F 0921
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and
the public.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure one of three sampled residents
(Resident 1), was provided with a comfortable environment by failing to:
Maintain hot water temperature of the water faucet in the restroom sink of Resident 1's room (Room A) in
accordance with the facility's policies and procedures (P&P) titled, Residential Care Facilities for the Elderly
and Accommodation of Needs.
This deficient practice resulted in Resident 1 not having hot water to use in the restroom and had the
potential for Resident 1 to feel uncomfortable during routine personal care.
Findings:
During a review of Resident 1's admission Record (AR), the AR indicated, the facility admitted Resident 1
to the facility on [DATE] with multiple diagnoses including traumatic hemorrhage of cerebrum (bleeding in
the largest part of the brain), multiple fractures (a complete or partial break in a bone) of bilateral ribs, and
pneumothorax (a collapsed lung).
During a review of Resident 1's History and Physical Examination (H&P), dated 1/2/24, the H&P indicated,
Resident 1 had the capacity to understand and make decisions.
During a review of Resident 1's Minimum Data Set (MDS, an assessment and screening tool), dated
1/2/24, the MDS indicated, Resident 1's cognitive (ability to think and process information) status was
moderately impaired. The MDS indicated, Resident 1 required partial/moderate assistance (helper did less
than half the effort) with personal hygiene including washing/drying face and hands.
During a concurrent interview and record review on 4/11/24 at 11:24 a.m. with the Maintenance Supervisor
(MS), the facility's Maintenance Log (ML), dated 3/2024, was reviewed. The ML indicated, on 3/12/24,
Room A had no hot water in faucet. The MS stated his duties included maintaining the building and
ensuring everything is working properly, including water temperature and finding the solution and fixing
whatever was needed. The MS stated Room A's no hot water issue was an easy fix where MS only had to
open the hot water valve underneath the sink that someone had closed.
During a concurrent observation and interview on 4/11/24 at 11:46 a.m. with the MS, Room A's water
faucet temperature in the restroom was checked for five (5) minutes. The temperature fluctuated between
100.5 degrees F (Fahrenheit, the standard scale used to measure temperature in the United States) and
101 degrees F. The MS stated the water felt lukewarm and not hot. The MS stated the hot water
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
055372
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055372
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/11/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Valley View Post Acute
3111 Santa Anita Ave
El Monte, CA 91733
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0921
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
temperature should be no less than 105 degrees F and not more than 120 degrees F for resident rooms.
The MS stated the residents could be having a cold shower and probably would not be comfortable
especially during the winter cold season. The MS stated the MS will check the water heater and double
check Room A's water temperature.
During an interview on 4/11/24 at 12:47 p.m. with Resident 1, Resident 1 stated Resident 1 used Room A's
restroom for bathing and washing. Resident 1 stated the water temperature in Room A's faucet was cold
and not hot and wished it were warm. Resident 1 stated, everything else works, it's just the water is cold.
During an interview on 4/11/24 at 12:56 p.m. with Certified Nursing Assistant (CNA) 1, CNA 1 stated not
having hot water affected the residents because the staff provided bed bath to the residents daily and if the
water was too cold and not warm enough, the residents may not want to be bathed and could result in skin
breakdown and skin issues and body odor.
During an interview on 4/11/24 at 4:24 p.m. with the Quality Assurance Nurse (QAN), the QAN stated not
having hot water affected the residents because the water could be cold for the residents and residents
could refused to be bathed.
During a concurrent observation and interview on 4/11/24 at 4:36 p.m. with the MS, Room A's water faucet
temperature in the restroom was checked. The temperature fluctuated between 90 degrees F and 100
degrees F. The MS stated the MS was still currently working on fixing the hot water temperature in Room A.
During a review of the facility's undated P&P titled, Residential Care Facilities for the Elderly, the P&P
indicated, faucets used by residents for personal care such as shaving and grooming should deliver hot
water. The P&P indicated, hot water temperature controls should be maintained to automatically regulate
the temperature of hot water used by residents to attain a temperature of not less than 105 degree F and
not more than 120 degree F.
During a review of the facility's P&P titled, Accommodation of Needs, revised March 2021, the P&P
indicated, the facility's environment was directed toward assisting the resident in maintaining and/or
achieving safe independent functioning, dignity and well-being. The P&P indicated, the resident's individual
needs and preferences were accommodated to the extent possible.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055372
If continuation sheet
Page 2 of 2