F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in
charge on each shift.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure the minimum requirement to provide
3.5 Direct Care Service Hours Per Patient Day (DHPPD, it is the total number of actual direct care service
hours performed by direct caregivers per patient day divided by the average patient census) for eight days
for the month of August to meet the resident's needs for one of two residents (Residents 1). This failure had
the potential to affect Resident 1 and other residents ' care and wellbeing.
Findings:
1. A review of Resident 1's clinical record indicated he was admitted on [DATE] and had diagnoses
including type 2 diabetes (DM, high blood sugar), hemiplegia and hemiparesis (one-sided weakness and
paralysis), and depression (a mood disorder that interferes with daily life).
During a review of Resident 1's Minimum Data Set (MDS, an assessment tool) dated 8/02/23, the MDS
indicated he had a brief interview of mental status (BIMS, a structured cognitive test) score of 15
(cognitively intact).
During a review of the facility's shower schedule, the schedule indicated that his shower days were
Mondays and Thursdays.
During a review of Resident 1's care plan for ADL, the care plan indicated Resident 1 requires extensive to
total assistance by one staff with bathing/showering 2X/week and, as necessary, was initiated on 8/25/23.
During a review of Resident 1's Activities of Daily Living (ADL) task for bathing, the task indicated that he
took a shower on 8/24/23 (Thursday) and 8/31/23 (Thursday), but not 8/28/23 (Monday).
During a document review titled Census and Nursing Hours Per Patient Day in August 2023, it was
indicated that the following dates with actual DHPPD were below 3.5: 8/05-3.27; 8/06-3/16; 8/12-3.49;
8/19-3.49; 8/20-3.47; 8/26-3.25; 8/27-2.99; and 8/28-3.37.
During an interview and DHPPD review on 9/01/23 at 11:30 a.m. with the Executive Leader (EL), she
confirmed the above record review.
During an interview and facility document review on 9/01/23 at 11:40 a.m. with the Administrative Assistant
(AA), she stated they were understaffed in August. The AA acknowledged that the Direct Care Service
Hours Per Patient Day (DHPPD) should have been at least 3.5.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
055462
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055462
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/25/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Hazel Hawkins Memorial Hospital D/P Snf
911 Sunset Drive
Hollister, CA 95023
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0725
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
During an interview and observation on 9/01/23 at 1:10 p.m. with Resident 1 in his room, he was sitting in
bed and stated that he was not able to take a shower for five days because there were not enough Certified
Nurse Assistants (CNAs). Resident 1 further stated that he was able to take a shower on 8/31/23 after he
made a complaint to a nurse.
During an interview and record review on 9/01/23 at 2:10 p.m. with Assistant Director of Nursing A (ADON
A), she confirmed that Resident 1 did not take a shower on 8/28/23. ADON A stated that CNAs were
understaffed on 8/28/23.
During an interview on 9/01/2022 at 2 p.m. with ADON A, she agreed the delivery of care to residents could
be affected whenever they have short staffing.
During a review of the All Facilities Letter (AFL) 21-11, dated 3/17/21, the AFL indicated, The 3.5 DHPPD
staffing requirement, of which 2.4 hours per patient day must be performed by CNAs, is a minimum
requirement for SNFs (Skilled Nursing Facilities). SNFs shall employ and schedule additional staff and
anticipate individual patient needs for the activities of each shift, to ensure patients receive nursing care
based on their needs. The staffing requirement does not ensure that any given patient receives 3.5 or 2.4
DHPPD; it is the total number of actual direct care service hours performed by direct caregivers per patient
day divided by the average patient census.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055462
If continuation sheet
Page 2 of 2