Inspection·August 12, 2025

F 0585 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Based on interview and record review, the facility failed to follow their policy and procedure (P&P) titled, Grievance and Complaints for one of three sampled residents (Resident 1) when the facility did not inform Resident 1of the outcome of the investigation and actions taken to resolve the grievance. This failure had the potential for Resident 1 to feel his grievances were not investigated or resolved.Findings:During an interview on 8/12/25 at 11:53 a.m. with Resident 1, Resident 1 stated he asked a certified nursing assistant (CNA) to speak to the administrator on Friday (8/8/25). Resident 1 stated the Administrator still has not come to talk to him (on 8/12/25). Resident 1 stated he wanted to speak to the Administrator about noise. Resident 1 stated his roommate next to him is only Spanish speaking and his TV is loud. Resident 1 stated no one comes. Resident 1 stated, For breakfast it says orange juice I am really particular about juice, but I still get pineapple juice. Resident 1 stated he recently asked to speak to someone in the kitchen on Friday and no one has been out yet. During a review of Resident 1's Resident Grievance/Complaint Investigation Report, [RGCIR] dated 7/28/25, the RGCIR indicated, [Resident 1] c/o (complained of) receiving items on his tray that he dislikes. The RGCIR indicated Dietary staff were in serviced on food preferences for Resident 1. The RGCIR indicated, Grievance Official Signature: [blank] date: [blank] Concerned Party Notified on: [blank] By: [blank]. During a review of Resident 1's RGCIR. dated 8/7/25, the RGCIR indicated, [Resident 1] c/o [complained of] roommates TV volume. Grievance Report Assigned to [Name, Department] [blank] Investigation Initiated (Date): [blank] . Department Head Signature: [blank] Date: [blank] Grievance Official Signature: [blank] date: [blank] Concerned Party Notified on: [blank] By: [blank].During an interview on 8/20/25 at 12:40 p.m. with the Director of Nursing (DON), DON stated the grievances go to Social Services Director, she will distribute the grievance to the department that was responsible for resolving the grievance. DON stated the Administrator was responsible for ensuring the grievance was investigated, resolved, and the outcome was discussed with the resident. During a concurrent interview and record review on 8/20/25 at 1:03 p.m. with DON, Resident 1 RGCIR dated 7/28/25 and 8/7/25 were reviewed. DON stated no follow up with Resident 1 was documented and the RGCIR was not signed off by Resident 1 or the Administrator. During a review of the facility's policy and procedure (P&P) titled, Grievances and Complaints, revised 11/1/17, the P&P indicated, VI. Duties and Obligations of Staff A. When a Facility Staff member overhears or receives a complaint from a resident, . concerning the resident's medical care, treatment, food, clothing, or behavior of other residents, etc., the Facility Staff member is encouraged to advise the resident that the resident may file a complaint or grievance without fear of reprisal or discrimination, and will assist the resident . in filling a written complaint with the facility. VIII. Designation of Grievance Official A. The Facility will identify a Grievance Official who is responsible for: i. Overseeing the grievance process; ii. Receiving and tracking grievances through to their conclusion; iii. Leading any necessary investigations by the (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 055601 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 055601 B. Wing A. Building (X3) DATE SURVEY COMPLETED 08/12/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Parkview Julian Healthcare Center 1801 Julian Avenue Bakersfield, CA 93304 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)