDS - Resident assessment and care guide tool),
dated 6/11/24, the MDS indicated Resident 1's Basic Interview of Mental Status (BIMS, a scoring system
used to determine the resident's cognitive status regarding attention, orientation, and ability to register and
recall information. A BIMS score of thirteen to fifteen is an indication of intact cognitive status.) score was
15 and indicated intact mental status. The MDS indicated Resident 1 was able to recall the correct year,
month, and day of the week. The MDS indicated Resident 1 had diagnosis of chronic obstructive pulmonary
disease (a group of lung disease that block airflow and make it difficult to breathe).
During a concurrent observation and interview on 7/3/24 at 12:06 p.m., Resident 1 laid in bed with
loose-fitted clothes, awake and verbally responsive. Resident 1 stated her room was hot and uncomfortable
in the afternoon despite the use of fan.
During a review of Resident 2's MDS, dated [DATE], the MDS indicated Resident 2's BIMS, score was 15
and indicated intact mental status. The MDS indicated Resident 2 was able to recall the correct year,
month, and day of the week. The MDS indicated Resident 2 had diagnosis of asthma (a condition in which
a person's airways become inflamed, narrow, and swell, and produce extra mucus, which makes it difficult
to breathe).
During an interview on 7/8/24 at 10:40 a.m., Resident 2 stated the facility was hot in the afternoon over the
weekend. Resident 2 stated the air condition had been faulty for weeks and not repaired. Resident 2 stated
facility does nothing about it. Resident 2 stated sometimes air condition blows cool air sometimes it blows
warm air.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
055241
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055241
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/09/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Willow Pass Healthcare Center
3318 Willow Pass Road
Concord, CA 94519
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During a facility tour on 7/9/24 at 10:58 a.m., with MS, the air temperature in Resident 1's room was 84
degrees Fahrenheit.
During an interview on 7/9/24 at 10:58 a.m., with Resident 1, Resident 1 stated her room temperature
swings from okay to very hot and is not comfortable in the afternoon. Resident 1 stated despite the fan
working continuously the room is too warm. Resident 1 stated there was no cool air flow through the vent.
Resident stated the air condition had been faulty for some two to three weeks ago.
During a facility tour on 7/9/24 at 11:10 a.m., with MS, the air temperature in Resident 3's room was 84
degrees Fahrenheit.
During a review of Resident 3's MDS, dated [DATE], the MDS indicated Resident 3's BIMS score was 08
and indicated impaired mental status. The MDS indicated Resident was unable to recall the correct day of
the week but was able to recall the correct week and year. The MDS indicated Resident 3 had diagnosis of
Dementia (a group of thinking and social symptoms that interferes with daily functioning).
During a concurrent observation and interview on 7/9/24 at 11:10 a.m., Resident 3 was sitting in a
wheelchair in the hallway with a portable air condition cooler blowing cool air nearby. Resident 3 stated his
room temperature was too warm in the afternoon and made him uncomfortable.
During an interview on 7/3/24 at 12:58 p.m., with Administrator (Admin), Director of Nursing (DON) and MS,
Admin stated the air condition technician was at the facility to repair the air condition unit. MS stated he
checked the air condition unit quarterly and replaced air filters. MS could not provide records of air filter
replacements and preventative maintenance records for the facility's air condition units. Admin and MS
could not provide preventative maintenance record for the cooling system. Admin stated facility's MS does
preventative maintenance of the air conditioning units.
During an interview on 7/9/24 at 10:35 a.m., Admin stated the air condition technician made some repair
but there were still rooms with air flow problems and not circulating cool air properly.
During a review of the facility's policy and procedure (P&P) titled, Maintenance Services, revised December
2004, the P&P indicated, Maintenance service shall be provided to all areas of the building, grounds, and
equipment. The maintenance department is responsible for maintaining the buildings, grounds, and
equipment in a safe and operable manner at all times.
During a review of the Air Condition manufacturer manual titled, DIY AC Maintenance indicated; on an
average, filters should be replaced every 90 days depending on where you live and how often your air
conditioner operates. However, your HVAC contractor can provide the proper filter replacement schedule for
your particular air conditioning unit. Reference: https://www.goodmanmfg.com.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055241
If continuation sheet
Page 2 of 2