F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure an allegation of employee-to-resident physical
abuse was reported by the facility for one of three sampled residents (Resident 1) when on 11/17/25, the
facility failed to report Resident 1's allegation of physical abuse by a Licensed Nurse to the state
agency.This failure resulted in a delayed abuse investigation and had the potential to affect Resident 1's
physical and psychosocial well-being.Findings:During an interview on 12/22/25 at 1 PM, in Resident 1's
room, Resident 1 stated that a few weeks ago he had his cat food taken away and his arm twisted by
Licensed Nurse (LN) 1 and that it was witnessed by a Certified Nursing Assistant (CNA). Resident 1
explained he called the police on 11/17/25 and made a police report because LN 1 got angry with him,
grabbed and twisted his left arm hard enough to tear off a bandage on Resident 1's elbow while LN 1 took
away Resident 1's bag of cat food. Resident 1 stated he bought cat food with his own money and liked to
leave cat food for the stray cats on the patio outside of his room. Resident 1 further stated that in addition to
the CNA witnessing the incident, he also told the Director of Nursing (DON) when she came into the room
that he was physically hurt by LN 1. Resident 1 explained that he felt like, I'm nothing and a nobody to
them, and that he did not feel like the facility cared about him or his rights. Resident 1 further explained that
he told the DON that he no longer wanted LN 1 to be his nurse.During an interview on 12/22/25 at 12:45
PM, LN 2 stated that if he observed or heard a report of an alleged abuse, he would report it immediately to
his DON or Administrator (ADM). LN 2 explained the process for reporting any type of alleged abuse
including resident to resident, or staff to resident, was to check the resident head to toe and make sure the
resident was safe and not injured. LN 2 further explained he would then call the doctor to notify him, report
the incident to the police, complete the required abuse reporting forms, notify the Ombudsman (an
appointed official to advocate for residents and resident rights), the state agency (state agency responsible
for investigating alleged abuse and other resident complaints) and document the incident and who he
notified in the resident's medical record. LN 2 stated in addition, we would monitor the residents for 72
hours to make sure the residents felt safe. LN 2 stated it was important to report allegations so that it did
not happen in the future and to keep the residents safe. LN 2 further stated this was standard abuse
allegation reporting procedures for all staff with knowledge of an alleged abuse.During an interview on
12/22/25 at 1:54 PM, CNA 1 stated that on 11/17/25 she was outside in the hallway around 7:30 to 7:45 AM
passing breakfast trays to other residents and only walked past Resident 1's room but did not go inside of
the room. CNA 1 further stated she remembered that there was a problem with Resident 1 feeding stray
cats and that Resident 1 looked upset and LN 1 was in Resident 1's room. CNA 1 explained when the
police came and took the report, she was surprised she was listed as a witness because CNA 1 stated she
did not witness anything and was not in the room during the time of the allegation. During a concurrent
interview and record review on 12/23/25 at 8:55
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
055304
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055304
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Brookside Care Center
1221 Rosemarie Lane
Stockton, CA 95207
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
AM, LN 1 he stated that he could not recall the events on 11/17/25. Reviewed LN 1's progress note (a part
of a patient's record, documenting their health status, treatment response, and changes during care to track
progress, ensure accountability, and facilitate communication among healthcare providers) dated 11/17/25,
indicated: .[at] 0755 [AM] CNA and LN noted [Resident 1] feeding stray cats from inside the [Resident 1's]
room. [LN 1] took the bag of cat food that was sitting on top of a chair in room. At this time the CNA were
present.0800 [AM] DON made aware of this situation and DON walked to [Resident 1's] room.[Resident 1]
stated Your nurse there ([Resident 1 was pointing to the direction of myself [LN 1]) hurt me and twisted my
left arm.Cops arrived.0823 [AM].LN 1 was then able to recall the events on 11/17/25 and added that CNA 1
was inside Resident 1's room when the incident occurred and could confirm that LN 1 did not touch or hurt
Resident 1. LN 1 stated the DON was aware of the accusation from Resident 1, and LN 1 talked to the
police when they came to the facility on [DATE] to make the police report. LN 1 stated he did not call the
police to make a report and clarified that Resident 1 called the police to report he was abused. LN 1 further
stated it was important to report abuse allegations for patient's rights and safety and added the risk to the
residents for unreported abuse allegations were ongoing or continued abuse. During a concurrent interview
and record review on 12/22/25 at 3:21 PM, the DON confirmed she was aware of the allegation of abuse to
Resident 1 on 11/17/25. The DON further stated that she did not report the allegation of abuse to the
required agencies because the police officer told her Resident 1 recanted (took back) his story and the
police officer would not be making a police report on the alleged abuse. When asked if the DON had
confirmed this information with Resident 1, or if she made a progress note documenting this information,
she stated, no. The police report dated 11/17/25, report number 25-34636, was reviewed with the DON. The
DON was made aware that a police report was completed and there was no mention of Resident 1
recanting his story in the police report. The police report also indicated the events were transcribed from
the body camera worn by the officer at the time the police report was taken. When asked if the DON made
any attempt to interview Resident 4, Resident 1's roommate, she stated, no. The DON confirmed the facility
did not investigate the allegation or complete the required notifications per their facility policy.During an
interview on 12/22/25 at 4 PM, the Administrator (ADM) stated she was new to the facility and it was her
expectation that all staff with knowledge of an alleged abuse report it immediately and make all the required
notifications within two hours. The ADM added this allegation of abuse should have been reported to the
police by the facility, to the state agency, the Ombudsman, and the facility should have completed their own
investigation. The ADM stated the risk to the residents when alleged abuse was not reported could be
emotional distress and the potential for abuse to continue. The ADM explained it was important for the
residents to trust the facility staff, and for the residents to feel safe.Review of the facility policy and
procedure titled, Abuse, Neglect and Exploitation, undated, indicated, .It is the policy of this facility to
provided protections for the health, welfare and rights of each resident by developing and implementing
written policies and procedures that prohibit and prevent abuse.An immediate investigation is warranted
when suspicion of abuse.or report of abuse, neglect or exploitation occur.Reporting of all alleged violations
to the Administrator, state agency, adult protective services and all other required agencies.within specified
time frames.Immediately, but no later than 2 hours after the allegation is made, if the events that cause the
allegation involve abuse.Administrator will follow up with government agencies.to confirm the initial report
was received, and to report the results of the investigation when final within 5 working days of the incident,
as required by state agencies.
Event ID:
Facility ID:
055304
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055304
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/22/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Brookside Care Center
1221 Rosemarie Lane
Stockton, CA 95207
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Respond appropriately to all alleged violations.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review the facility failed to ensure an allegation of employee-to-resident
physical abuse was thoroughly investigated by the facility in a timely manner when on 11/17/25, the facility
did not fully investigate an allegation of abuse to Resident 1. This failure resulted in a delayed facility abuse
investigation and had the potential to affect Resident 1's physical and psychosocial well-being.Findings:
During an interview on 12/22/25 at 1 PM, in Resident 1's room, Resident 1 stated that a few weeks ago he
had his cat food taken away and his arm twisted by Licensed Nurse (LN) 1 and that it was witnessed by a
Certified Nursing Assistant (CNA). Resident 1 explained he called the police on 11/17/25 and made a
police report because LN 1 got angry with him, grabbed and twisted his left arm hard enough to tear off a
bandage on Resident 1's elbow while LN 1 took away Resident 1's bag of cat food. Resident 1 stated he
bought the cat food with his own money and liked to leave cat food for the stray cats on the patio outside of
his room. Resident 1 further stated that in addition to the CNA witnessing the incident, he also told the
Director of Nursing (DON) when she came into the room that he was physically hurt by LN 1. Resident 1
explained that he felt like, I'm nothing and a nobody to them, and that he did not feel like the facility cared
about him or his rights. Resident 1 further explained that he told the DON that he no longer wanted LN 1 to
be his nurse. During an interview on 12/23/25 at 8:55 AM, LN 1 confirmed the Director of Nursing (DON)
was aware of the accusation from Resident 1. LN 1 further stated he documented in his progress note
dated 11/17/25 at 7:55 AM and indicated that the DON was made aware of the accusations and that
Resident 1 called the police to make a report of abuse. During an interview on 12/22/25 at 3:21 PM, the
DON confirmed she was aware of the allegation of abuse to Resident 1 on 11/17/25. The DON further
stated that she did not conduct a thorough and complete investigation into the allegations because the
police officer told her Resident 1 recanted (took back) his story and the police officer would not be making a
police report on the alleged abuse. When asked if the DON had confirmed this information with Resident 1,
or if she made a progress note documenting this information, she stated, no. When asked if the DON made
any attempt to interview Resident 4, Resident 1's roommate, she stated, no. The DON confirmed the facility
did not thoroughly investigate the allegation. Review of the facility policy and procedure titled, Abuse,
Neglect and Exploitation, undated, indicated, .The facility will develop and implement written policies and
procedures that: a. Prohibit and prevent abuse, neglect.b. Establish policies and procedures to investigate
any such allegations.V. Investigation of Alleged Abuse.A. An immediate investigation is warranted when
suspicion of abuse, neglect or exploitation, or reports of abuse.occur.B. Written procedures for
investigations include: 1. Identifying staff responsible for the investigation.4. Identifying and interviewing all
involved persons, including the alleged victim, alleged perpetrator, witnesses, and others who might have
knowledge of the allegations.6. Providing complete and thorough documentation of the investigation.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055304
If continuation sheet
Page 3 of 3