F 0661
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure necessary information is communicated to the resident, and receiving health care provider at the
time of a planned discharge.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to ensure one of three sampled residents (Resident A)
received a post-discharge plan of care, which contained the necessary information for the continuation of
care after discharge.
This failure resulted in Resident A ' s family calling the facility for advice and sending Resident A to the
emergency room, within 24 hours of his discharge from the facility.
Findings:
On March 28, 2025, at 9:50 a.m., an unannounced visit to the facility was conducted to investigate quality
of care concern and discharge rights.
On March 28, 2025, at 1 p.m., an interview was conducted with the Social Service Assistant (SSA). The
SSA stated the case managers and social service director are the ones who help the residents plan for
discharge and follow up care. The SSA stated Resident A was discharged on March 18, 2025, and she
called Resident A twice following his discharge, but she did not speak with Resident A.
On March 28, 2025, at 1:10 p.m., an interview was conducted with the Case Manager (CM). The CM stated
Resident A was discharged from the facility on March 18, 2025, she had ordered home health, a safety
evaluation from physical therapy and occupational therapy, and wound care. The CM stated Resident A was
receiving wound care when he was at the facility and the care should continue after he leaves. The CM
stated a family member of Resident A ' s called about Resident A ' s leg being swollen and the CM told the
family member if Resident A ' s leg was red and swollen, he may need to go to the hospital. The CM stated
she called and spoke with the home health agency and asked when they would be out to evaluate Resident
A. The CM stated she does provide discharge planning and speaks with the residents, and the nurse
reviews all the information with the residents at the time of discharge and provides a handwritten discharge
summary for their reference.
On March 28, 2025, at 1:55 p.m., a review of Resident A ' s record was conducted. Resident A was
admitted to the facility on [DATE], with diagnoses which included a left above the knee amputation, COPD
(chronic obstructive pulmonary disease- a group of lung conditions that damage the airways and lungs),
and cirrhosis of the liver (chronic damage leading to scarring and failure) with ascites (a complication of
cirrhosis causing a buildup of fluid in the abdominal cavity).
Resident A ' s order summary indicated:
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
055474
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055474
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Woodcrest Post Acute & Rehabilitation
8133 Magnolia Avenue
Riverside, CA 92504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0661
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
-Follow up with [name] Cardiology (focuses on the heart and blood vessels) in one week, ordered March 4,
2025.
-Abdominal x-ray due to abdominal distention (bloating and swelling of the belly), ordered March 11, 2025.
-Follow up with [name] gastroenterology/Hepatology (medical specialty focusing on the digestive system
and the liver) clinic one week, ordered March 4, 2025.
A review of Resident A ' s Wound Evaluation and Treatment, dated March 10, 2025, indicated .+2 edema (a
moderate level of swelling, where an indentation remains after pressing the skin for a few seconds) RLE
(right lower extremity) .Rec (recommend) artena [sic] (arterial); and venous doppler (a non-invasive imaging
test that uses sound waves to visualize blood flow in the arteries and veins) RLE. Elevate RLE .Site 003
.right dorsal (the part of the foot that faces upwards while standing) foot .venous ulcer (a wound on the leg
or ankle caused by damaged or abnormal vein function) with fat layer exposed .measurement (LxWxD)
(length x width x depth): 11.0 x 8.0 x 0.1cm (centimeter-a unit of measurement) .100% epithelial (packed
cells lining a body surface) tissue .treatment Plan: cleanse with sterile normal saline (a fluid with 0.9%
sodium) pat dry apply betadine (a topical antiseptic) cover with roll gauze dressing change dressing daily
and PRN (as needed) for loss of integrity/soiling .
A review of Resident A ' s Case Management Notes:
-dated March 5, 2025, at 10:29 a.m., indicated .he lives alone .DME (Durable Medical Equipment-medical
supplies) at home include W/C (wheelchair), walker, shower chair, power chair, prosthesis (artificial
replacement for a body part) .patient states his discharge plan is to return home under [insurance name] (
name of program of all-inclusive care for the elderly) Program .
-dated March 18, 2025, indicated .Spoke with .[insurance name] regarding transport not arriving as
arranged for scheduled discharge on [DATE] (March 18, 2025) .will reschedule transport .attempted to
reach [family member] .message left regarding change in discharge date s .[insurance name] aware of HH
(home health), PT (physical therapy)/OT (occupational therapy) as well as needed visit for primary,
hepatology, and cardiology .
-dated March 19, 2025, indicated .family member has concerns of patients [sic] leg ' being swollen ' .advise
patient to go to ER for evaluation .call placed to [care coordinator at insurance] in order to expedite home
health visit, as well as scheduling F/U [follow up] with primary MD as soon as possible .
A review of Resident A ' s Discharge Summary indicated, .diagnosis (identified cause of a disease or injury)
during stay: COPD . There was no documentation found for discharge diagnosis or prognosis (predication
of how a disease, injury, or illness will progress over time).
A review of Resident A ' s Post DC (discharge) Plan of Care, indicated no documentation found for
responsible party, relationship to patient, or phone number, Resident A ' s activity levels,
equipment/supplies, home health agency or phone number, home health referrals for rehabilitation, what
treatments/ supplies are needed for wounds, state ombudsman information and phone number, follow up
appointments with dates and times, as well as pharmacy information on form.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055474
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055474
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Woodcrest Post Acute & Rehabilitation
8133 Magnolia Avenue
Riverside, CA 92504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0661
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
On March 28, 2025, at 3:00 p.m., and interview was conducted with the Licensed Vocational Nurse (LVN).
The LVN stated she was the nurse who went over Resident A ' s discharge instructions. The LVN stated his
discharge summary was reviewed, the resident had expressed an understanding, a copy was given to
resident at discharge.
On April 9, 2025, at 3:30 p.m., an interview was conducted with the CM. The CM stated Resident A had
orders for follow up appointments with cardiology and GI/hepatology, Resident A has [insurance name] and
their process is to contact them, they arrange the approval for follow up appointments and transportation.
The CM stated she spoke with the Care Coordinator [name], on March 5, 2025, and gave them Resident A '
s follow up appointment orders, and called again, on March 7, 2025, to follow up. The CM stated she did not
speak with Care Coordinator [name] again until March 18, 2025, when arranging Resident A ' s discharge
from the facility, and again on March 19, 2025, when Resident A ' s family had called with a concern. The
CM stated she did not make the follow up appointments for Resident A per the orders, nor discussed the
possibility of applying for Medi Cal to receive additional services and resources, Resident A may not be
receiving with only Medi Care services.
On April 10, 2025, at 11:40 a.m., an interview was conducted with the CM. The CM stated she spoke with
the Social Services Director (SSD), the SSD stated she did not speak with Resident A about applying for
additional services and resources through Medi Cal. The CM stated she had spoke with Resident A ' s Care
Coordinator at [name] multiple times, and no appointments had been made while Resident A was in the
facility.
On April 10, 2025, at 11:55 a.m., an interview was conducted with the Care Coordinator (CC) for Resident
A ' s insurance. The CC stated Resident A was in the skilled nursing facility (SNF) from March 4th until
March 18, 2025, Resident A has no follow up appointments pending at this time. The CC stated she had
received orders for Resident A on March 7, 2025, from the SNF, the orders were sent to Resident A ' s
primary doctor for approval. The CC stated she was notified by the SNF on March 12, 2025, that Resident
A would need home health and wound care services upon discharge. The CC stated Resident A had
wound care follow up appointments on March 24, and March 26, 2025, but Resident A was admitted to the
hospital, and the appointments were cancelled.
On April 10, 2025, at 12:10 p.m., an interview was conducted with the Registered Nurse Supervisor (RNS)
at [name]. The RNS stated Resident A was sent to the emergency room and admitted to the hospital on
[DATE]. The RNS stated while Resident A was in the SNF receiving care, the SNF has control over the
care, makes the decisions when assisting the resident, and is responsible for all follow up appointments,
and additional care needs ordered. The RNS stated our program can assist by providing transportation if
requested. The RNS stated the program will resume care once the resident is released from the SNF.
On April 10, 2025, at 12:25 p.m., an interview was conducted with the Director of Nursing (DON). The DON
stated she was made aware Resident A had missing information on his discharge summary and Plan of
Care, which should have been in the documents.
A review of the facility ' s job descriptions for Case Manager indicated .is responsible for communicating
care requirements to the facility care team and coordinating healthcare benefits for patients .ensures that
the care needs of patients and residents within the facility are met in a competent, safe, and consistent
manner and in accordance with current federal, state and local regulations .participates in patient/resident
care plan meetings and follows-up as directed .educates patients/residents and their families of their
benefits as needed .continuing communication with the
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
055474
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
055474
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/25/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Woodcrest Post Acute & Rehabilitation
8133 Magnolia Avenue
Riverside, CA 92504
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0661
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
interdisciplinary team and insurance providers .acts as a liaison/coordinator with insurance and other
alternative .providers .participates in regular meetings for management of Medi Care/managed care
patients and residents as needed .
A review of the facility ' s policy titled Transfer or Discharge, Preparing a Resident for, dated December
2023, indicated .When a resident is scheduled for transfer or discharge, the business office will notify
nursing services of the transfer or discharge so that appropriate procedure can be implemented .a
post-discharge plan is developed for each resident prior to .transfer or discharge .Nursing services is
responsible for .preparing the discharge summary and post-discharge plan .providing the resident or
representative (sponsor) with required documents .
Event ID:
Facility ID:
055474
If continuation sheet
Page 4 of 4