F 0580
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room,
etc.) that affect the resident.
Based on interview and record review, the facility failed to follow its Policy and Procedures (P&P) titled,
Change in a Resident's Condition or Status, for one of three residents (Resident 1) when the facility failed
to notify the Medical Doctor (MD 1) and the Family Member 1 (FM 1) that the facility did not collect the
ordered urinalysis (UA- a medical test that examines urine samples) with a culture and sensitivity test (CStells you if bacteria are present in a sample from your body [like urine or a wound], and if so, which
antibiotics are most likely to effectively kill those specific bacteria).
This deficient practice resulted in a delay of delivery of care and services to Resident 1 who was diagnosed
with a urinary tract infection (UTI- an infection in the bladder/urinary tract).
Findings:
During a review of Resident 1's admission Record, the admission Record indicated the facility admitted the
resident on 2/24/2020 and readmitted the resident on 3/3/2023 with diagnoses including dementia (a
progressive state of decline in mental abilities), UTI, hemiplegia (total paralysis of the arm, leg, and trunk
on the same side of the body) and hemiparesis (a condition that causes weakness or an inability to move
on one side of the body), following cerebral infarction (a type of stroke that occurs when an area of brain
tissue dies due to a lack of blood flow) affecting the right dominant side.
During a review of Resident 1's Care plan, created on 2/12/2023, for bladder incontinence related to
dementia with interventions that included to monitor and document for sign and symptoms of UTI, pain,
burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased
temperature. Urinary frequency, foul smelling urine, fever, chills, altered mental status, changed in behavior,
change in eating patterns.
During a review of Resident 1's Minimum Data Set (MDS - a resident assessment tool), dated 11/1/2024,
indicated Resident 1 usually understood and was usually understood. The MDS indicated Resident 1 was
always incontinent (accidentally leaking urine or stool due to a lack of bladder or bowel control) with urine
and bowel.
During a review of Resident 1's Situational, Background, Appearance, and Review (SBAR), dated
12/12/2024, indicated physical aggression. MD 1 was notified on 12/12/24 at 12 a.m. with new orders for
complete blood count (CBC-a group of blood tests that measure the number and size of the different cells
in your blood), comprehensive metabolic panel (CMP- a blood test that gives doctors information about the
body's fluid balance, levels of electrolytes like sodium and potassium, and how well the
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
055287
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055287
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/06/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Valley Palms Care Center
13400 Sherman Way
N Hollywood, CA 91605
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0580
kidneys and liver are working) and UA/CS and a psychologist consultation.
Level of Harm - Minimal harm
or potential for actual harm
During a review of Resident 1's Physician orders, it indicated on 12/2/2024 the following physician orders:
- CBC with Differential, CMP Panel one time only.
Residents Affected - Few
- Culture urine one time only.
- Urinalysis one time only.
During a review of Resident 1's Lab Results, dated 12/13/2024, indicated CBC with differential and CMP
panel was completed.
During a review of Resident 1's General Acute Care Hospital 1 (GACH 1) records, dated 1/5/2025, the
records indicated Resident 1's assessment plan indicated increase agitation and aggressive behavior with
psychotic feature UTI (a UTI that manifests with symptoms resembling psychosis, such as delusions,
hallucinations, confusion, or sudden changes in behavior, potentially due to the inflammatory response
triggered by the infection impacting brain function).
During a concurrent interview and record review of the SBAR, dated 12/12/2024 on 2/6/2025 at 2:42 p.m.,
Registered Nurse 1 (RN 1) stated Resident 1 had a history of being noncompliant with allowing staff to get
UA from her. RN 1 stated when a resident refuses to get a UA done, we try later, then notify family, and try
a second attempt. RN 1 stated regarding a resident's refusal to get a UA, was not sure how many times a
staff try before notifying the MD. RN1 stated he thinks it is three attempts. The RN1 stated he will follow up
with nursing the next day if UA was collected and if not done will notify the MD. RN 1 stated he cannot recall
if MD and or FM 1 was made aware of not being able to get UA after SBAR on 12/12. RN 1 stated a UA is
ordered for suspected UTI or to pinpoint why the resident is confused and off baseline. RN 1 stated when
Resident 1 have a change in behavior and/or confusion, it can be a sign of a UTI. RN 1 stated if MD is not
notified of the facility being unable to get UA, it can lead to a delay in care which can then lead to a UTI and
can develop into sepsis. RN 1 stated cannot recall if FM 1 was notified regarding Resident 1's refusal on
12/12/24, as the family member it is FM1 right to know what is going on with R1.
During an interview on 2/6/2025 at 4:05 p.m., the Director of Nursing (DON) stated if unable to get urine we
contact the MD. The DON stated staff should try to obtain the UA. The rule of thumb is attempting three
times then notify the MD. The DON stated the refusal and interventions should be documented. The DON
stated also must document that the MD was notified of the refusal. The DON stated for Resident 1, MD 1
should have been notified and it should have been documented that Resident 1 was explained the risk and
benefits and was refusing. The DON stated the MD must be notified so that they can decide what to do
next. If the MD is not notified, they will not know that the UA was never obtained The DON stated she was
not aware the UA was never done. The DON stated can only speculate that UA test was not communicated,
and no one followed up on the lab results. If there are no results then the staff should have contacted the
laboratory. The DON stated Resident 1 could have had the infection at that time and could have been
treated early. The DON stated understood Resident 1 was transferred out because of a behavior and then
was noted as having a UTI at the hospital. The DON stated this would be a delay in care. She would have
been treated if we had gotten the labs done and if it indicated Resident 1 had a UTI.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055287
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055287
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/06/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Valley Palms Care Center
13400 Sherman Way
N Hollywood, CA 91605
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0580
Level of Harm - Minimal harm
or potential for actual harm
A review of the facility's P&P titled, Charting and Documentation, last reviewed on 7/30/2024, the P&P
indicated our facility promptly notifies the resident, his or her attending physician, and the resident
representative of changes in the resident's medical and or mental condition. The Nurse will notify the
resident's attending physician or physician on call when there has been a:
Residents Affected - Few
f. refusal of treatment or medications two (2) or more consecutive times.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055287
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055287
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/06/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Valley Palms Care Center
13400 Sherman Way
N Hollywood, CA 91605
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review, the facility failed to complete a physician ordered urinalysis (UA- a
medical test that examines urine samples) with a culture and sensitivity test (CS- tells you if bacteria are
present in a sample from your body [like urine or a wound], and if so, which antibiotics are most likely to
effectively kill those specific bacteria) for one of three sampled residents (Resident 1).
Residents Affected - Few
This deficient practice resulted in the delay of care and services to Resident 1 who was diagnosed with a
urinary tract infection (UTI- an infection in the bladder/urinary tract).
Findings:
During a review of Resident 1's admission Record, the admission Record indicated the facility admitted the
resident on 2/24/2020 and readmitted the resident on 3/3/2023 with diagnoses including dementia (a
progressive state of decline in mental abilities), UTI, hemiplegia (total paralysis of the arm, leg, and trunk
on the same side of the body) and hemiparesis (a condition that causes weakness or an inability to move
on one side of the body), following cerebral infarction (a type of stroke that occurs when an area of brain
tissue dies due to a lack of blood flow) affecting right dominant side.
During a review of Resident 1's care plan, created on 2/12/2023, for bladder incontinence related to
dementia, the care plan indicated interventions that included to monitor and document for signs and
symptoms of UTI, pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color,
increased pulse, increased temperature, urinary frequency, foul smelling urine, fever, chills, altered mental
status, changed in behavior, and change in eating patterns.
During a review of Resident 1's Minimum Data Set (MDS - a resident assessment tool), dated 11/1/2024,
the MDS indicated Resident 1 usually understood and was usually understood. The MDS indicated
Resident 1 was always incontinent (accidentally leaking urine or stool due to a lack of bladder or bowel
control) with urine and bowel.
During a review of Resident 1's Situational, Background, Appearance, and Review (SBAR), dated
12/12/2024, the SBAR indicated physical aggression. MD 1 was notified on 12/12/24 at 12 a.m. with new
orders for complete blood count (CBC - a group of blood tests that measure the number and size of the
different cells in your blood), comprehensive metabolic panel (CMP- a blood test that gives doctors
information about the body's fluid balance, levels of electrolytes like sodium and potassium, and how well
the kidneys and liver are working), UA/CS and a psychologist consultation.
During a review of Resident 1's Physician orders indicated the following physician orders on 12/2/2024:
- CBC with Differential, CMP Panel one time only.
- Culture urine one time only.
- Urinalysis one time only.
During a review of Resident 1's Lab Results, dated 12/13/2024, the lab results indicated CBC with
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055287
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055287
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/06/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Valley Palms Care Center
13400 Sherman Way
N Hollywood, CA 91605
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
differential and CMP panel were completed.
Level of Harm - Minimal harm
or potential for actual harm
During a review of Resident 1's General Acute Care Hospital 1 (GACH 1) records, dated 1/5/2025,
indicated Resident assessment plan indicated increase agitation and aggressive behavior with psychotic
feature UTI (a UTI that manifests with symptoms resembling psychosis, such as delusions, hallucinations,
confusion, or sudden changes in behavior, potentially due to the inflammatory response triggered by the
infection impacting brain function).
Residents Affected - Few
During a concurrent interview and record review of the SBAR, dated 12/12/2024 on 2/6/2025 at 2:42 p.m.,
Registered Nurse 1 (RN 1) stated Resident 1 had a history of being noncompliant with allowing staff to get
UA from her. RN 1 stated when a resident refuses to get a UA done, we try later, then notify family, and try
a second attempt. RN 1 stated regarding a resident's refusal to get a UA, was not sure how many times a
staff try before notifying the MD. RN1 stated he thinks it is three attempts. The RN1 stated he will follow up
with nursing the next day if UA was collected and if not done will notify the MD. RN 1 stated he cannot recall
if MD and or FM 1 was made aware of not being able to get UA after SBAR on 12/12. RN 1 stated a UA is
ordered for suspected UTI or to pinpoint why the resident is confused and off baseline. RN 1 stated when
Resident 1 have a change in behavior and/or confusion, it can be a sign of a UTI.
During an interview on 2/6/2025 at 4:05 p.m., the Director of Nursing (DON) stated if unable to get urine we
contact the MD. The DON stated staff should try to obtain the UA. The rule of thumb is attempting three
times then notify the MD. The DON stated the refusal and interventions should be documented. The DON
stated also must document that the MD was notified of the refusal. The DON stated for Resident 1, MD 1
should have been notified and it should have been documented that Resident 1 was explained the risk and
benefits and was refusing. The DON stated the MD must be notified so that they can decide what to do
next. If the MD is not notified, they will not know that the UA was never obtained The DON stated she was
not aware the UA was never done. The DON stated can only speculate that UA test was not communicated,
and no one followed up on the lab results. If there are no results then the staff should have contacted the
laboratory. The DON stated Resident 1 could have had the infection at that time and could have been
treated early. The DON stated understood Resident 1 was transferred out because of a behavior and then
was noted as having a UTI at the hospital. The DON stated this would be a delay in care. She would have
been treated if we had gotten the labs done and if it indicated Resident 1 had a UTI. The DON stated there
was no documentation there were attempts made to collect the UA. The DON stated UA was never done.
A review of the facility's P&P titled, Lab and Diagnostic Test Results-Clinical Protocol, last reviewed on
7/30/2024, the P&P indicated the staff will process test requisitions and arrange for tests.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055287
If continuation sheet
Page 5 of 5